PC AVENUE HI-FI TECHNOLOGY

I wish I could give Josh MINUS 10 stars due to poor communication. I make a long story short. I asked him how long will it take. He said 2 hours . He never called me when it was done. I called PC AVE. There was no answer. I even texted him. NO rely. I drove to the store and found the store already was closed at 5. I was there at 5:15. The website stated it closes at 6. He did not tell me that he did removed ALLLLLL of my over 2,000 files and 300 settings for my laser engraver business. He just told me everything was OK when I picked my computer up. When I started up my computer to run an etching machine, Found my files and settings were G-O-N-E ! ! ! I called Josh, He told me the hard drive was crashed.. HOW COME he never told me when I picked it up. That was second time happened. I have to start ALLLLLL OVER again ! ! ! ! I am done ! ! ! !

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My Dell laptop would not come on at all and it was just out from under warranty. I took the laptop in at about 11:00 a.m. and by 2:30, they called and said it was fixed. They only charged me the standard fee. When I got it back, it was running more smoothly than it had in quite some time. I was very, very pleased with their service.

I went here on a recommendation from my neighbor, as she had had good results with them before. After a lightning strike in my neighborhood, my computer was dead. I called and they said to bring it right in, and also gave me estimates of costs to repair the various things that might be wrong with it. I brought it in in the morning and by evening it was fixed! They explained what they replaced, showed me how to work everything, and even gave me some tips for power protection in the future. I thought the cost was very reasonable for parts, labor and especially the quick service. Staff was knowledgeable and professional. I sure hope my computer doesn't get fried by lightning again, but if anything happens I wouldn't hesitate to bring it here again, and would recommend this place to my friends.

I tried to get them to plug my computer in to see if it would come on and they said that they did not have the time at the moment. I left my computer and by the time I got home twenty minutes later they had already called and said my computer was ready? I go get the computer and get back home only to have it not come on again so I started checking everything and found out that what was wrong with it was that the power cable had came unplugged underneath my desk. So it cost me $80 to find out I had an unplugged cord. I have a traumatic brain injury and I am disabled and $80 is a lot of money to me. I have been a customer or theirs now for the past few years and even bought a laptop from them. I went today 10/9/12 to Nicks computer Repairs and asked them if they could plug it in for me real quick and let me show them my concerns and they took the time and did it for me and explained everything to me. They did not tell me no and that they were busy just to get me to leave my computer so that they could charge me $60 for nothing and then call me twenty minutes later saying it was fixed. I also found out all the things that PC Avenue never fixed all the years I was their customer.