We are a growing company in a great area. We are located in Chesterfield Valley just West of Long road. We are celebrating our 43rd year in business this year thanks to our highly valued customers. We accept all major credit cards, checks and cash, or for replacement equipment we do have multiple financing options available. We are licensed in St.Louis and St.Charles counties (# available upon request). We have added a warehouse location just east of 141 and Manchester Rd. (229 Old Meramec Station Rd.) Additional DBAs - Countywide Service Inc, Distinctive Appliance Repair, Hvac Ballwin.
Business highlights
49 years of trusted experience
Emergency Services Offered
Services we offer
Repair and replacement of heating & cooling products, including humidifiers, air cleaners, uvc induct lighting/sanitizers, whole home DE-humidifiers, indoor air quality devices, all major appliances, built-in type products, refrigerators, dishwashers, ranges, ovens, washers dryers & water heaters.
Services we don't offer
Major plumbing, Major Electrical, Mobile Home HVAC. SORRY WE NO LONGER OFFER DUCT CLEANING!!
The Problem was fixed for a couple weeks. Then failed again 2 weeks later. When I called them again, I was told I would have to pay for another service call, because no parts were replaced. Rotten customer service.
Description of Work: Dryer was drying clothes. Repaired pully.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$132
Jonathan P.
05/2020
3.0
heating & air conditioning/hvac, water heater repair
+ 0 more
Our 75 gallon water heater broke in January, and we were in a pinch. Chesterfield had serviced the water heater for a prior owner, and their sticker was on the unit, so we called them thinking their familiarity with the house might be helpful. We called 3 other companies, and Chesterfield was the only one that could get to us within 24 hours. They sent their master plumber, so we felt like we were in good hands. We had a tricky situation admittedly. We had a short 75 gallon gas water heater in a utility closet, and a prior owner installed dryer vent pipe to the flue which is unsafe. Chesterfield identified this and many problems that made the project challenging, but they did not present to us one viable solution. I did. A person who knew nothing about water heaters (me) figured out the solution using Google, not the plumbing company. The solution was a 50 gallon power vent water heater with new PVC vent pipe to the exterior.....not sure why their master plumber couldn't have just told me that. Despite my annoyance with that, we hired Chesterfield anyways because we were desperate for hot water asap. They did a good job with the installation which cost $3,300 all in (plus the $185 initial assessment fee). Maybe a touch steep? During the installation they assessed our HVACs, and they rightly identified one 25+ year old unit that's near the end of its life. They quoted me $7,200 for a basic 2 ton unit (the smallest size) and gave me "better" options at 9k, 13k, and 14k. I asked how they justified that pricing, and they never responded. We live in a nice neighborhood, so I suspected they were trying to charge us for our zip code. We've now had 3 bids on replacing this HVAC unit and all are were consistently $3,000 to $5,000 cheaper than Chesterfield for comparable products and brands. If you're considering hiring this company, do yourself a favor and get bids from other companies too. Chesterfield may do a good installation, but it may cost you more time, effort, and money than you bargained for, and they might try to price gouge you.
Description of Work: Replace water heater, new PVC vent pipe, and new vent to exterior
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0
$3,500
Laurie G.
09/2018
1.0
heating & air conditioning/hvac
+ -1 more
Chesterfield service has no administration abilities. They forgot to send people out for our summer and fall maintenances. When the techs did come out, they don't finish the jobs. Twice in a row, They say they will order the parts and return to finish the repair but they just didn't show up time and again. I had to call repeatedly to schedule follow up appointments. last time, they came out, they literately left our heater off. They charged us for the part and labor required to complete the job, promised to return and just disappeared. Avoid this expensive unreliable vendor.
Description of Work: We have been on Chesterfield Service's annual maintenance contract for 2 years.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$600
Steve P.
01/2018
5.0
heating & air conditioning/hvac
+ -1 more
It went pretty well. I was impressed with the responsiveness of the tech. HE came out within about 10 hours after i called them because they have 24/7 service which is awesome. I called them about 10pm. HE was able to resolve the issue the same day he came out. The only part I didn't like about it all was the price. I was charged a diagnostics fee + cost to repair the circuit board for the furnace. Typical costs I've found from others are about $200 less than what I was charged.
Description of Work: My furnace stopped working and I needed a technician to fix my furnace.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$851
Robert L.
07/2017
5.0
heating & air conditioning/hvac
+ -1 more
We have used them for years. I have been using them so long, I don't have anything to compare the price to. I would use them again.
Description of Work: Semi Annual Maintenance - covered under service contract
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gail M.
06/2017
5.0
appliance repair, heating & air conditioning/hvac
+ 0 more
All went very well even though the repairman had never seen the alarm either. The repairman felt that we were not getting enough water. They had to order a new water valve. The repairman returned with the new water valve and installed. No change in water supply level. We then found that the water supply hose was blocked. He replaced the water hose and the dishwasher worked great. It was late in the day and the repairman and he had another call to make but he stayed until he found the problem and corrected. I definitely use Chesterfield Service again.
Description of Work: Our Bosch Dishwasher was giving an alarm that we could not clear.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
John G.
04/2017
5.0
appliance repair
+ -1 more
Chesterfield Service did a great job and everyone we interacted with was very polite and knowledgeable. The service office ensured we were informed of the service date and timeframe and even followed up on the day of service to let us know the technician would be arriving at the end of the timeframe due to a delay on another call. The technician did a great job and quickly identified the issue. The repairs were made and he was on his way. We were not charged for the service because it was covered under the Manufacturers Warranty.
Description of Work: Warranty service call for new Electrolux Range. Shortly after our new Range was delivered and the delivery crew departed, we found the stovetop was reporting error codes. We called Electrolux Customer Service and they set the appointment with Chesterfield Service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Charles C.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
They do work for me twice a year. They're excellent. I've used them for 30 years. I've been with them from the start. They're excellent people. They just do excellent work. They're highly reliable and they have very professional technicians.
Description of Work: I used them for heating and air conditioning service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen C.
01/2017
5.0
appliance repair
+ -1 more
Jarod was our service technician. Arrived promptly. Even though I had the same issue last year and the relay switch was replaced (after a lot of issues), Jarod checked the entire oven for any other issues. Even pulled it out. I was impressed and he seemed like he knew what he was doing. Again it was the relay switch. Not fixed yet but part had to be ordered. I am confident it will be repaired correctly this time and won't need it done next year.
Description of Work: During the holidays my oven would not heat. I have a Viking and it's been difficult finding a company that knows how to evaluate the problem. We found this company on the Viking website and Angie's List.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89.95
Terri H.
10/2016
4.0
heating & air conditioning/hvac
+ -1 more
They're mediocre. We've used them for 27 years.
Description of Work: We use a company called Chesterfield Service. We bought new units from them. We have a service contract with them.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Larry B.
06/2016
1.0
appliance repair
+ -1 more
the initial visit went fine and the tech was professional and timely. Unfortunately things went downhill from there. We were quoted a flat price of $239 to repair the microwave and replace parts. We reconfirmed the pricing included all parts and labor even though only the magnetron was still under warranty. Tech confirmed included everything wont cost more. 1 week later having heard nothing from Chesterfield, my wife contacted them and was told parts have not yet come in. almost 2 weeks since the initial visit we then received a call to see if we still wanted service since the price jumped to just under $400. the issue was the parts cost for parts not under warranty. i explained to the rep that we were quoted a price and that at that time everyone was aware that only the magnetron was covered under the mfg warranty. Regardless, Chesterfield, would not stand by their quote. They did return the parts with no problem. I am now out a ridiculous $89 service charge. As a side note, Sears was only going to charge $275 flat rate for all parts and labor which is why we had chosen Chesterfield for being a little cheaper. At the end of the day, probably was an honest mistake but bottom line, Chesterfield should have honored their quote or at least waived their 89 fee or something to try and resolve this in a professional manner.
Description of Work: Requested warranty service on an electrolux microwave
Rating Category
Rating out of 5
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
Response from Chesterfield Service
I am very sorry you had this experience, I only wish WE would have been contacted before you placed such a harsh review. I discussed with our dispatch team and parts department and no one recalled a request for you to have a service charge refunded. I would love the chance to make this right by you so you could amend this review.
Douglas H.
06/2016
5.0
heating & air conditioning/hvac
+ -1 more
Very nice job all around. Install crew showed up on time and did a lot of work in a few hours. New system was installed very well. New compressor was installed on a new pad with a new retaining wall and stone added to keep it in place. Air cleaner and whole house humidifier was installed (or re-installed as needed). New thermostat was installed and programmed. Whole job was done and they left no dirty hand prints on anything. John (sales person) was very prompt and the agreement was completed in one day. Chesterfield Service had the best price (almost $750.00 less than others) and did not hold me hostage even though our unit was 100% dead and it was very hot outside. From start to finish the job was only open for one week, and most of that time was due to us being out of town. GREAT job guys. We will use you again without any question.
Description of Work: Replaced complete AC system, replaced fan motor in furnace, added AirScrubber air cleaner in main unit, upgraded thermostat with new Aprilaire 8620W Programmable Touch Screen Thermostat unit to manage new 2 stage system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Robert K.
11/2015
5.0
appliance repair
+ -1 more
The water dispenser in my refrigerator wouldn't stop dispensing after I used it so I had to take out the water filter to get it to stop. I called Chesterfield Service and they came out the next day and determined it was a bad water valve that was the problem so the part was ordered - it came in the next day - and the repair was completed. Repairman was very professional.
Description of Work: Fixed water leak in the refrigerator
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$325
Madalyn Holly W.
08/2015
4.0
heating & air conditioning/hvac, water heater repair
+ 0 more
They came in June to check a few things. My light that kills mold had went out and they came and fixed the UV light that went out.
Description of Work: Heating & A/C. Water Heaters. They service my heating and air conditioning. they come out every spring and fall to assess the machinery.
Rating Category
Rating out of 5
quality
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dianne A.
02/2014
3.0
air duct cleaning, heating & air conditioning/hvac
+ 0 more
Did fine job on requested service but seemed more interested in selling me more items. When they discussed replacing the upstairs thermostat, I requested several times for them to tell me the cheapest one. After the 3rd time he finally told me which one would be $3xx. I still had no idea what the others cost. Also they wanted to install a UV light for $1600 bc of mold. I declined. Later when I did research I discovered that there wasn't any proof that the UV light reduced mold growth. I spoke with another ac and furnace company and he felt that it was unnecessary also. We have since cleaned out the mold with bleach and also reduced the humidity in the basement and have not had any more problems. I will not use them again. I had used them in my old house and I never had a problem with them. However, I felt like they were trying to upcharge me on additional items in my new home. Very disappointed and frustrated.
Description of Work: Cleaned furnace and replaced air filter
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
punctuality
5.0
$310
Response from Chesterfield Service
[Member name removed], I am very sorry to hear you had a bad experience with our company. We train diligently on educating our clients about their systems and what areas we see need improvements. We have been working closely with our suppliers and manufacturers to keep prices in line. We know, we are not nor will ever be the cheapest option for in home service. However we do find many clients over the years find we are the best "value". As far as the mold issue here is an excerpt from an EPA.GOV iaq article "UVGI cleaners in a surface disinfection application are installed in air-handling units to prevent or limit the growth of vegetative bacteria and molds on moist surfaces in the HVAC system.34, 39, 40, 43 One study reported a 99-percent reduction in microbial contaminants growing on exposed HVAC surfaces, but a reduction in airborne bacteria of only 25 to 30 percent.44 One reason that the surface disinfection application provides only a slightly noticeable reduction in airborne microbial concentrations may be that microorganisms in the airstream are exposed to the UV light for a shorter time. Conversely, microorganisms growing on exposed HVAC surfaces are given prolonged direct UVGI exposure. Another study found that UV lamps yielded somewhat lower levels of mold in the fiberglass insulation lining the air-handling unit.40 Prolonged direct UVGI exposure can destroy vegetative microbial growth—but not most spores—on the surfaces of forced-ventilation units, filters, cooling coils, or drain pans. Killing molds and bacteria while they are still in the susceptible vegetative state reduces the formation of additional spores" I believe almost any position, or "fact" can be proven or disproven by information on the internet. What I do know as "fact" is that systems where UVC lighting is used to reduce biological growth, in our experience works. We often find that our clients prefer to know what is avialable and we make recommendations based on issues that we find with their systems. We would rather err on the side of too much information than run the risk of having a client find out they had an issue, (we knew about, and knew how to make it better) and didn't offer solutions or options. Finally we offer 100% satisfaction guarantee. I would have welcomed a discussion about your experience at that time rather than having someone unhappy with us for months. Our Satisfaction Guarantee stands I would still enjoy the opportunity to make this right by you. Thank you, Travis Seeger Owner Chesterfield Service 636-532-5841
Joey J.
02/2014
5.0
water heater repair
+ -1 more
Went over all the options clearly and professionally. Installation took 3 days of labor plus an extra day for cleanup and went without and complications. Everything appears to be functioning well.
Description of Work: replaced 4 gas furnaces in large home with new furnaces, humidifiers, and air cleaners
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,600
Response from Chesterfield Service
Thank you very much for the review! We know we are not the "cheap guys" in town and frankly do not aspire to be, however, the quality of installation, customer service, and service after the sale, are why we may be more costly initially. But the long term value in dealing with a contractor that has a 100% satisfaction guarantee, and is willing to back it up, is "pricless".... Thank you agian for your business we greatly value the continued relationship!!!
Darryl T.
11/2013
4.0
appliance repair
+ -1 more
It turned out fine. It was all done under warranty work and they were willing to talk to the warranty company and make sure that everything was handled fine. It turned out good. There was no cost to me. They came out fairly promptly They completed all the work under the warranty. The guy was very nice. Generally it was a good experience. They worked with me to make sure the product was under warranty. They did the fix but I'm not sure if the dishwasher isn't the problem. They came out fairly quickly.
Description of Work: I used Chesterfield Service to fix my dishwasher.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Response from Chesterfield Service
Thank you for "rating" us we greatly appreciate all feedback from our clients!!! We do our very best to be responsive and work within the guidelines of manufacturers warranties and or home warranties to be as cost effective as possible.
Donna S.
10/2013
5.0
appliance repair
+ -1 more
The technician, Nick, arrived early and went straight to work. My laundry room is very small but he managed to maneuver the heavy washer so he could unlatched the door which is difficult because of the drain pan. Water had to be pumped out with a wet/dry vac (along with a small sock which was not in a mesh bag and had gotten pulled into the pump/drain system). Once the water and sock were removed, he ran the machine through it's spin cycle, emptied the vac, cleaned up the area, and made sure everything was working as it should. He was very courteous and explained what way going on. I would most assuredly use this company again. I hope all the technicians are as nice as Nick.
Description of Work: My Bosch washer stopped mid-cycle and no matter what I tried (unplugged, tried various other settings, etc.) it would not pump out the water, spin the clothes, or release my clothes which were being held hostage by the machine because the door wouldn't open! Tried two other companies -- one couldn't come for 4 days, the other wouldn't service Bosch products. Went to Angie's List again and Bosch's website and very FORTUNATELY wound up finding Chesterfield Service. I felt their prices were very reasonable for the work performed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Chesterfield Service
Thanks you for the kind review, I will share your sentiment with our staff. We greatly appreciate when people take a moment to share how we did a "good" job for them!!! Thank you, Travis
FRANK H.
08/2012
5.0
appliance repair
+ -1 more
We have used them several times for repairs. They are able to find the parts whenever they are needed for a refrigerator that was made in 1990. They are prompt and knowledgeable of what needs to be done. The service always seems to come out okay.
Description of Work: They repaired our sub-zero refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Penelope J W.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
They were very good and I have no complaints with the service.. They have great customer service. They were very prompt and very courteous.
Description of Work: They did a lot of work for me. They installed my furnace and re built my humidifier.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Chesterfield Service
Thank you very much for the kind words, we greatly appreciate your business and look forward to a long term business relationship! If you ever need anything please don't hesitate to call, Thank you again for the business!!!
Timothy H.
07/2012
5.0
heating & air conditioning/hvac, water heater repair
+ 0 more
It has been a couple of years since we have used their services. They are prompt, professional, and the service has been good.
Description of Work: They have installed our furnace, water heater, and ac unit. They have also come to service those units when needed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Chesterfield Service
Thank you very much for the business! and also thank you, for taking the time to rate us your feed back is greatly appreciated!!!
JoAnn S.
07/2012
5.0
heating & air conditioning/hvac, water heater repair
+ 0 more
We have used their services for many years and we have been very pleased with the service. We have never had any complaints or had to have them return to fix any of their work.
Description of Work: We have a annual contract with them. In the spring they service our ac unit and in the fall they service our furnace. If we need any extra work such as our hot water heater, they are very prompt in responding to our request.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Chesterfield Service
Member, Thanks for the continued business and your trust in our company, we strive to offer top notch service, if we ever miss the mark please don't hesitate to call me! Thanks, Travis 636-532-5841
Charles C.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
We like their service very much. We have been using their service for at least twenty five years. It's a family owned business. They are very quick, efficient, and perform good work. They call ahead and very consistent with their appointments. They have always responded to our requests including emergencies. Their prices are also comparable to others in the area.
Description of Work: They installed our furnace and ac unit over the years. They have also installed a humidifier. They come to service our heating and ac unit every six months.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Chesterfield Service
Thank you very much for your previous and future business, we have always enjoyed you as clients and look forward to seeing you in the fall! Thank you for the great review and all the years of business!! Travis
Holly H.
07/2012
3.0
appliance repair, heating & air conditioning/hvac
+ 0 more
They did a good job. However, they are not inexpensive. When they came to service the dishwasher in the past I asked them to check my washing machine too. They told me they would have to charge for another service call even though they were at my home at the time. He did not spend that much time with the dishwasher and I really felt they were gouging me. I am not sure I would use their services again but the quality of the work is good.
Description of Work: We purchased a service plan for our ac unit and furnace. They also came to repair our dishwasher to clear out some gunk.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0
Response from Chesterfield Service
Sorry to hear that you felt that way, its true we are not an inexpensive service organization. We have found that cheap service and high quality service cannot coexist in the same company. We do strive to be a very high quality service provider and that does come with a price. To maybe help explain the reason for this additional cost is that when we diagnose additional products in a home, we then have additional "exposure" as well as additional paperwork to process and gennerally a little more time. This second appliance service call is usually at a greatly reduced cost that basically takes out the travel time. So while I apologize that you felt our price was too high, I find this much easier than having to apologize for poor quality service. I hope if you are in need of our service in the future you may give us another opportunity for your business. Thank you for spending the time to rate us on Angies List we greatly value your feedback, Travis Seeger
Helen R.
04/2012
5.0
heating & air conditioning/hvac
+ -1 more
Their scheduling is really good; they are almost immediate. I will continue to use them.
Description of Work: I used Chesterfield Heating And Cooling.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Appliance Repair,
Water Heaters,
Air Duct Cleaning,
Appliance Repair - Small,
Home Automation
FAQ
Chesterfield Service is currently rated 4.3 overall out of 5.
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: 8:00 AM - 12:00 PM
Chesterfield Service accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, Chesterfield Service does not offer free project estimates.
Yes, Chesterfield Service offers eco-friendly accreditations.
Yes, Chesterfield Service offers a 5% senior discount.
Yes, Chesterfield Service offers emergency services.
No, Chesterfield Service does not offer warranties.
Chesterfield Service offers the following services: Repair and replacement of heating & cooling products, including humidifiers, air cleaners, uvc induct lighting/sanitizers, whole home DE-humidifiers, indoor air quality devices, all major appliances, built-in type products, refrigerators, dishwashers, ranges, ovens, washers dryers & water heaters.
Major plumbing, Major Electrical, Mobile Home HVAC. SORRY WE NO LONGER OFFER DUCT CLEANING!!
Contact information
245 Chesterfield Industrial Blvd, Chesterfield, MO 63005