INTERFACE SECURITY SYSTEMS

Have used Interface for many years at our neighborhood clubhouse. We recently contacted them to upgrade our services. They declined and instead wanted to talk us into newer equipment. We found a company to provide alarm services, video and keyless entry and are now paying 1/3 of what we paid Interface. We cancelled and they continued to bill us even after notice was sent of cancellation as per their policy. Now Interface is saying that they performed some maintenance in 2014 and at that time when the clubhouse volunteer signed for the work that this extended our contract an additional 5 years. This person was not an official representative of our HOA and therefore was not authorized to enter into any agreements on our behalf. This has been explained and Interface continues to push forward the idea that we are still in contract. If you're making a decision on security for a business beware. They're 3x more expensive for lower quality equipment and services and they'll attempt to have any employee sign for work performed and your agreement will extend in perpetuity.

MR. INGOLD, THE SALES REPRESENTATIVE WAS VERY KNOWLEDGEABLE AND HONEST ABOUT THE COMPANY AND ITS PRODUCTS. OUR REQUEST FOR SERVICE WAS PROCESSED IN AN EFFICIENT MANNER. THE YOUNG MAN WHO INSTALLED THE SYSTEM WAS ALSO PROMPT AND HELPFUL.

THEY CAME, THEY DID THE ALARM, THEY LEFT.

THEY COME BACK AND CHECK ON ME.

VERY HAPPY WITH THEM.

IT WORKS FINE.