StoneTrends LLC

We used to have Cambria countertops in our previous house and loved it, so decided to not only replace the countertops in our new house with Cambria, but also upgrade to their luxury and more expensive line as well. The disappointing part is that StoneTrends didn’t deliver what they promised. They sent out the nesting diagram (the pattern of the veining) and we agreed upon their design. However, when they installed the countertops, the pattern didn’t match the agreed upon design and the veining pattern is jarring and doesn’t flow between the slabs. We tried so hard to have them own their mistake and fix the issue, but nope, they blamed it on the cut, the milling, and everything else. I’ll post the picture I took to show the difference between the design and how the countertops look, you be the judge! We just expected more from Cambria and their “luxury” line.

EXCELLENT SERVICE! Our salesperson was Shelli who could not have been nicer! Very helpful, friendly, & fast to respond. Had a good install with Todd & Dave, they did great with cleanup as well. Did have one quick service call post install with another installer, Tim, who was also good. In a time when good customer service seems impossible in the home improvement industry -my experience with StoneTrends was a welcome one! Very much appreciated their service even after the install -HIGHLY RECOMMEND!

The quartz stone in my kitchen is the most beautiful part of my entire house. However, the installation of the counters was not very good. Two significant mistakes were made during the install. The first mistake was the placement of where the hole for the faucet was drilled. The hole was drilled onsite (which makes the mistake even worse). They drilled the hole too close to the framing of the cabinet. In order to mount the faucet the framing of the cabinet had to cut out, the part of the cabinet that supports the back side of the sink had to be cut to allow the faucet to go in. I just hope I have no issues with this in the future. The picture shows the framing before it had to be cut. The 2nd mistake, there was no silicone adhesive applied to the underside of our breakfast bar top. We had a near miss accident during our first dinner party in our new kitchen. The installers had to come out for a 3rd visit to correct this as well. In the end, the counters are beautiful; but getting there it seemed we were dealing with amateurs.

Stone trends initially installed my fireplace surround completely uneven and it was obvious without a level. Once I contacted them, they did come out and tried fix the issues. Because the hearth was sloped everything was askew. They salvaged all of the existing pieces except the side panels that had to be recut. I was willing to deal with the fact that the new panels did not match because they were from a different slab. Unfortunately my current issue is the heat from my fireplace has caused the top and the side panels to move. The top is sloped down and the sides have popped out slightly from the wall. Another granite installer who has seen my recent issues said that they didn't properly adhere my granite to the wall and that the side panels have rough cut edges. He also said that the panels should have polished edges if it were done correctly. Now I have edges that are starting to chip with this recent movement. I did not contact Stone Trends again because they had two opportunities to install my granite properly. They obviously don't know what they are doing or they don't care. It's just sloppy work and I regret hiring them when there are so many choices for fabricators in our area. The bigger issue is that I paid the stone company, ProSource, and the cost included the fabrication At this point I don't think I have any recourse in terms of the money spent. All of this work was completed 3 months ago and I'm wondering how much worse this will be over time.

unknown

Their guy who did the templating for the kitchen showed up as expected and used a laser-based system to map out every nook & cranny of each area. He spent several hours doing his job and it paid off when the installation went flawlessly. They were able to install on schedule and we haven't had to call them back for any issues. Based on the length of a couple of runs it was inevitable that we would have a couple of seams but they are nearly invisible, both to the eye and the touch. Everything looks gorgeous and we recommend their work without hesitation. It is worth noting that our parallel project in the master bathroom was subbed to someone who had a more favorable pricing structure with the granite provider. What a nightmare that has been. Their job looked like it was done by a bunch of amateurs when compared to the work StoneTrends did in the kitchen. We have had them back numerous times to fix their errors and they completely destroyed our timeline for the project. Consequently, I threw them off our job and all of their work has been ripped out by our GC. StoneTrends was back to template and install Cambria in our master bathroom. Even though we had a different installation crew the second time around everything went flawlessly. These guys do great work!

I called this company after receiving a recommendation from a neighbor. In fact, I had it narrowed down to this company and one other. When i called, what appeared to be a young lady answered the phone. i told her I was interested in getting an estimate for granite countertops. She asked me if I had the dimensions of my counters. I said "no". I explained that I have a few nooks and elevated areas. Also, there are some odd shapes. I told her that I would not know where to begin in terms of getting an accurate measurement. She then went on script and started telling me that the pricing would be all-inclusive. I said that is all the more reason to ensure an accurate measurement. Then she asked me for the dimensions of my kitchen. I was confused by that because I am not certain how that will help determine the measurements of my countertops. She said "well you're just trying to get an estimate, right?". I asked her if someone could come out and measure because I would like to know exactly what it would cost. She did not really respond. I told her other companies have people come out and then provide the estimate. She was nice, but she was not getting the hint that I was incapable of measuring the counters on my own with any degree of accuracy. She said that she could transfer me to someone but by this time, after a few minutes of tedious conversation, I was already done with this company. Whether she intended to or not, she came off as a gatekeeper for the project managers to ensure their time was not wasted by having to come out an measure my kitchen. They legitimately had a 50/50 shot at this job, but I feel more comfortable going with the other company that has come out to my home and given me a price based on thier own measurements and the uniqueness of the shape of my countertops.That is a price that I know will not change. It just gave me a bad feeling about what thier responsiveness would be if I actually hired them. Having so many options, it is not worth the worry. I'll keep moving down the line of fabricators.

unknown

Our experience with this company was disappointing. I was told that we would need 2 slabs for our job, but were only shown one. Chris said there was no way to see the other slab. I was assured by Chris that pieces that fit together would look like all one piece. After the template was done a picture was emailed to us but colors are not really true on email. I had checked their Facebook page and it is recommended there that after the template is done the customer should go in and check the stone with the template. I asked Chris about it and he said no. No one does that. He would have to get special permission for us to do that. I then told him to tell them to avoid as much of the grey as possible. It never occurred to me to add that the colors should match at the seams. I have attached a picture to show the problem. I do love the granite but have to hide part of it. I must say that the guys who came to install were great. They were friendly, helpful and went right to work.

They did an excellent job and were timely. The salesman was good and sold me good things. When they installed it, it was excellent. I was very pleased with them and their prices were good too.

Great, everyone was professional , very nice, on time and all questions answered.

We used this company based on our remodeler recommendation . Our installers were great Nathan and Adam , they were on time and very professional . There is 3 pieces for our counter and a window sill , the window sill did not fit and 1 of the counter pieces did not fit . The installers told me they needed to take the pieces back to the shop to be recut . A week later they come back and the window sill fits but the counter piece does not , they have to take it back to the shop to recut . Now this is when I think my project manager from the counter company should call me and try to make a apology or something but I ended up calling Chris the project manager to see when the piece would be ready because now my remodel is 2 weeks behind and to see if I get compensated for my tinconveiece and all I got is that they dont do anything for your inconviece and that the piece will be their wed 3-12 14 , not sorry or anything for thier mess up or anything . The 3rd time I have a counter and that is why I gave this company such a low grade

The results were perfect. They took great care doing the measurements, fabrication and installation. It looks great and I am thrilled with the result. Everyone I dealt with was professional.

Stone Trends installed our kitchen counter tops 11/07 with a under mount sink. Around 2/24/13 while rinsing off a dish there was a loud pop and there was a crack across the bottom of the sink. We contacted Stone Trends and were informed that we would have to contact the sink manufacturer (Blonco) about replacing the sink. Which we did (do not think we should have to do all the leg work) and they promptly sent us a new sink. Stone Trends than said that we would be responsible for all cost and if there was any damage during removal or installation of the counter top it would be at our expense. No liability on their part since the original installation.I get the feeling we got your money now and we are done with you. Even when we called and did speak to some one and had to leave a message they never called back. We are sorry we ever made that call in 07.

The sales person was friendly and the price was good. They had a good selection of colors on display and we liked it. They know what they are doing. Countertops were ready to install 9 days after measurements were taken - we were told it would take 10-14 days. Installation was quick. The one seam in the counter is very hard to find.

On 10/20/11, we visited StoneTrends, picked out our countertops and discussed the job with Project Manager, Lars Presnell. The countertops would be cut and installed and then the backsplashes would be measured and a second trip would be made to install them. In remodeling our kitchen StoneTrends was one piece of a very large picture. Timing was everything! We hired StoneTrends over K and D Countertops, who had a very competitive bid, because Lars Presnell, our Project Manager, told us the job could be DONE BY Friday, 11/11/11; it was our anniversary, we had early dinner plans and St Louis Restoration ( I highly recommend), was coming to strip and stain our cabinets on the Monday the 14th. This would complete our kitchen by Thanksgiving. On Monday, the 7th, I had to call to ask about scheduling. I was again assured the job would be DONE BY the 11th (it was written on our paperwork) and that someone would call for scheduling so I gave them my deposit. Later that week, one of the ladies in the office called to say they would be out between 3pm and 6pm ON THE 11th, to installed our countertops. We asked if they could come sooner but was told this was the only available time. This was unacceptable as we had to leave the house early that evening and since the cabinet company would have the kitchen tied up the week of the 14th... we punted and said that we would wait until the 21st, the Monday before Thanksgiving; not completed as soon as we would have like but still being done before the holiday. The installers, Nathan and Craig came out the morning of the 21st. The installation only took about an hour. They also told me it would only take about 10 minutes to put in the backsplashes. I asked when they would be back with the backsplashes and was told that it wouldn't be this week, they were so busy, everyone wanted their jobs done before Thanksgiving! (or how about the 11th!) Given that this job was to be completed BY the 11th and it now being the 21st, wouldn't anyone with any common and business sense give it priority and make sure all parts be completed ASAP? I called Lars and went over all of the above. He said it wasn't their fault ! that the job couldn't be done ON the 11th, that it was written all over our paperwork that the job had to be done BY THE 11th and that everyone who saw it must be laughing about it. I WAS NOT! I again reiterated how we explicitly hired them because HE assured us that the job would be DONE by the 11th. I asked Lars to see what he could do about getting the remaining 10 minutes of the job done before the holiday. He said he would check and someone would call to schedule. The next day, Tuesday the 22nd, Rachael called to say they would be out TUESDAY the 29th, I asked to speak with management. I spoke with Stephon, the plant manager, who said he understood and to please give him to the next MORNING to talk to the installer, he would call me then. I waited and at NOON on Wednesday, Nov 23rd, I called Stephon. He said he had asked Lars to call, please give him a few minutes. Lars finally called and very unapologetically said the 29th was the best they could do. Due to of the total lack of integrity of our Project Manager, Lars Presnell, in keeping his word, not advocating our needs with production and scheduling, poor communication and sub quality professionalism and customer service, I DO NOT recommend StoneTrends and in fact discourage anyone from using them!

The installers were ontime and very professional. The counter top itself turned out really nice, wasnt real happy with how they cut out the sink cabinet - it was a little excessive so would suggest people ask prior to installer cutting to ensure exactly what is being cut. Also, the installer left off the hot water shut off valve due to the new sinks depth. They came back out and promptly corrected which took 10 minutes. Suggest doing a complete inspection including all plumbing before installers leave. Overall I was happy with them except for the above mentioned issues.

It was ridiculous. We arrived at their location at approximately 11:15 on a Saturday. We were the only customers. We took the blueprints, etc. A saleslady assisted us. We had layouts, dimensions, etc. All she needed to do the job was there. We told her what we wanted. This was going to be a very large job for her. We talked colors and preferences. After about 45 minutes, other customers began to arrive (they are only open until 2 pm on Saturdays). Another salesman assisted the other customers. Soon several other customers began coming into the small store. Apparently, only 2 salespeople were working that day. After a few more minutes, our saleslady told us to go around the store and look at granite samples because she now had "three other sets of customers to wait on." What?????? really???? So we waited a good one-half hour while we heard people ask her for one piece of this and one piece of that. Another couple talked to her for quite awhile and then told her that they may not even use Stone Trends. After about 30 minutes, she came back to us and told us that she would take us "out back" to see the granite slabs, along with 2 other customers. She told us that she had figured out what granite colors would work best for us, and told us what colors they were. We were hoping to choose the colors ourselves, alone with a salesperson for our house. Not rushed along. She was very harried and rushed, the store was literally full of customers who were not being helped. I could go on and on. She left us standing alone again before "going out back." Therefore, we simply left. We had been there 2 hours and had not even seen any granite. She did not even notice we had left. What horrible customer service.

They did a great job and we were very impressed. The sales person was very nice and toured me the entire store, helping me to choose. I liked their services and will use the same in future.

Overall it went very well. There were a few things that could have been stronger such as one (of the two) installers was not too helpful or patient. Yet the lead installer was great and mostly made up for his assistant. They did some fitting and product cutting onsite, and did not check details with me. One wall fit a bit longer than I discussed with my original salesman. The installers had already adhered it to the wall when I noticed it. Honestly, no major deal overall, it looks great. Nevertheless, it is best to be with installers throughout the install and check things even when you get an impatient one. I did ask for a final lien waiver that never got sent, but everything really fine. I found them to be reliable and trustworthy overall. It is actually a complex process with a real team involved (the Salesperson, the template person who measures your job, the fabricators at Stonetrends, and then the actual install team. So many people required to do the work at Stonetrends. It requires good teamwork and communication or it could be a mess. Stonetrends acted like a good team and did a very nice job for me.

We are extremely happy - the seams are almost invisible and they really made sure that the install is done right. We took a rough drawing into their showroom and they were able to generate a bid from our drawing. We were able to go into their HUGE fabrication building and actually pick out the granite that we liked. They were nice enough to break off a piece of it so we could take it with us to help with decorating choices. About a week before the install they came out with a laser tool mounted on a tripod and hooked to a notebook PC they "shot" the kitchen so that the countertop would fit perfectly (even if the walls weren't straight, etc.). The information that is stored in their computer actually runs their fabrication equiprment. The results are really impressive. The best thing is that their price was significantly better than the big box stores! We are really pleased.

They had to make a return visit to do the backsplash. It did take them a little longer than it should have and the hole for the sink was about 2 inches off center. It wasn't perfect, but they did okay.