Mr Rooter Plumbing of Columbia Missouri

Description of Work: We've had a variety of services performed, including pipe replacement in the back yard, water heater install, and rooting the pipes.

Description of Work: They came out to look at multiple plumbing issues.

Description of Work: Fixed some plumbing in our commercial building.

Description of Work: Repaired kitchen sink drain and cleaned out a line

Description of Work: Cleaned kitchen drain.

Description of Work: Cleaned roots in pipes.

Description of Work: Cleaned drain pipes.

Description of Work: They arranged for the scheduling right away on a Monday morning, and called 30 minutes before arrival to make sure we were ready. They were very clean and professional, and prompt. They were boot covers around the house to prevent tracking on the flooring. We briefly discussed the problem and access, and they went to work.

Description of Work: Replaced a bathtub in our main bath and plumbed for a new master bath which included putting in a new shower, running water lines and sewer lines.

Description of Work: Garbage deposal drain back up and flooded basement area. He was on time and cleared fifteen foot of drain pipe. Resolved the problem

Description of Work: I had an issue with the water heater so I decided to replace it with a better one.

Description of Work: Water leak

Description of Work: Installed new faucets and bath fixtures in two bathrooms.

Description of Work: Replaced a faucet on the outside of our home that leaked.

Description of Work: Ran camera and located very long (140') sewer line. Cleaned out roots from the line.

Description of Work: Snaked toilet Checked shutoff valves on bathroom sink Replaced flap on toilet

Description of Work: Fixed the pressure valve.

Description of Work: We had someone to come out and take a look, because we had a leak and we weren't sure exactly where it was coming from. The guy who came was honest, and quoted us the price but explained that it would be cheaper with another plumber because their rates are set. I hope he finds another job soon, his honesty is being wasted on an overpriced service.

Description of Work: I used the plumbing services of Mr. Rooter Plumbing.

Description of Work: sewer smell

Description of Work: We needed to have our waterline replaced from the meter to the house. We had to cut some tree limbs and take about a porch before they came. They had to cut through a concrete sidewalk at the house.

Description of Work: We had a toilet that was contently backing up. But it was off and on and there didn't seem to be any rhyme or reason to it. Turns out a q-tip had been flushed and kept blocking the flow

Description of Work: We live in the Old Southwest neighborhood in Columbia, MO. We are on private sewer and had a leak on a pipe servicing about 8 homes on our block. Since it was a larger job and pipe ran down to MKT Trail and involved excavation, we called the city upon noticing the leak and asked them to take over in the oversight role in fixing the leak. The City Representative called Mr. Rooter and had them meet us at the leak and said use them. Although they fixed the leak, THEY RIPPED US OFF. THey refused to provide a detailed breakdown of the bill, instead coming back for 1.5 days of work and about 12 man hours with a bill for almost $10,000. Then, after the fact they went to the oldest homeowner in the group who has health issues and asked him to sign the invoice after the fact. Then they told the elderly homeowner that although the bill was for $10,000 they would discount it to $8,000 as a sign of good faith in hopes of future work. One of the neighbors has contracting experience and looked at the bill, saw that it had no time/materialbreakdown and was severly inflated. This person caled the owner of Mr. Rooter and asked for a breakdown, response was "we don't do that". This request for info went back and forth with no response from Mr. Rooter, even after repeated written requests. Instead, Mr. Rooter turned the bill over to a collection agency WITHIN 30 DAYS!! This whole experience left our elderly neighbor terrified, since Mr. Rooter and his lawyer pointed out that he signed the bill, even though it was after the fact. In the end, we paid the bill, but want people in Columbia to know that he does not treat customers right. We priced out the man hours and came up with an estimate for the work of $3,500. In addition, we verified cost of job with other plumbers. Mr. Rooter would not provide the breakdown for services rendered, because he could not find any way to justify the cost of what he was charging us (he could have put down that his junior worker bills out at $500/hour.....but that would have looked a bit odd). The worst thing about this whole experience is how he treated the elderly neighbor, with threats of sueing him for non-paying for simply signing the invoice as requested after the fact. He took advantage of an elderly man, who has impared judgement and that is simply dispicable. I will say that the sewer leak repair job has held up for the last month, but that the City of Columbia will be replacing our sewer next year. We complained to the City as well about Mr. Rooter's treatment of us (did he charge so much when he knew it was 8 neighbors involved and figured he could charge what he wanted?), but never recieved a response from the CIty. SO, don't use Mr. Rooter. Columbia has plenty of HONESY, FAIR TO BOTH PARTY plumbers, so look elsewhere.

Description of Work: Cleared a clogged drain. Seemed very expensive for the work performed.

Description of Work: We used Mr. Rooter Plumbing for plumbing. They fixed our water heater. We are about to use them again this year.