Berry Door & Window

I went with Berry Doors thinking that they were a quality company and especially since they didn't sub out. Spent almost $15,000. I was expecting custom doors and quality workmanship. . Not-so-much. I would never, ever, ever recommend Berry Doors and I'm sorry that I ever went with them. They cut through my ceramic kitchen tile without notifying me. I had them out 2 separate times to tell me "exactly" what they would need to do, the cost estimate and details. Nothing, nada about that. Then on the day of installation I "overheard" one worker saying to another that they had to "cut through" the tile and cut part of it off!!! At that point it was too late - mid installation. Even then I had to ask them "What the ****"???? Then after they wanted me to sign their statement of work and cutting through my ceramic kitchen tile was in large print highlighted in yellow, like they had notified me before. I was like NO WAY am I going to sign that. IF they had told me this when the should have, I wouldn't have gone with them. I would have gotten someone else. IF it HAD to be done, I would have hired a tile guy to do it right. Seriously ****** off at the entire experience and all they do is blame the customer. Horrible. H-O-R-R-I-B-L-E.

After quite a while of trying to get in touch with someone that could help me, we came to a favorable resolution that worked for both parties.

Actually a (-)minus rating would be more accurate for the company. I paid 8k for a Barn door and still Not finished (5month later! ) Workman ship is unprofessional, response of my calls zero (off course I’m in idiot because I paid 8k according to contract terms to Berry Doors & windows, I did my part per contact..., Berry doors and windows NOT!). My advice do not use this company, it’s a money trap if you still like to use them make sure you holding enough money back for the smallest complain. I learned my lesson. Thomas Mueller

The project was more expensive than expected, however, the quality was top notch. It took several weeks longer than predicted. All in all, we were extremely satisfied with the people and the product.

terrible product, service and warranty! very difficult after the sale!!!! it took two years and many conversations to address the factory flaws and then when we had a problem we had to pay for additional service to Berry Door as other contractors would not get involved very sloppy diffuicult to deal with the owner

We were a bit shocked with how much the door cost, but did shop around and got similar prices from other providers. Most importantly, the service was great and the quality of the door and its installation so far seem superb. We got exactly what we wanted.

Beautiful! Tech was very skilled and everything was perfect.

Great! So glad we went with Berry for our windows. They were just a bit more than other 'similar' windows . Well worth a small premium...you get what you pay for! One thing that's easy to forget is the 'finish work', these people are meticulous. The exterior was wrapped on all sides and all caulk work looked fantastic...attention to detail tells me a lot about the whole job. Installers were professional, very careful removing old windows and bringing in new ones. Obvious they they are pros. Clean up was very good. Sales rep was great, not high pressure. The windows are very well made and look great. Did my research, the windows are highly rated in the industry. Highly recommended.

The repairman was outstanding. He was extremely knowledgeable, and meticulous in his assessment and work. Since he was already there he looked and adjusted both doors and explained thoroughly what he was examining and tweaking to make them both work efficiently. These doors were installed in 2004 and this is first time we have had service. I purchased these doors, and openers from them. They weren't the cheapest, but obviously the sold me quality. I am very pleased with my service and it validates my decision about using Berry Door.

Great! We highly recommend this company!

The fact that they do not subcontract out work is a big selling point for me. The same workers installed my windows and the doors I have put in. They clean up and keep me in the loop with my orders. They take the time to explain what they are doing and why. They point out problems as they run into them and give honest recommendations of how to fix them. Maybe I could have bought cheaper windows from a big box store, but I think the price was fair for the service I have come to know from this company. They are honest, competitive, sell Made in the USA products (my windows were made in OH) and provide up front costs with no hidden agenda. Jerry (salesman) has sold me 2 front doors, 24 windows and a garage door over the 13 years I have lived in St. Louis. I just can't imagine going anyplace else as the workman ship and quality will be hard to match.

Within minutes of posting my review. One of the new garage doors stopped working properly. It wouldn't close. I called Berry Door to report the problem. The first question I was asked was if I bought garage door openers with the new garage doors. We did not, since our existing ones were relatively new and in good service. The person who answered the phone said that I'd have to wait a day for them to come out. He then started stating rates for a service call and the cost of new garage door openers. I told him that it seemed odd that the problem happened less than 24 hours after the new garage doors were installed. He maintained his position that we would be charged for a service call, if the problem was not related to the recent installation. I then called Jerry and told him about the issue. He was at my house within 20 minutes. He resolved the issue with the garage door and said that the issue was related to the installation. Jerry was wonderful! Considering the treatment that I received from employee at the office/show room I won't use Berry Door in the future.

Very Professional. Jerry provided the estimate and explained the type of door I ordered. On 7/9, Kyle the installer, arrived on time. He was very neat and cleaned up after the job. He did a very nice job on the installation. He explained the operation of the door, the locks and closer devices. We are very happy with the door!

I wish we had done this years ago. Very best product and amazing service!

We chose Barry over another because the window was better ( although a.bit more expensive) The four installers showed up on time on the date I chose. They went to work on the jobs immediately, each man to his own job. I had the furniture out of the way inside and the shrubs outside as the contract said. They not only installed the windows but covered the entire window frame to the house frame (vinyl & brick) with aluminum be-fabricated by one of the men. The finished product was first rate. They finished all of the windows except for three unusually difficult, left for the following day. They took a half hour for lunch and no breaks ,although justly deserved. . They actually did almost all of the molding and the caulking the following day. Two of the older men (30's and 40's) did the molding and caulking, One of them was a caulk perfectionist, which I appreciated. One slight error on their part, was a window that should have been ordered tempered, had not been. Had to be tempered, obviously, but had been overlooked. The others had to be tempered and were(i.e. over the tub). The salesman, who was extremely nice and professional all the way through, called a couple of days later and had it re-ordered. When it came in, would be installed. I was looking for disappointment some people had experienced, but had nothing but satisfaction and appreciation. They cleaning up after themselves, picked up after themselves, and left behind a class A job.

Bernie was very professional and arrived early for our appointment. The materials were very well organized, well explained and I appreciated that time that Bernie spent with me reviewing my options. He was easy to schedule with and prompt in providing a quote via email. Unfortunately the quote and product are too high end for my budget, however I will keep them in mind if I upgrade houses in the future. I would have liked to use their service because they were so easy to work with and professional. My house is older and everything must be done as custom work which increases the prices dramatically. Thank you for your help Berry Door and Window, I will keep your services in mind for the future.

sales person was very friendly and prompt. no pricing on any of the items you pick out for installing a door (and there are a lot of items), so even though we wanted to go simple, we had no idea if what we were selecting was on the expensive side. Got the estimate days later and no real detailed break down of all of the items, just a $3000 estimate for a very simple door. maybe shooting in the dark is the norm for these kind of purchases, but we weren't comfortable buying like that.

I contacted Berry Door in June of 2013 to install three pre-hung interior doors. Signed the contract on June 20th, at which time the sales associate told me they were very busy and to expect about a six week wait time. Six weeks came and went and never heard from anyone. I called the office and inquired about the install date, and they related that there would be another delay due to some ordering issues with the manufacturer, and said it would be about another six weeks! Another six weeks passed and they scheduled the install. A couple of guys show up with the doors and the trim is wrong. They gave me the option of installing the doors with the wrong trim that morning, and then coming back later to replace the trim with the correct style---or waiting another 4 - 6 weeks to have them installed with the correct trim. I opted for the later. Finally, in late October the doors were installed. The guys doing the install were very professional, worked quickly, and cleaned up their work area. I was satisfied with the quality of the doors and the install. However, these are your basic, 6-panel hollow-core doors that you find in nearly all new construction so you should expect a quality job, especially when the cost is nearly $1,200. I am giving Berry Door a "D" for Responsiveness because at no time were they pro-active in handling the delays. I had to call them every time they missed a dead-line to inquire about my order. I am giving them an "F" for Punctuality for the extended delays. It should not take 16 weeks to install 3 basic interior doors. I would also like to note that this was the second time I used Berry Door. I purchased an exterior door from them in 2011, which after about a year the latch no longer worked and the door does not catch. That door cost $1,661.

Went very well. They did a awesome job the door looks great. The service person that came out was very patient with me he pointed out the negative and positives of the types of doors I would want to install.

I have made the purchase as the first step and the company is targeting mid to late February to install the new front door.

Called company twice and did not receive a return call from the salesman. Tried again and a salesman called to set up an appointment. I used Berry Door because I had been a customer for approximately twenty years. I had purchased two garage doors from Berry and had the doors serviced by Berry over the years. Meeting with the salesman proceeded as expected. I ordered two doors to be delivered in October. I signed a contract for the doors. One of the doors was received with damage and the installation date was changed to November 14, 2013. After the doors were installed, I noticed the locking mechanism didn't go all the way in. I called my locksmith who said the lock had been installed incorrectly and the door could have been opened with a screw driver. Also, where the lock had been installed were cracks in the door. The second page of my contract was missing. I asked the company to send me a copy in November. I haven't received a copy of the contract I signed. My problem is with the location of the peephole. It is visually unacceptable. I am 4'10" and even I have to stoop down to use it. The location is in the top panel below a glass insert midway between the glass and the bottom of the top panel. Someone from the company came out to look at the door. He said the company had questioned the salesman about the peephole location and the salesman assured the shop it was correct. No one contacted me at that time. The representative said the cracks could be fixed, I had paid my locksmith to reinstall the lock, and the only problem remaining was the peephole. The proposed solution was to cover it with a door knocker. The company was planning to use the hole for the existing peephole as one of the mounting holes for a door knocker and to drill another hole The representative told me if I didn't like it, perhaps they would cut me a new slab. When the service person came to install the door knocker, he was planning to cover the peephole with a large washer on the inside of the door and I told him that was unacceptable. The technician became belligerent and yelled at me for 15 minutes. He said if I didn't accept the solution, I would get several phone calls from the salesman and the main office. He also accused the locksmith of damaging the door. He repeated the same information several times asking me if I were sure I wouldn't accept covering the peephole with a washer. He repeated the questions and threats in a rude manner. No one contacted me. I called the salesman who apologized for the technician's attitude. The salesman told me the company would not replace the door. Since I paid cash for the doors, I feel I have no recourse but other consumers should be aware of the company's attitude toward a long-standing customer. I would use a credit card in the future for added protection.

Made repairs to the front entry door.

The new door was installed approximately 2 months after the order was placed. The crew of 3 called ahead to request the appointment be a couple of hours earlier than scheduled which was convenient of us. The deteriorating door and frame were removed and a new frame, sill and fiberglass door with window was installed. We provided a key for other house doors and the new lock was set to use the same key. The color selected for the door and the siding material covering the frame was a close match to the garage siding color. The installation was done efficiently and quickly with a complete clean up. The new door has a high quality feel with tight fitting seals and it swings freely. The 12-volt light above the door was successfully removed for the installation and carefully reinstalled. From our prior experience of purchasing our front entrance door from Berry Door, we did not consider or in vestige other sources. I rated price a "B" because it was higher than I expected but we did not compare prices and we are pleased with the value received.

We're very pleased with the quality of the doors and with the crew that installed them. They did an excellent job. If we need any other doors replaced, we'll gladly call them again.

They were very responsive, price were competitive and I was happy with their.