Chesterfield Fence & Deck Company

Everything went smoothly.

Never sent the quote

WE REALLY LOVED OUR SALES REP. DEE, WHO WE MET AT THE HOME SHOW. THEY DID A NICE JOB. THE INSTALLERS WERE ON TIME AND POLITE.

AFTER A GLITCH LAST SPRING ABOUT GETTING A CALL-BACK, WE COULDN'T HAVE RECEIVED BETTER ATTENTION. DAN PETERSON WAS WONDERFUL TO DEAL WITH, AND ALL THE STAFF WHO FOLLOWED-UP WITH US, EVEN AFTER THE FENCE WAS INSTALLED, HAVE BEEN GREAT. REAL PROFESSIONALS!

REP WAS FAIRLY PROMPT. INFO WAS THOROUGH, PRESENTATION PROFESSIONAL. NO PRESSURE. LOTS OF PHOTOS, REFERENCES. DIDN'T HIRE BECAUSE OF LAST-MINUTE MATERIAL ISSUE AND CHANGE TO UNACCEPTABLE CHOICE. COMPANY WAS ACTING IN GOOD FAITH, JUST DIDN'T LIKE THE CHOICES OFFERED THE COMPANY I DID CHOOSE PROVIDED A PROFESSIONAL SKETCH OF MY NEW DECK, WHICH WAS ALSO A FACTOR IN MY DECISION. A PROJECT THIS EXPENSIVE ($10,000+) SHOULD BE ACCOMPANIED BY DRAWINGS AND DETAILS. I FELT LIKE CHESTERFIELD'S ''PLANS'' WERE TOO VAGUE, BUT MAYBE THAT'S BECAUSE WE HAD NOT PROGRESSED IN THE PROJECT.

A SALES REP RETURNED MY CALL FOR ESTIMATE REQUEST, WE SET TIME FOR THEM TO COME VIEW MY PROPERTY AND THEN THEY NEVER SHOWED UP OR CALLED TO EXPLAIN.

THE PERSON WHO ANSWERED MY PHONE INQUIRY WAS VERY POLITE.

THE FINAL INSTALLED PRODUCT LOOKS OUTSTANDING. THEY DID AN EXCELLENT JOB. TWO PROBLEMS AROUSE DURING THE INSTALLATION. BEFORE THEY CONTINUED WITH THE PROJECT, THEY CHECKED WITH ME AND I WAS ABLE TO SOLVE THE SITUATION. OUTSTANDING, VERY SATISFIED.

THEY WERE SUPPOSED TO HAVE IT INSTALLED IN 30 DAYS. NO ONE EVER CALLED TO SAY IT WOULD BE LATE. AFTER 60 DAYS I CALLED THEM AND THEY SAID THEY HAD MATERIAL PROBLEMS AND WOULD BE DOING IT THE FOLLOWING WEEK. WHEN THE FOLLOWING WEEK ARRIVED, THEY DID CALL ME AND SAY IT WOULD BE ANOTHER WEEK. WHEN THE DAY THEY HAD AGREED TO INSTALL THE POSTS AND FENCE ARRIVED THEY WERE A NO SHOW. I CALLED AND THEY SAID THAT THE PLANNER I HAD SPOKEN TO WAS ON VACATION AND LEE TOLD ME HE WAS NOT AWARE OF WHAT HE HAD PROMISED. LEE DID SAY HE WOULD GET IT TAKEN CARE OF THE NEXT DAY AND HIS CREW DID ARRIVE. THE CREW THEN PROCEEDED TO BREAK MY CONCRETE BY PUTTING SCREWS INTO IT AND THEN TRYING TO BEND THE POST STRAIGHT. THEY SAID THEY WILL COME BACK AND PATCH IT BUT CONCRETE PATCHES ON A CORNER DON'T USUALLY HOLD UP EXTREMELY WELL. (I DO WANT TO MENTION THE CONCRETE IS OLDER PROBABLY 15 YEARS BUT IT WAS FINE FROM THE DRILLING - IT WAS ONLY WHEN THEY TRIED TO BEND THE POST STRAIGHT THAT IT BROKE.

WE CALLED FOR AN ESTIMATE, HAD THE ESTIMATOR ARRIVE WITHIN A FEW DAYS. HE WAS VERY FRIENDLY AND KNOWLEDEABLE. HE GAVE US A BID AND THEN OFFERED US THE 20% DISCOUNT SPECIAL THAT WE DIDN'T KNOW ABOUT OR ASK FOR. WE SCHEDULED THE JOB FOR 2 WEEKS IN THE FUTURE, THEY CAME ON TIME AND FINISHED IN LESS THAN A DAY. THE CREW CLEANED UP THE SITE WHEN THEY WERE DONE. INSTALLATION WAS ALMOST PERFECT, THOUGH THERE WERE SOME LARGE GAPS BETWEEN THE GATE AND GATE POSTS. WE CALLED THEM TO COME RECTIFY THIS, WHICH THEY DID WITHIN A WEEK. OVERALL, QUITE SATISFIED WITH THIS COMPANY.

ABSOLUTELY FANTASTIC CUSTOMER SERVICE AND THE FENCE IS BEAUTIFUL. BEN, THE SALES PERSON, WAS INCREDIBLY FRIENDLY AND PATIENT. HE CAME TO OUR HOUSE SEVERAL TIMES TO RECONFIGURE THE FENCE AS MY HUSBAND AND I DECIDED EXACTLY WHERE WE WANTED. AND WERE ALLOWED BY THE NEIGHBORHOOD TO PUT IT. THEN, WHEN THE FENCE WAS BEING INSTALLED, THE GUYS ACCIDENTALLY CUT AN OLD TELECOMM LINE THAT WASN'T MARKED. THEY CALLED ME IMMEDIATELY AND THEN CALLED SBC AND OTHERS TO ENSURE EVERYTHING WAS OKAY. THE YARD WAS IMMACULATE WHEN THE GUYS LEFT AND THEY WERE VERY FAST. WE HAVE A LARGE BACKYARD AND IT ONLY TOOK THEM ABOUT FOUR HOURS TO FINISH. WE'VE RECEIVED NON-STOP COMPLIMENTS FROM THE NEIGHBORS ON THE NEW FENCE.

ASKED FOR AN ESTIMATE TO REPLACE THE CURRENT BACKYARD FENCE DURING THE BUSY SPRING SEASON. TOOK A FEW DAYS TO CONNECT, BUT VERY PROFESSIONAL IN PROVIDING THE INFORMATION AND ESTIMATE.

THEY WERE VERY RESPONSIVE ABOUT ANSWERING MY REQUEST FOR A QUOTE. THE PERSON WHO CAME OUT WAS ON TIME AND COURTEOUS. I WENT WITH A DIFFERENT COMPANY, BECAUSE I JUST HAD A BETTER FEELING ABOUT THAT COMPANY. IF I HAD DECIDED TO PUT IN VINYL FENCING I MIGHT HAVE GONE WITH THIS COMPANY.

THEY WERE PROFESSIONAL AND DID A VERY GOOD JOB FOR US. QUALITY PRODUCT. THEIR CREW WAS VERY HARD WORKING. IT TURNED OUT THAT THE COST FOR THE PROJECT WAS LESS THAN THE BID SO THE FINISHED, INVOICED PRICE WAS LESS THAN THE ORIGINAL QUOTE. WE WERE THRILLED WITH THIS HONESTY.

THE COMPANY REP WAS PROFESSIONAL AND PLEASANT TO WORK WITH. THE COST WAS SIMILAR TO OTHERS, BUT THE RESPONSIVENESS AND FOCUS ON SERVICE MADE THE DIFFERENCE.

HE WAS ON TIME, PROFESSIONAL AND NOT PUSHY.

ROB WEAVER, OUR SALESPERSON, WAS VERY ACCOMMODATING IN DEALING WITH CHANGES REQUIRED BY OUR HOMEOWNERS ASSOCIATION. HE MADE THREE TRIPS TO THE HOUSE, EACH TIME MEASURING AND ESTIMATING COSTS. OUR INSTALLATION CREW DID FIRST RATE WORK DRAWING THE FENCE DOWN A STEEP HILLSIDE WITHOUT STAIR STEPPING. THEY CLEANED UP THOROUGHLY, EVEN CARTED AWAY THE DIRT FROM THE POST HOLES! WE TOOK A QUOTATION FROM ANOTHER FENCE COMPANY KNOWN FOR BEING BUDGET PRICED, BUT THEIR ESTIMATE REQUIRED FIVE DAYS TO PREPARE (CHESTERFIELD WAS IMMEDIATE), AND WAS $1500 MORE EXPENSIVE!

THEY WERE CHOSEN TO DO THE FENCE BASED ON THEIR BID AND SEEING OTHER EXAMPLES OF THEIR WORK. THEY WERE ABLE TO COMPLETE THE JOB IN ABOUT 8 HOURS AND DID OUTSTANDING WORK. THEY CLEANED EVERYTHING UP AND THE FINAL PRODUCT IS FLAWLESS. THEY TOOK THE TIME TO MAKE SURE THEY WERE DOING IT RIGHT.

FENCE WAS INSTALLED QUICKLY AND PROFESSIONALLY. GOOD ADVICE FROM SALES REPRESENTATIVE. WE RECEIVED EXACTLY WHAT WE ASKED FOR.

WORK WAS COMPLETED PROMPTLY AND EXACTLY TO SPECIFICATIONS. THEY CLEANED UP EVERYTHING AND BY THE TIME WE GOT HOME, WE WOULD NEVER HAVE KNOWN THEY WERE THERE BUT FOR THE FENCE! ALSO HAD A GREAT PRICE COMPARED TO HOME IMPROVEMENT STORES.

THE SALESPERSON WAS PROFESSIONAL, BUT THE WORKMEN WHO INSTALLED THE DECK WERE NOT PROFESSIONAL.

THEY WERE VERY NICE AND PROFESSIONAL. IT WAS A GOOD EXPERIENCE.

MANAGEMENT WAS NOT HELPFUL REGARDING QUESTIONS WHEN THE FENCE WAS INSTALLED.

THEY DID A GOOD JOB I GUESS. WELL, IT ONLY TOOK THEM A DAY SO THEY WERE FAST. THEY CLEANED UP ALL THEIR MESS. BESIDES HAVING THE FENCE UP, YOU WOULDN'T HAVE KNOWN THEY WERE HERE.

THEY HAD THE CUSTOMER IN MIND, THEY TOLD ME WHAT THEY WOULD DO, I DIDN'T HAVE TO DO MUCH, BUT GET THE PERMIT. THEY WERE ON TIME, THEY DID WHAT THEY HAD TO DO, AND THAT WAS THAT. AND I'D RECOMMEND THEM TO ANYONE.