If you've been dreaming of a new kitchen or bath, let the experts at Ferguson Bath, Kitchen and Lighting gallery help you orchestrate your dream.
Additional DBA - Ferguson Chesterfield - Showroom, Ferguson Enterprises.
Business highlights
70 years of trusted experience
Emergency Services Offered
Services we offer
Bath, kitchen appliance & lighting sales. We also have a third party installer we use for appliance install/uninstall & haul away and also lighting installations.
Services we don't offer
We do not and nor do we have people who perform the actual labor for roughing in for plumbing, appliance or lighting. We can offer recomendations of contractors who do business with us that you can call. We only have 3rd party installers who can come hang a light or install a new appliance where an existing one was or where a contractor has already ran the appropriate supply.
Remodeling can be really overwhelming and everyone at Ferguson is so welcoming and helpful. They really went the extra mile to help us put together a master bath we really love. We would use them again and highly recommend them.
Description of Work: We made various purchases for remodeling our master bath
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Don M.
07/2015
5.0
custom cabinets
+ -1 more
Good follow up. Order correctly done and delivered
Description of Work: Excellent sales experts for bathroom and kitchen fixures
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Kurt R.
01/2015
4.0
custom cabinets, lighting, plumbing, home remodeling
+ 2 more
Basically, it went well. The person handling most of it no longer lives in St. Louis. However, he sold us all of the bathroom fixtures and monitored the plumbing as it went in so that we had enough water pressure to run the special Kohler showers. If he had not done that, the showers would not have worked correctly. He also had to return one of the bathroom sinks and replace it 3 times when it arrived chipped 3 times. He made the entire process doable. The lady who helped with the kitchen and lights was a bit frustrating (she is also no longer there). When we got frustrated with her a few times, we called the bathroom guy (who was in management) and he took care of things. The quality was extremely good and the results are beautiful. They are expensive and it took a long time to get things in. It seemed like we were always having to wait on construction for an appliance or fixture to come in, which was very frustrating since we picked everything out about 6 months ahead of time. I would use them again, but would ask more questions about how easily things chip and about how long delivery takes on appliances. Also, they always wanted to sell us the latest energy efficient appliances. That's great, but it takes forever for our ovens to heat up and for our dishwashers to run.....So in retrospect, I would have picked out different appliances.
Description of Work: We built a custom log home. They supplied kitchen appliances for two full kitchens, bathroom fixtures for 3.5 bathrooms including Kohler special feature showers and jacuzzi tubs and monitored the plumbing progress. Also provided the lighting for the inside and outside.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Louise E.
03/2014
5.0
home improvement stores
+ -1 more
They were excellent. They were very good, I really liked them. They were easy to work with. The price was about right.
Description of Work: I used Ferguson Bath, Kitchen & Lighting Gallery. They just sell things, they sell lighting, and fixtures for the bathroom, like I got a tub from them, shower heads and faucets. I bought a sink from them as well. They delivered cabinetry for the bathroom as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Devika S.
03/2014
5.0
custom cabinets, electrician, lighting
+ 1 more
Our experience with them was largely with Kathy, who did a wonderful job helping us select fixtures and then having them delivered and installed at our new home. Kathy kept track of our order and connected with us when changes or additions were required. She went over and beyond her scope of work to ensure we had our electrical taken care off as per our requirements.
Description of Work: They provided us with a lovely selection of light fixtures and had them installed at our new home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
AMY Z.
02/2014
2.0
custom cabinets
+ -1 more
Of all of the contractors who worked on our new house, Ferguson Bath, Kitchen and Lighting in Chesterfield - especially Kathy, was one of the worst. She doesn't know their inventory, was unresponsive, unhelpful at every turn and now we're waiting 3 months AFTER closing (everything should have been delivered and installed BEFORE closing) and still waiting on fixtures... They have a terrible selection, non-existent customer service and we've had nothing but problems with every light fixture, every light bulb arrived burnt out or burned out within a week and our fancy and quot;touchand quot; kitchen faucet has a mind of its own. Kathy finally told us that our showpiece lighting fixture is on back order so we still have a naked light bulb where a chandelier should be. Any supplier is better than Ferguson (we actually already replaced our kitchen drop lights from Ferguson with better fixtures from Lowes!). They should be embarrassed!
Description of Work: Ferguson supplied all of the lighting, kitchen and bathroom fixtures for our new house.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$10,000
Chris N.
02/2014
5.0
custom cabinets
+ -1 more
1st visit, new faucet: We met with Lars Johansen to pick out a new faucet for our kitchen sink. He was running a little behind schedule, but there was plenty to look at in the showroom, so we weren't bothered. He helped us pick out a Delta pull-down with the touch on/off feature. When we had that all settled, he assisted us in lighting and in ceiling fans, and even let us borrow the fan blade sample wheel for a few days. I think he spent a total of 2 hours with us. He's polite, friendly, and professional. About a month after the faucet was installed, the touch on/off feature stopped working except at the handle. We contacted Lars, who ordered and arranged for the installation of a new one at no expense or inconvenience to us. Apparently this defect exists in a few of these faucets; Lars had only seen it once before ours. The new one is working perfectly and we couldn't be happier. 2nd visit/purchase, Big Green Egg: We were so happy with the service we received from Lars, that when I decided to buy my husband a Big Green Egg for Christmas, I emailed Lars to see if they had them and what they cost. I also called our contact at Amini's. The Ferguson bid was about $200 higher, but the egg was delivered all set up (worth it--that thing is so heavy) in its rolling nest thing; for the cheaper price at Amini's we'd have had to pick it up and assemble it. Lars got one himself a while back so he recommended some of the accessories, too. The only time I've seen my husband happier than when he is cooking on the Egg was on our wedding day. Money well spent. The entire transaction and set-up of delivery took place over email, which I appreciate since I have small kids who take it as a personal challenge when I'm on the phone in their presence. So, we will continue to shop at Ferguson because the products are high-quality, and the service is excellent. Highly recommend.
Description of Work: We have used Ferguson twice in the past 3 months. The first visit was to purchase a new faucet for our kitchen sink. We were treated so well, I went back to Ferguson when I decided to get my husband a Big Green Egg for Christmas.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Robert E.
06/2013
5.0
custom cabinets
+ -1 more
We purchased several bath fixtures for our bath remodeling. I was very impressed with the options especially the Kohler tubs where we were able to purchase an Ice Grey deep tub (32x60x20) at a very reasonable price. Items purchased: - 2 light bars - 2 mirrors - 2 bath faucets, 1 tub/shower faucet, 1 shower faucet with diverter for shower and handle - 3 toilets - 1 curved shower rod - 3 exhaust fans I am most happy with the chair height toilets and the Kohler Ice Grey tub.
Description of Work: Ferguson is a wholesale kitchen and bath fixture store. We purchaseed bath fixtures.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Mary H.
06/2013
5.0
custom cabinets
+ -1 more
Loved all the lighting fixtures purchased, they all are just what I had envisioned
Description of Work: Purchased new lighting for our new built home
Everything I ordered arrived in a timely fashion. Fergusen delivered everything and there was no charge. There were no problems with anything ordered.
Description of Work: Kathy showed me faucets, lighting, bathtubs, sinks, and fans for my bathroom project. She was excelllent and the showroom had a lot of things to choose from. I purchased all of my bathroom needs except for the cabinet, and granite countertop.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
GRACE & CHARLES S.
04/2012
1.0
appliance sales
+ -1 more
They came out and delivered the appliances, on April 2, 2012. They said that the same person was to install the appliances. We ran into a problem with him. He was not professional. He did not do what we asked. He refused to remove his shoes per OUR request. We then got in to an argument. He went into our kitchen and we asked him to move some things, in the process he damaged some chairs of ours. I requested that he put boards on the counter to protect the counter when he installed the microwave he refused. He just threw them anywhere he pleased. He was very unprofessional, and didnt even wash his hands. Then he put a dirty board on my carpeting. He then said that he was leaving. HE then called his manager to complain about me. We havent heard from the company since last Monday.
Description of Work: I purchased 4 appliances from them. They never installed them. They are sitting in our garage. We are parking in the street becasue these appliances are taking up all the room. The price was a fair price with installation included. Had a PAID receipt sent to me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,051.5
Response from Ferguson Bath, Kitchen & Lighting Gallery
The customer had some demands that our installer tried to meet but the customer lost her patients with him and began to threaten him verbally. Our installer felt his safety was threatened and called me to see what to do. I called the customer and tried to discuss the issues she had with my installer with her but she got angry with me also. In the end our installer had to leave her new appliances in her garage and leave the property because she kept yelling at him. I paid the installer for his time and labor and refunded the customer in full even though we were charged. I feel that I did everything possible to provide the best service possible.
Carol S.
12/2011
5.0
countertops, lighting, custom cabinets, plumbing
+ 2 more
They were very good, patient and helpful. I am kind of particular about what I want. The contractor who remodeled my bathroom threw out the shower head I had in the old bathroom. I had planned to take it and put it in our other bathroom. There was nothing wrong with it and it was a fairly new shower head. It wasn't an expensive one and maybe cost me $12. So, it wasn't special. However, I had planned to switch it over. I mentioned that to Ferguson. The lady at Ferguson told me that she would see what they had there. She went back and pulled out a shower head which was actually a $200 shower head. So, they gave it to us. When the towel rack didn't fit, the same person turned up at our door with the towel bar. That's when we invited the lady at Ferguson to see the bathroom. They were really good. I wanted some lights and I didn't know if I wanted to go that high on the lights. She said that she would see as to what could be done on that. Then she came back and brought the lights for $30 cheaper than they were. I needed two medicine cabinets and a light above each of them. Each light was $160 and she got it down for like $118. Everything I got there was at the contractor's cost from the company that remodeled my bathroom. I think there was a sign on their shop door which said that the public was welcome. They were good and patient with the things that we had to change. I spent about $3700 for things I bought from them.
Description of Work: I went to Ferguson Bath, Kitchen and Lighting Gallery and bought a toilet, the medicine cabinets, lighting for the cabinets and a countertop in November.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,700
Response from Ferguson Bath, Kitchen & Lighting Gallery
Thank you! I really appreciated your kind comments and business. Please come back and see us!
Contact information
17895 Chesterfield Airport Rd, Chesterfield, MO 63005
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Service Categories
Cabinet Making,
Lighting,
Plumbing,
Kitchen and Bath Remodeling,
Appliance Sales and Installation,
Electrical,
Hardware & Home Improvement Stores,
Ceiling Fans,
Countertops and Backsplashes,
Water Heaters
FAQ
Ferguson Bath, Kitchen & Lighting Gallery is currently rated 4.2 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 10:00 AM - 5:00 PM
Ferguson Bath, Kitchen & Lighting Gallery accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Ferguson Bath, Kitchen & Lighting Gallery offers the following services: Bath, kitchen appliance & lighting sales. We also have a third party installer we use for appliance install/uninstall & haul away and also lighting installations.
We do not and nor do we have people who perform the actual labor for roughing in for plumbing, appliance or lighting. We can offer recomendations of contractors who do business with us that you can call. We only have 3rd party installers who can come hang a light or install a new appliance where an existing one was or where a contractor has already ran the appropriate supply.
Contact information
17895 Chesterfield Airport Rd, Chesterfield, MO 63005