Versatile Contracting Glen Gross

My job was completed in a professional manner at the cost that was quoted. Glen's work is some of the best that I have seen as far as quality and finished look. The work took right around the amount of hours that he quoted me for, however there were a few occasions where Glen had to start later in the day at my home, and often he worked into the evening. I would also note that he mentioned that would happen before we sealed the deal on the project. Glen is very sociable and never minds answering questions about the work he is doing or just chit chatting. It is nice having a contractor who can bring you into the loop on how or why they are doing what they are doing. Glen was honest and fair and my wife and I would recommend his work to anyone.

I hired Glen to replace my 30 year old propane HVAC system with a new gas one. I paid him $3800 to get started. I have a two story house with two systems and expressed my wish for the new system to work better than the old in eliminating uncomfortable spots in the house. We discussed different options and he concluded that the second floor would need to be served by a furnace and AC unit in the attic. I had requested high efficiency equipment and was not told of any problems regarding the installation of this type of system in an unheated space. He and his helper got to work and worked about a week. (Oh, yeah, the very first night they quit and left and when I went downstairs to the furnace room I found the vent to the water heater had been left disconnected. I called him and he came back and reconnected it for the night). Anyway, like I said, they worked about a week and then stopped. I waited and waited and they did not come back. Finally he told me that he did not have the credentials to get it inspected by the city and that he usually got another guy who did to pull the permits and get the inspections done but that guy was refusing to do it. He said he was trying to find someone else to do this. It finally came down to me having to hire someone else to either finish his work or tear it out and start over. Glen agreed that this was necessary. I got some more bids and hired another company. All those companies that looked at the job said he had sold me a cheapo system but worse than that they said that by installing it in the unheated attic not only would I have to crawl up there to change filters (I am in my 50?s and not the most agile person) the unit had a condensation line that would freeze up there! In addition to all of this the other companies pointed out that he had disconnected the vent for the water heater ?cause it was in the way? and left the job with it in that state. I could have been killed as this was right above my bedroom! I decided to start over with a new company and have Glen tear his work out and refund my money. He came and got the equipment and agreed to repay me. He said the other companies had made those statements about his work because they were competitors. We set up a repayment system where he would give me $400 a week till paid off. He gave me $875 total and then quit paying me. After many attempts to get him to pay I went to Small Claims Court where he failed to show up. It was settled in my favor that he is to pay me $3000 plus court costs plus 9% interest in addition to the $875 he paid me. I have had to bear the cost of repairing the holes he cut in my ceiling and walls. The last time I ran into him (it?s a fairly small town) he acted like he was angry with me and seemed to feel it was my fault that all of the above happened!