Kwik Dry Carpet Care's mission is to educate our community on how to take the absolute best care of their carpeting, rugs, ceramic tile and grout, wood floors, air ducts and upholstery. We have committed ourselves to the highest level of integrity, education, customer service and cleaning procedures. This ensures that you will experience a lasting enjoyment of clean, healthy carpets, floors and fabrics.
Turned out the service was for a limited number of square feet. Ad didn't mention this.
Description of Work: Refinished wooden floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Stephanie K.
05/2014
5.0
carpet cleaners, upholstery cleaning
+ 0 more
I cannot tell you how relieved we were to find Bob and Mike. These guys rock! We were moving into our house and wanted the carpets cleaned before the furniture came in, and 2 days before would have our carpets cleaned by another company. The other company showed up and went back on their quote, and ended up doubling it- when we questioned why they got very angry and started yelling at us. Needless the say, we didn't use them. So we called Kwik Dry, and they save our day! They got over to our house the day before move-in, with only 1/2 day notice and did a fantastic job. On top of coming on short notice, and doing a fantastic job, they left a bottle of spot remover free of charge. Bob is retired firefighter ad Mike is retired Army. These guys are trustworthy and honest. We felt totally comfortable leaving them alone in our house. We will for sure be calling them again for regular routine maintenance. Thanks, Kwik Dry! You saved our day, and our move-in!
Description of Work: Cleaned basement family room and 4 bedrooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Response from Kwik Dry Carpet Care, LLC
Thank you for the nice review. It was our pleasure. Bob
vernon C.
05/2014
5.0
carpet cleaners, hardwood floor
+ 0 more
All went well. Carpet spot treated and cleaned. The workman was informative and punctual. He was careful of our walls and newly refinished floors wearing booties and such. Happy withe entire process.
Description of Work: I ordered special of whole house up to 1800 sq ft carpet cleaning. Included stairs. Didn't know that was for just 12-14 stairs so I had to pay $5 more each addl stair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Rick M.
05/2014
1.0
carpet cleaners, hardwood floor, floor cleaning
+ 1 more
We gave clear instructions that the floors were to be cleaned and the rugs/ furniture moved. We were a little shocked to return and find all of our furniture on top of one of the beds, and the rugs were not moved, and the floor under the rugs had not been touched. It was a shoddy performance and effort. When calling the provider later that day, to try to get this remedied, it was loud on the phone and sounded like a bar. He said that he was not interested in coming back out or doing anything more than he had already done. Then he thought he hung up, but didn't, he proceeded to completely insult us to the people he was with, totally unprofessional.. I cant repeat what he said, but please do yourself a favor and run from this company.. His true colors are ugly.
Description of Work: cleaned/ buffed hard wood floors.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$400
Response from Kwik Dry Carpet Care, LLC
Sorry the floors did not come as you wished. Kwik Dry cleaned the floors the best we could and applied four coats of poly to them. The floors were in pretty bad shape and for the most part turned out 100% better. If you would like the floors sanded, we will be happy to help you in that area in the future. The only way to get rid of the problem areas is to sand the floors totally down and re stain the floors. Please call me at 314-581-9329 to discuss further. I tried to call Michael tonight to discuss the situation but have not heard from him. Have a great night. Bob
Jo Ann S.
05/2014
5.0
carpet cleaners, ceramic tile, floor cleaning
+ 1 more
Easy as could be. Bob called right away to schedule and gave us a quote based on the information we gave him. He did have to reschedule by one day as one of his tools broke. It happens. He showed up promptly the next day and went to work. We moved all of the furniture out of the way in preparation for his visit, but he'd said they'd do that if need be. Our grout was NASTY after years of kids and pets and parties. When he left it was white again. Looked fantastic. Great work. I will note that the process blew out a few chunks of grout around a handful of the tiles, but that's to be expected when your powercleaning. We didn't have him reseal the grout, so I assume eventually it will get messy again, but it looks incredible for now. :)
Description of Work: Grout cleaning for our ceramic tile flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Response from Kwik Dry Carpet Care, LLC
Thank you for your business and thank you for the nice review. Bob
Alicia C.
05/2014
5.0
carpet cleaners
+ -1 more
It went very well. This is the second time I have used Bob's company. The first was last fall for carpet cleaning, then most recently for Duct cleaning. Both he and his co-worker were very careful and efficient with the process. We recently remodeled our basement and I assumed he would put holes in the vents. Bob investigated the best place to access the ducts without having to drill unneeded holes. I really appreciated that as we had spent a lot of time painting the unfinished ceiling and ductwork! Very nice people to work with. He has a great sense of humor and you can't be in a bad mood around Bob.
Description of Work: Duct cleaning- 3,600 + house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Robert Z.
05/2014
5.0
carpet cleaners, ceramic tile
+ 0 more
The crew was very nice and easy to work with. We built the home and this was the first time we had the carpets cleaned in a year plus our tile in our kitchen and bathrooms had not been sealed yet which they did. Kwik Dry provided great service and value, I would definitely use them again.
Description of Work: They provided carpet cleaning throughout my home. Plus they cleaned and sealed my tile through my kitchen and bathrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$772
Debra W.
05/2014
5.0
upholstery cleaning
+ -1 more
Wonderful service. Bob is cheerful and very nice to talk to - but also very hard working. He cleaned both pieces very thoroughly. He was flexible on scheduling which I appreciate so much. The furniture looks brand new and smells great.
Description of Work: Bob cleaned an oversized sofa and love seat .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Rhae Y.
05/2014
5.0
hardwood floor
+ -1 more
Bob and his son provided excellent service and communication to me during the scheduling and work process. I would highly recommend them, I was not sure if the polyurethane was going to work on my old, dirty, wood floors and they look amazing! I originally hired Bob in March to clean some furniture that had been in storage and when he was on the job at my house, I asked him about the wood floors. I was happy with both services, my furniture looks good and is clean and the floors look fantastic. This service alone has made me an Angie's List member forever!
Description of Work: The provider cleaned my 85 year old wood floors and put a poly urethane finish on them to brighten and protect them until I have them completely refinished in a couple of years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
Response from Kwik Dry Carpet Care, LLC
Thank you very much for the nice review. See you soon. Bob
Brenda M.
05/2014
5.0
carpet cleaners
+ -1 more
He called and came early before my appointment, someone else had to cancel and did a great job. Got done in good time and everything smells and looks great. Still drying but was very efficient and very nice.
Description of Work: They cleaned a chair and couch. then gave me a good price on cleaning area rugs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Kwik Dry Carpet Care, LLC
Thank you for the review. Bob
Hilde H.
05/2014
4.0
ceramic tile
+ -1 more
They were friendly and careful. the floors look so much better now!
Description of Work: Cleaned and sealed grout on our tile floor.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$182
linda W.
04/2014
5.0
carpet cleaners
+ -1 more
the provider did the work...missed a spot, came back the next morning and fixed it right away and did the whole job in a few hours .... they were friendly, competent and professional.....the carpet is even better than expected and the hardwoods are excellent....
Description of Work: wow, a fair deal and a great job....I used the angie's list deal and got everything I could have asked for.....I would definitely use kwik dry again and they did a great job......if you are looking for a fair deal on carpet and hardwood cleaning, look no more......
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
Response from Kwik Dry Carpet Care, LLC
Thank you for the great review. Please let us know if we can help you in the future. Thanks again Bob
Jane G.
04/2014
3.0
carpet cleaners
+ -1 more
Had a little trouble getting ahold of him, contacted Angie's list and finally got ahold of him. He did come and do the work, however i was a little dissapointed. Didn't think the furniture didn't get as cleaned as it could have been. He was very friendly and got here when he said he was gonna be here and was quick.
Description of Work: He cleaned 2 carpets and a loveseat.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0
Response from Kwik Dry Carpet Care, LLC
Hope your having a good day. You purchased the Angies list big deal on March 3,2014 and I responded back to you on April 3,2014. I think that is pretty good. I also asked you to contact me via my cell phone to schedule the cleaning. We are too busy to do scheduling over text messages. I would rather talk to each and every customer to schedule the appts because things change on a daily basis. I believe technology has taken over this world as well as businesses and I still believe in the one on one customer service to each customer. The furniture I cleaned for you turned out beautiful and you even said so yourself when I was finished with the cleaning. The furniture was very old with many stains. I think your expectations were a little high. I also allowed you to use two big deal coupons on this job when I never allow this. Just thought you would be grateful for that instead of the 'C' rating you gave us. Just remember that, " We are carpet cleaners, not miracle workers" Have a great night. If you want to call me directly and talk about your furniture please call me at 314-581-9329. Thank you. Bob
Karen S.
04/2014
5.0
carpet cleaners
+ -1 more
Michael was kind and courteous. Moved the furniture and put it back. Very professional. Carpet looks nice again.
Description of Work: Cleaned the living room and hallway carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
judy S.
04/2014
5.0
carpet cleaners
+ -1 more
Good job. Fast and friendly on time service. I will use them again.
Description of Work: Cleaned carpets in family, dining and living room plus stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Paul P.
04/2014
5.0
carpet cleaners
+ -1 more
Kwik Dry Carpet Cleaning worked out fine. They were very cooperative. We had a little trouble scheduling but they worked out fine. They were pretty straight forward. We’ve got a really used kitchen floor and it’s very hard to clean. The guy told me straight out he can do it but I’m not going to be happy with it in two weeks which is the same with the other experiences I had with it. They also were doing the carpet and we needed some or our woods cleaned and they did it with the same price.
Description of Work: I purchased a Big Deal coupon from Kwik Dry Carpet Cleaning for carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$167
Jacquelyn C.
04/2014
5.0
carpet cleaners
+ -1 more
Kwik Dry cleaned our hardwood floors in the kitchen and in our hallway. They did an outstanding job. We had never used them before, but we found a coupon through Angie's list and decided to try their hardwood cleaning service. We were very pleased and would definitely use them again. They were prompt, profession and everyone was very personable. Great jo
Description of Work: Cleaned our hardwood floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Holly B.
04/2014
4.0
carpet cleaners
+ -1 more
I thought the guy was a little chummy and strange. Inappropriate jokes.
Description of Work: Cleaned the carpet.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$100
Response from Kwik Dry Carpet Care, LLC
Hey [member name removed]. Loosen up a little. Kwik Dry enjoys our job to the fullest. We do our very best to bring some laughter to life. We thought you were a very nice person and thank you for letting us do some work for you. I was a fireman for along time and have seen some very depressing things in my career. We try not to be so tight and have a great time while we work. Sorry you did not see that in us. Again thank you for your business, and have a great week ahead. Bob from Kwik Dry
I was disappointed. At first I thought my expectations were too high. However, after bringing in another carpet company to stretch my carpets, I changed my mind. The other carpet company was able to remove most of the stains that Kwik Dry had no effect on. And they told me that my expectations were appropriate. In addition, the staff tried to sell me more services--polishing marble and deep cleaning tiles and grout. I wouldn't use them again.
Description of Work: The provider cleaned 2800 square feet of carpet and cleaned one couch.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
$500
Response from Kwik Dry Carpet Care, LLC
Good morning [member name removed]. Sorry your carpets did not turn out as you wished. Kwik Dry has been using the same method of cleaning for seventeen years and has had success with our cleaning. I wish you would of called us to find a solution to the problem. We would of rushed back out and re cleaned the area again to make it right. Sorry again . If you have any questions please call me at 314-581-9329. Bob
Jennifer E.
04/2014
5.0
carpet cleaners
+ -1 more
Bob did an outstanding job! Our carpets look amazing! He was prompt, friendly, and very thorough with the cleaning process. This was the second time I have had our carpets cleaned, and I was impressed. Will definitely be using Kwik Dry again!
Description of Work: Steam cleaned 6 rooms if carpet plus hallway and stairs.
Bob and his two man crew were fantastic. We had a busy house when he was there. My wife's mom, dad and sister were visiting from out of town and brought their two small dogs along as well. We also had a second contractor on site doing work. Bob and his crew worked around the circus we had and never blinked. They hand cleaned and hand polished the small bath and entry way (which are marble flooring) and he used his equipment to clean the grout on a large bathroom on the second floor. They look brand new -- which did not seem possible considering the previous condition of the grout in all three areas. Bob and his guys were friendly, they really seemed to enjoy their work and really took pride in what they were doing. They took the time to teach us how to keep the flooring clean and left us with a bottle of stain remover (this was not part of the original deal). We will certainly use Bob and his crew again in the future, whether for duct work cleaning, carpet cleaning or hardwood flooring cleaning and re-sealing. This was a drastically reduced coupon from Angie's List, but the quality of the work was not drastically reduced and they have certainly earned future business from us. Great job guys, very much appreciate your efforts.
Description of Work: Hired to clean the grout in two bathrooms and a marble entry way in our home. The coupon said it was not to be used on weekends, but once we got a hold of Bob, he was more than happy to perform the work on a Saturday afternoon.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Jana R.
04/2014
5.0
floor cleaning
+ -1 more
Bob called to confirm he was coming and arrived on time. They were efficient, did a good job and cheerfully answered questions. I recommend KWIK DRY and will use them again.
Description of Work: Clean and refinish wood floor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Cynthia R.
04/2014
5.0
carpet cleaners
+ -1 more
They were professional, courteous, and punctual. They did a great job--the floors look like new--especially the grout! I would definitely use them again if the need arose.
Description of Work: Cleaned and sealed two rooms of ceramic tile and grout, and resealed the section of granite surrounding the kitchen sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Angelina W.
04/2014
4.0
carpet cleaners
+ -1 more
Provider was on time, super friendly and professional; however the results were not as I expected. There is still a good bit of yellowing in the grout in the shower and dark coloring in the grout on the floor. They were on the job for 30 minutes, left us with a bottle of grout cleaner, and gave us some suggestions on how to try to get the yellowing out if we wish to do so. Overall, nice guys, punctual, and good price but could have put more effort and time into the job.
Description of Work: Clean grout in bathroom
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$189
Response from Kwik Dry Carpet Care, LLC
Hi [Member name removed]. Sorry your tile did not come out as you expected. As we talked about on the job, the yellowing is from extra sealer that was left on the grout lines from your husband sealing the tiles and the grout lines. When you do not wipe down the tiles and the grout lines properly or leave excess sealer on the tiles the yellowing will occur. Kwik Dry cannot be responsible for what the customer does in there own home. The area was very small. Mike and I were both there for one hour, so that's two hours of labor we were there. We also left you extra product to clean the tile and grout lines to spruce up the home before you move. This was done as a courtesy to you to help you maintain the tile and grout to help you sell the home, and we did not charge you a dime for the extra product. Kwik Dry did everything we could to clean the tile and grout. You have made it sound like we did not care about the job, and we just gave you a bottle of cleaner to do it yourself. That is not true. We scrubbed the yellow tile and grout in front of you and showed you the stains will not come out, and you agreed. Sorry the yellowing is still there but it is what it is. If you want to talk about the job please call me at 314-581-9329. I will be happy to help in this situation. Have a great night. Bob
austin T.
04/2014
5.0
carpet cleaners, floor cleaning
+ 0 more
Everything was fine. I had them do most of the rooms and had added a few more things. I was satisfied.
Description of Work: I bought a big deal for $149 for Carpet Cleaning
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Service Categories
Carpet Cleaning,
Floor Cleaning and Waxing,
Hardwood Flooring Sales and Installation,
Upholstery Cleaning,
Ceramic Tile,
Air Duct Cleaning,
Dryer Vent Cleaning,
Carpet Sales and Installation,
House Cleaning,
Marble and Granite,
Auto Detailing,
Oriental Rug Cleaning
FAQ
Kwik Dry Carpet Care, LLC is currently rated 4.8 overall out of 5.
Sunday: 7:00 AM - 7:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 7:00 PM
Kwik Dry Carpet Care, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Kwik Dry Carpet Care, LLC offers free project estimates.
Yes, Kwik Dry Carpet Care, LLC offers eco-friendly accreditations.
Yes, Kwik Dry Carpet Care, LLC offers a 10% senior discount.
Yes, Kwik Dry Carpet Care, LLC offers emergency services.
Yes, Kwik Dry Carpet Care, LLC offers warranties.
Kwik Dry Carpet Care, LLC offers the following services: Commercial & Residential Carpet, Air Duct, Steam, Linoleum, Sheet Vinyl, Bonnet, Upholstery, Steam, Mattress, Ceramic Tile, & Grout Cleaning, Stain & Pet Odor Removal, Strip, & Wax.