Fresh Air Heating & Cooling

Great customer service when I called for service. Expert technician that diagnosed the problem and quickly repaired my AC.

Easy work. Got the clog cleared and it was good to go.

Our air conditioner failed on the evening of August 11, 2021. We called around 9 PM and got a live person on the phone. He arranged for service early the next day. The weather was very hot. Technician arrived when promised, shortly after 9 AM. He replaced the capacitor and got us up and running shortly thereafter. We have a maintenance agreement, so we have elevated expectations of a service response. However, we appreciate how quickly Fresh Air resolved our problem.

Great Experience. I was concerned about the 22 yr age of our air conditioner able to keep working and wonder if a long wait time to get a product shipped like refrigerators last year, I called for a quote and within a week it was installed and working! Installers worked tirelessly until their work was done, clean and neat!

This company was excellent all the way around. The staff member who contacted me was very nice and helpful. They were able to come out the same day (I did not have heat). They sent me a text message with a picture of the technician which I thought was an excellent feature. The technician, Jeff, was very nice and extremely knowledgeable. I would definitely hire them again because the work was top quality and the cost was fair and reasonable.

Geothermal heat system repair and maintenance

The work was done was excellent. The technician arrived on time and was very thorough, both in the work and explanation. Very punctual.

Very well. Very grateful that they were able to get someone out right away!

Be very careful dealing with this company! Our initial service call on July 23 was for water collecting near the evaporator coil in the basement but both the A/C unit and blower motor were working at the time. Their technician seemed to struggle with finding the reason for the water and indicated verbally that he believed that cracks in the evaporator water collection pan were causing the problem and that we needed to install a new evaporator coil. Next he installed an over-sized capacitor on the furnace blower which could be a little risky for longer term use. Finally he “checked” the Freon and took advantage of my wife by adding 5 lbs. of $128/ lb. Freon to what evidently was a very bad Freon leak without testing either the evaporator or condenser coils beforehand. On leaving he recommended that we put fan in continuous mode for a week. Total cost $830. Result: System ran for four days. Four days later the A/C unit froze up and quit. A follow up service call yielded a belated, half hearted attempt at testing for a Freon leak. I had to suggest that he look for the most obvious causes of failure like a blower motor. Yes, the blower motor had locked up. Total cost $143. Result: Dead a/c & dead furnace. If you think that this is just an isolated event, check out the September 14, 2015 Review in Angie’s List. Same story, only the Freon price was $55 lb. then.

They were super helpful, they rushed the service. They picked uop the unit at night from the manufacturer. They went out of their way. The replacement units are working well and they were installed properly. I have been trusting their services and they have been working on two of my houses for around 20 years now.

I've used them for more than 20 years now. They politely answer all of my inquiries. I am relatively confident with them that they do not make any unnecessary repairs. They are always punctual, they are very friendly, polite, and professional. they put in booties on their feet and they are very clean.

Excellent. Worked as advertised, professional work, excellent.

Very reliable and they keep up on technology and always have our best interest.

Did not hire. They were much higher (by 25%) for a lower quality unit. Was able to get a new unit installed by the company that had been around for decades. Mark up was incredible.

We were 100% satisfied with Fresh Air Heating & Cooling and would HIGHLY RECOMMEND them. Everything about the entire experience was fantastic. Short story is our heat went out on a morning when the temp was minus 6 degrees. They were able to repair the system that day and install a new one later that week. There was no high pressure sales pitch -- only excellent advice and service. We found Fresh Air Heating & Cooling on Angie's List and are now LOYAL CUSTOMERS!

Contrary to Angie's List comments, this business does not repair water heaters. They do a limited amount of installation work.

I had another company diagnose a compressor failure on my 9 year old heat pump. I decided to get a new heat pump. After calling around and getting quotes I went with Fresh Air because they sell name brand products and were very responsive and punctual unlike all other companies I got quotes from. The technician was on time and kept me involved in the install/testing process. It's rare to have a good experience from the service industry, but Fresh Air delivered with no surprises.

Great - he knew exactly what to look for and was done within 30 minutes.

Fresh Air was a pleasure to work with. They were very quick to communicate with us about our needs and sent someone out to look at our geothermal unit a few days later. He was able to walk us through what he was doing and helped explain a lot to us. He was very patient and provided a lot of education. Overall, just great to work with. We bought a maintenance package from them too.

Great! Friendly, fair price, punctual, am using them again in October for furnace tune-up.

Carrier was offering a deal, they were offering a rebate and the electric company was offering a rebate. I have worked with them before, they were here when they said and did a great installation job.

Fresh Air is extremely responsive. They have an emergency number and Stephanie is wonderful at calling back quickly, helping with problems. She sent Jeff to assist, and he arrived quickly. I decided based on the age of my unit to replace and not repair. Jeff took care of the "quick fix" to get me by until I could arrange for a new unit installation. Kevin was very helpful in giving me all the information about the units and answered all my questions. Randy came to install the new air conditioner and coil. He arrived on time and was polite and professional. He had also installed my furnace from Fresh Air in the past and did an excellent job on both installations. I would definitely recommend this company and its employees.

I was told I needed a new compressor, and may want to consider a new outside unit, as the compressor is the most expensive part. I requested pricing, which I was given over the phone in a disjointed and confusing manner. I requested the information be emailed to me, hoping to understand it better if it was in writing. I never received it. My family and I had to stay in a hotel because this happened during a heat wave. I contacted another company the next day to do the work, and still have not heard from Fresh Air, five days later.

Great! Showed up on time, respectful of our house and yard, explained what they were doing. Great service experience.

They were really good to deal with.