AIM Carpet and Air Duct Cleaning

Based off of other peoples’ reviews I decided to give AIM a try as opposed to another business I have used in the past. They were quick to answer my initial email, quick to reschedule due to poor weather, and on time the day of the appointment. He explained what they were doing and what I needed to do once they were finished. Would absolutely use them again!

....

When Jim (and a second technician, Josh) arrived he examined my carpet and cleaned a 3 foot X 3 foot area. He informed me that the reason the carpet was so dirty was because the last company did not get out all of the soap. We agreed on a price for him to scrub and do an advanced cleaning while adding on my hallway and bathrooms. The carpets look wonderful and I am extremely satisfied. I recommend Jim Bartels and Aim Carpet & Air Duct Cleaning without reservation.

.

unknown

unknown

He said he could do a Scotch guard treatment for $100 extra that would keep it from staining in the future, but that didn't work. Also he charged me for the $89 that I already paid to Angie's list

Unprofessional. Initial living social offer I bought for $39 ended up costing me over $300! Unethical practices. I will never use them again.

unknown

They did well. They showed up on time, performed the work properly, and charged the price that was agreed upon.

This $39 carpet cleaning ended up costing us over $300. When we scheduled the appointment (I had to call twice to get a response), I specifically asked if we needed to vacuum prior to the cleaning because the floors were filthy (we had just moved out of the home and have pets). I was told the technician would vacuum before cleaning. When the technician arrived to clean the carpets, my husband met him at the house and again asked if he should go get our vacuum and use it before the cleaning. He was told not to, that the machine that cleans the carpets also vacuums. After the carpets were cleaned, all of the cleaning solution was dumped down our toilet instead of being disposed of by the company. When they left, we immediately noticed that there were big chunks of fur on the carpets because they had not been vacuumed. The plumbing was also not functioning properly. We immediately called and spoke with the owner. He was not friendly at all and told my husband that he never told me not to vacuum. My husband expressed concern about the solution being put into our plumbing system and was told that this is "standard practice." Within a week our main sewer line was clogged (the home is unoccupied and the plumbing was used very infrequently). Fur and debris were pulled out of the main line by our plumber, costing us an additional $300. I emailed AIM again to express my concern and the owner told me we had already addressed the issue of not vacuuming and that it follows OSHA regulations to flush cleaning solution down the toilet. He was very defensive and unwilling to work with me. He did finally concede to look at the receipt from my plumber, which I sent over immediately and expected follow-up from, but he never contacted me again.

Very professional and punctual. My rugs looked brand new when he was done and stains did not return like before with a different company.

unknown

Used a groupon for part of the service. Was able to come on a Saturday but ran a little late. We had just purchased the home and had no idea of previous work done on carpet or where stains originated from. Carpets looked and smelled much better after service, however he was not able to get up against the baseboards because all of his equipment had a lip on it that prevented him getting too close. This might be typical, but there was a lot of debris along the baseboards I was hoping to have picked up. Through in the disinfecting service complimentary, after seeing state of carpet.

AIM exceeded our expectations. We started with a coupon for cleaning. The rep was up-front during our call about likely additional costs based on the state of our carpets. The technician showed us the difference in scrubbing versus steaming and helped us pick the service that provided the best cleaning for our carpets.

unknown

I bought a Groupon for AIM to come do duct cleaning in the house. The Groupon states that they would clean 8 ducts, 1 return vent and 1 main line for $39. Great deal! So they came, and then the games started. I actually had 9 ducts, so to get the 9th duct cleaned was an extra $10. No problem there. Then they said every bend in the main line counted as a separate main line. So even though I only have 1 main duct shaft, they counted it as FIVE. In order to get the whole shaft done, it would be an extra $50 per shaft, plus an extra $20 for every access panel they had to create. So 4 extra main lines with 4 extra access panel would have been an additional $280. Then they said I had 2 grates covering my return vent. Each grate counted as a separate return, running me another $15. In total, they wanted to charge me and extra $305. Totally ridiculous. I told them I would pay for the 9th duct and the additional return vent. They agreed, but were a little pushy in trying to get me to pay for the additional main lines. I don't believe it stated anywhere on the Groupon how they counted main lines and return vents. I was very disappointed. To top it off, they checked my clothes dryer venting tube. They said that the tube was filthy and needed to be cleaned. They were right. They then tried to charge me $89 to clean the 10 foot tube. I told them they were out of their minds and that I could buy a brand new tube for about $10. They acknowledged that was the case and then told me they could do it for $69. At that point I was literally laughing at how ridiculously hard they were trying to get me to buy extra services. They finally said, and quot;it's an old style tube that wouldn't survive a fire and should be replaced.and quot; Well, then why are you offering to clean it for me for $69? I told them to no thanks and that their job was done here. On the positive note, they did an excellent job with the cleaning I did allow them to do, even taking pictures to show me before and after. On more negative notes, we have a 3 week old baby in the house and they gave no warning about how loud the equipment was going to be (hint: incredibly loud). I would have appreciated the opportunity to get her out of the house. They also didn't wear any shoe coverings. That's something I've seen higher end companies do as a courtesy to ensure they don't track their dirty work boots through the house. I will not be using AIM again for anything. UPDATE 4/17/13 - I'm pleased to report that I received a call from Jim, the owner of the company, after he heard about our poor experience. He agreed that it sounded like they could have done a better job and offered to come out and clean the rest of the ducts in my house. I'm not sure that's necessary, but it is very obvious Jim cares about how his company is run and how his employees are act as the face of the company. I certainly appreciated his response and feel confident if I did use them again, Jim would make sure everything was up to a much higher standard.

They were thorough. They came back to correct a couple of spots on my carpet. They were also friendly and nice to work with. I would recommend them to others.

Overall, the service went very well. We purchased a certificate for a $29 air duct cleaning including 8 vents and 1 register. The technican showed us all of the collected dust (and some mold) in the registers and we decided to have them treat the entire house.

The experience was great overall.