MaidPro - Columbia MO

Use MaidPro at your own risk. We used MaidPro five times. The first two were done by a person who was very meticulous, and everything was incredibly clean. We were thrilled. The third time MaidPro #2 came, and we could hardly tell that someone had cleaned anything. After that, we insisted that person #1 come. The fourth time, MaidPro #1 came and everything was fine. The fifth time, MaidPro #1 was unable to come, so MaidPro #3 came. MaidPro #3 did not even touch the master suite bathroom (not the toilet, not the shower, not the tub.) We were upset about that because this is half of the reason we wanted our house professionally cleaned. MaidPro #3 used a vacuum cleaner that was so filthy it made my house smell like a dog kennel, so I asked her to stop (I can vacuum myself, don't worry about that, I told her.). MaidPro#3 left her cleaning supplies in my house and also her used coffee cup. And to top it off, MaidPro #3 left the garage open, *and* the door to the garage open. We have an 8-week-old kitten which was lost for 2 hours because we were frantically searching for her. MaidPro sent a quality control person who was very polite, she helped us find our cat. The quality control person told us that she didn't want MaidPro#3 to have been hired in the first place because there were been problems in the past. What was annoying was that after all that, MaidPro never offered to refund our money... I was left losing a half day of work and $120 for a half-cleaned house and a missing cat. NEVER AGAIN. Buyer beware-- if you get lucky and get a "good" MaidPro then you're all set, but if you get "unlucky" you're throwing money into the (uncleaned) toilet. They have a "checklist" where they detail what they've "completed" but it is all bulls***. The maid simply checks all the boxes and leaves a half-cleaned house 40% of the time. Not good odds.

We worked during the time they were at the house so never got to watch them in action. They did the routine stuff well, but it was surface cleaning only. There were two ongoing difficulties: 1. The kitchen floor was done (as near as we can tell) with a Swiffer or some such instrument. Even after we gave instructions to wet-mop the floor, it had soap scum and residual dirt. This was an ongoing issue and the floor was never cleaned to our satisfaction, except when we brought them back for a re-do. 2. The workers were unresponsive to written notes, e.g., do the floor in this room, no need to do this room, please clean the top of the stove range, etc. Again, they were fine for light dusting and surface cleaning but not so good on deep cleaning.

Cleaners are nice and try to get everything done in the 2.5 hours they are allowed - but I got immediate pressure on the first visit to give them a nice tip bc that's where they make their money so not thrilled about giving out 15 to 20 dollar tips on top of the 115. Plus as soon as they left it was clear they just sprayed some stuff in the air, vacuumed and lightly dusted and/or mopped. I made notes and critiqued that the floors, bathtubs and countertops needed more attention and care for the 2nd visit and the 2nd time it was just ok - I was going to have to go back in really deep clean so no point in them coming if they just do light housekeeping. Honestly if you think their checklist is satisfactory then you have very lenient standards on what looks tidy vs. what actually is scrubbed down and clean.

The 49 point service that they came up with wasnt followed. I sent pictures of the work that wasn't done...basic dusting was missed shelves weren't touched and areas were totally missed. I noticed it and contacted them immediately. Instead of having someone offer to come back and redo it, I got excuses why they didn't follow their own check off..."new place, new list".. My point was that this was the deep clean with extra time and people allotted and major things were missed. And instead of insisting on making it right I got excuses. They were not allowed to come back again. Which is too bad because I needed help.

It went great. I told them (2 cleaners) which I needed; showed them the house; and they gave me 5 hours worth of cleaning in 2.5 hr (x2). They were able to do everything I asked in that time period and I was very pleased.

To be continued

They cleaned about five rooms. She does a good job. She is very personable. The same cleaner has been coming out to clean. She cleans for about two hours. It always smells good when she is done. They have a forty-nine point check list that they use to clean. A couple of times I've asked if she could clean something extra and she did at no extra charge. They come every two weeks to clean.

Britany is personable, professional and easy to have around. Our cleaning services have been customized to meet our needs. It is always easy to contact the office about any scheduling changes or concerns. The company provides each staff member with a good vacuum and all cleaning supplies. We are very well satisfied.

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They are very thorough, their staff is very professional, and they do an excellent job. They are friendly, and if there is any issues or problems, they want to know about it in advance. We are using them again this Thursday.

Wonderful, detailed and thorough cleaning!