Merry Maids of Columbia

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They do a nice job most of the time. The best thing about them is they are here when scheduled. They never call in sick or go on vacation or quit like other housekeepers I have had.

My overall experience with them was fine.

They are a national company. They are bonded. I have worked with them in the past and I know they are inexpensive.

I've had them come 2 times. They send 2 women, different each time. The first cleaning was amazing! They cleaned EVERYTHING! Including light switches and ceiling light fixtures, Even replacing bulbs in ceiling fixtures. They were very thorough with vacuuming and dusting and did a very good job with every place they were asked to do. They were prompt and courteous. It took them 4 hours the first cleaning, I have a lot of animals so my house was a mess. They didn't complain or seem disgruntled. I was very impressed with their work. The second crew was much less effective. They didn't arrive on the day we expected them. We called and got another day. They called the day before to confirm a time. Then on that day they arrived an hour earlier than they told us. We weren't entirely ready for them. These two new women didn't do nearly the job that the first women did. There was dust still on items that I thought should have been cleaned. There were dishes in the sink that they didn't do. They moved things and didn't put them back where they belonged. One of which was a 'gate' protecting my cat's food from my dogs. Needless to say the dogs had a great time eating all of my 20 year old cats prescription food. Also, I had asked them to not clean my bedroom because I didn't feel well and wanted to nap. Shortly into my nap a woman came bustling into my room with a vacuum. She didn't turn the lights on but vacuumed away with me in my bed. She didn't do a thorough job, with the lights off... I figured since she chose to interrupt my nap she could have at least done a good job. I was disappointed this this second cleaning. It was a stark difference from the first time. So... one great and one disappointment. I'm interested in seeing our third cleaning. We only have them once a month due to the cost and don't ask a lot from them due to the infrequent visits.

They only cleaned bathrooms and kitchen. Work was OK.

For cleaning services, it's very organized. They are very punctual. They are always here when they said they will be.

It is a team of 2 people but they are not the same people all the time. I think they are afraid that we will steal the really good ones. Because it is a variety of people, they call and remind us. The administration is good but the quality of work really varies depending on who is doing the cleaning. I've had them break some stuff but it is hard to prove. One time they pulled the towel bar off the wall by accident and another time they broke a landscape light outside. These were accidents and I could see that but the last time they were a little too rough with one of the drains and the sink drain doesn't work anymore. It is always stuck open; it won't open and close. The people they have working for them don't notice things. They also put down a coating on surfaces to keep them clean and I have to remind them to really clean under the rim of the toilets. The work varies depending on who they send. Some are better than others. There are so many of them that it is a blur and I never really get to know them. I should call them to complain. They are mostly really good and I need the help so I will continue to use them.

I was at work and my wife and kids were at home. She said that 2 girls showed up; they were nice and friendly. She explained to them what she wanted and it is not a big house at all. She contracted them for about 2 hours of work, so they just got to clean the house and my wife was over the moon about the job they did. I remember my wife talking about the bathtub being cleaned and how amazed she was. They came out the next day of the call for the job. My wife was very pleased with them and it was our 1st experience, which was great. I may call them back again, unless we get a better deal elsewhere.