Heritage Chimney Sweeps

Guy came out to clean chimney only cleaned the bottom part of both flues. We have a stove in the basement we use for wood heat and a fireplace up stairs as well. When he was cleaning I asked if it was pretty dirty and he said yes. He never did get on my roof and clean the chimney from the top, which he should have. We started seeing creosote coming out of the chimney mortar about 3 or 4 weeks later so I called him to come out.I got his cell voicemail,so I left a message. He never did return my calls. I ended up finally calling one day and he answered his cell. He said he would bring a camera to see what was going on and if there had been a fire then my insurance company would cover the relining of the flue. When he finally came he didn't have a camera and made excuses as to why. He made an appt for that following Monday at 4 p.m. He didn't show up and when I called him to see if he was coming out he said he had forgotten the time and was busy doing another job, said he would be out the next morning at 10 a.m.. He never showed up. I called at 10:30, and left a message on his cell asking if he was coming out that day. I never got a call back. We called another company about 2 hours away to do the job.

Bought a house that was minimally maintained. We knew the cap needed recaulking but didn't know it leaked until in rained! Wanted to have a fire for Christmas but didn't want to find out problems with chimney by the house burning down, so called Heritage-a local business. They came out the week I called and were very flexable about times. Sealed the cap with stuff with 10 year warrenty stuff. Virtually no mess during or after cleaning. Was very pleased. Will use again!