KING SEPTIC SERVICE INC

They cleaned the system and left everything in good order. Price was fair. Service was good.

Fantastic company. Good people, Came when they said they would, correctly diagnosed the problem, did what they said they'd do, and charged what they said they'd charge. Very nice guys, polite and friendly. The owner came out twice. We had one question after they left, and they answered to our satisfaction. We would definitely use this company again.

We called King a few months ago because we were having trouble with our pump and the company that installed it was not responding to our calls. Josh came out and was extremely helpful. We ended up having King put in a new system. My only regret is not calling King Septic in the first place. I really cannot say enough wonderful things about them. You will not be sorry you hired this company!!!

My septic system had eroded after 40 years. This gentleman emptied it as I had requested and showed me the damage that finally had destroyed the septic ability to function (Yes after 40 years). Fortunately I had already been forced to pay a county $15,000 price tag for a new sewer construction by what is called here in Missouri as a "Neighborhood Group" who had formed to make us pay for the construction of a sewer system for a new housing development nearby. So I chose to connect to the sewer I had already invested in. King Sewer was honest and upfront with me.

Time will tell but I am so grateful I decided to get a second opinion from King Septic. The previous company hired to do some work a few months ago suggested a $20,000 solution. I have no complaints about the work they did but a new, more serious problem surfaced. When you don't have $20,000, you gather additional opinions. The owner, Paul, was so knowledgeable about our particular system, and being an inspector, he knew there were options available as well as made suggestions for the future. I was so nervous about the digging in our yard since we had just had a landscaper replace an old fence and redo landscaping a year ago. Paul made sure things were not disrupted any more than necessary.

I don't think they are very professional. They looked me in the face and lied to me. They are big in to drilling in to the septic tank to pump. They don't understand kovarik system. They are very lazy and I was charged for them to dig a 3ft. hole. I asked them to refill it and they did a terrible job at doing that. When you try to call them, you have a terrible time getting a hold of them. I would not recommend this company to anyone.

On October 29th, two workers from King Septic came to my house to repair a broken line in my septic system. At the end of approximately 1 1/2 hours they pronounced the job completed, asked for payment, and left. I paid them the required $675.00 that was agreed upon prior to their arrival, I paid by Discover card. The very first time I flushed a toilet after they left, the line began leaking again in the exact same spot they supposedly repaired. I called the office later in the week and reported the problem. I was told by the receptionist that they would be out to fix the problem and make the repair. No one came, no one called me back. I called back three more times with the same results...no call back to me, no one came to my house to fix the problem and make good the repair. They will not even speak with me and have totally ignored me, taken my $675.00, and left me with the same problem I had before they came and did the so-called repair. At every opportunity I have been polite and patient. I am no longer patient and need something done.

They were great. They came on time like they said they would. They gave me the price and what was wrong right away but they resolved it with their expertise.

Came back a second time to fix the problem of it being buried and installed concrete spacers to bring it up to level. Will use them again as they were honest and up front about the work and our options.

The man showed up on time. He explained what he would do and asked me questions as well. When he finished he explained the results and made suggestions to take care of the septic system. Will call King Septic in the future.

Paul was friendly and informative on the phone when I called and requested a quote. I've had septic systems before, but this is my first with an aerator. I quickly learned that the prior company (another A-Rated company on this site) only pumped the back half/third of the tank through the aerator hole, rather than uncovering the access cover to pump/clean it correctly. This convinced me to stick with King. The King crew was ahead of schedule and had the tank clean in no time. They said the tank was full of solids, which confirmed my suspicions the prior company did not do a good job. Josh and the other three employees were all courteous and answered all my questions. They did a good job installing the riser and used a three step process of tar, clay, and concrete to seal the riser to the tank. The new riser looks good and is the perfect height. I am very pleased with the service.

I have used a different company in the pass, before I used KING SEPTIC SERVICE I will only use KING SEPTIC SERVICE in the future, rather for cleaning of the septic tank or repairs.Their honesty and professionalism made such a difference between other companies I have used. Their employees were polite and punctual. I would highly recommend KING SEPTIC SERVICE.

I used King Septic Service in my previous residents for routine cleaning as well as inspections on my previous home and on other homes I nearly purchased before purchasing my current residence. I switched to King's services after some dissapointing experiences with a couple of other companies, specifically in terms of credibility with inspections. Beware, there is a difference between a septic inspection and a septic evaluation. Many septic companies are not qualified or licensed to perform inspections, only evaluations. They will commonly mislead you into believing they are the same thing. The first time I talked to the owner of King Septic Service, I could tell instantly that he was very credible, which seems uncommon in this industry. I highly recommend hiring King Septic Service for a septic inspection prior to purchasing a home with a septic system. In my case, the small inspection fee saved me from making a very costly mistake on two other homes. King Septic Service provided the inspection with the home I am in now and after 2 1/2 years of living here, I decided to follow through with some of the lower priority recommendations that were suggested during my initial inspection such as replacing the crumbling concrete lids that were about 25 years old. They also had to order parts and did not charge me a dime until all work was completed to my satisfaction. The crew that performed the work answered all of my questions and were professional in their interactions with me, which also seems uncommon in this industry. I am very pleased with the integrity of this company and will continue using their services in the future.

I called three places for price quotes for tank pumping. King's price was equal to one of the other companies and more than the other, but I went with King because of the reviews on Angie's List. The worker arrived over an hour early, which I suppose could have been a problem if I wasn't home, but I was. After pumping the tank, the worker had a thorough discussion with me, telling me what kind of system I have, what he found, what a proper pumping regimen would be for my circumstances, proper tank care, etc. This type of information was what I was hoping for when I selected King for this service. In all, I was pleased.

It went very well. I have explained everything above.

Call answered right away. Set up an appointment time with no issues for when the truck was going to be in the area. Appointment was for the following week, but on the day I wanted as I was already going to be home due to some other work being done. Morning of the appointment received a call asking if they could move appointment back. Stated he'd still come at original time if I needed him too, but as I was home all day anyways I made the change. Driver showed up right at the beginning of the service window. He was very nice, respectful and took time to explain everything he'd do (we were first-timers) as well as offered advice on the dos and don'ts for a septic system. All advice was relavent and none was of the bogus nature (e.g. add septic treatment to the tank). Pumped out the tank. Cleaned it out. Said everything looked fine. Good experience. Would recommend them.

My husband called on a Monday afternoon when he had a break from work to get a call in. When making the appt they said they could have someone out first thing tomorrow. We didnt know they made special arrangements to come out a half hour before they opened! My husband missed less work then we thought. Thank you Eric and Josh these are the servicemen we dealt with, for coming out early! They were great very personable, knowledgable and got the job done, they represented the company well. We will definetly use King Septic again.

They were prompt and cleaned up after themselves.

They were very quick in coming out and they were able to look at the system, analyze what was wrong, and solve the problem immediately.

They were very professional, and fixed what needed to be fixed.

It went very well. They told us not to power up the Aerator until about 2 weeks to give the septic tank a chance to fill again after the pumping. When the Aerator failed to come on, they came out promptly, free of charge - found where the loose connection was and got everything working.

My husband and I had just recently purchased our home, which had been vacant for a couple years. We had been told three different things from three other companies in regard to our septic system, the last of which had indicated that we would need about $12,000 of work. I called King Septic after reading their other reviews on Angie's List, and my call was returned promptly. King Septic was at my house on time at 9am the very next day, ready to help. They cleaned and pumped our tank, and snaked it to remove some root build up. I knew that our aerator was busted, and I had them install a new one for me at a VERY reasonable price. They made sure our alarms/warning lights were in working order, and described in extraordinary detail how to maintain our system and what to look out for. It's really refreshing to know that there is such an HONEST and KNOWLEDGABLE company out there, like King Septic, that is high on integrity and willingness to help where they can. They literally saved my husband and I thousands of dollars, and we really appreciate not getting taken advantage of. First time homebuyers are a target for many unscrupulous companies, and I am truly grateful to King Septic for giving us a straight story. On another important note, they were not pushy and did not try to sell me anything. It seemed even as if they were almost hesitant to ask me if I in fact wanted them to put in a new aerator, even though I had previously told them I did need one. They showed me where to find operation point for the aerator, how to turn it off/on, when to turn it on, and even made sure that they labeled my breaker in my basement so we know exactly where to find everything. I will be using them indefinitely in the future for all of my septic maintenance needs. And if ever in the future I need a $12,000 job, they'll be the first ones I call, and will refer them to everyone I can.

Very punctual, professional and courteous. It wasn't, and quot;just a joband quot;. The technician cared enough to educate me on ways of caring for our septic system in order to avoid future problems. Totally cleaned everything up. We were very impressed by the job done and look forward to using this company for all future septic tank work.

Very Disappointing, after my first use of Angie's List. Nothing stood out as spectacular, but generally good reviews with one that sounded angry. This was a few weeks ago and I was pretty frustrated after, so I waited to add a review to be sure it wasn't emotionally driven. I have an Aerator Tank and Effluent Tank (2-stage) water treatment system. Any problems left un-corrected can quickly become an extremely costly propostion. One day I found the effluent tank overflowing. As the tan's pump has stopped before, which turned out to be a stuck float switch. Suspecting the same again, I looked on Angie's list where I found and called King Septic, setting up for them to come out the next day to pump out the two tanks. The truck arrived pretty much on time, and the driver seemed like a great guy - he was personable and professional. I mentioned that a competitor had pumped out both tanks and cleaned the effluent tank previously for $250 - to which he replied and quot;I don't see why we can't do both for the $250and quot;. Once empty enough, he checked the pump's float switch with a stick to find that the pump was and quot;shotand quot;. I explained how I planned to replace it myself, and asked that after hosing the scum off the walls - please pump the bottom of the tank dry which he agreed to (To make it easier to work in AND so that no solids would be pumped out into the drain field where it might stop up a leach pipe). I felt confident from interacting with him, so asked that he let me know when he was finished. After I paid him and he drove away, I went to attach the lid to the effluent tank and roll up the hose when I stuck my head into the effluent tank. To my surprise and disappointment I found 6and quot; of water standing in the bottom with top-scum still clinging to most of the wall area from the slow draining. The only part that had been sprayed clean was what was visible (unless you get down and peer inside). I called that day or the next and explained what had happened, and said I would like them to send the truck back out to finish pumping it dry after spraying it all out. The response: and quot;I'll send him right over.and quot; A couple hours later, instead of the pump truck, a gentleman arrived in a car - I immediately asked, and quot;Where is the truck?and quot; He told me he needed to take a look at it first. This is where the worst of the experience began. After 'taking a look' he came to the door to explain (in my words) why I was out of luck; As I calmly pleaded for him to do the right thing and finish what I was told would be done, he responded with... * First, he explained that he had no idea why the driver decided to only charged $250 - That such a job is at least $350 for two tanks and how and quot;Kingand quot; has an explicit policy to NOT match [the specific competitor]'s prices. (Not sure why he brought this up at first - I realized later he was using this 'discount' as justification for refusing to finish the job) * He proceeded to explain how the driver says he did clean it out and that it was empty when he left - He followed with how he has worked with him a long time and has never known him to say anything not true. (Implicitly, accusing me of somehow playing with the truth or even lying; I replied that luckily in this case we could resolve it with facts as I could show him the scum still stuck to the sides that he might have missed when he looked.) * He changed the subject, wrapping up by explaining how he couldn't justify burning the fuel and sending out the pump truck so many days after; That from what he saw, the job was done and in fact - it was done for a generously discounted price. In this situation where the servicer had all the power and I had no alternative but to pay more money or eat it - I was very frustrated. BOTTOM LINE - Besides impuning my integrity by implication, on two separate occasions King Septic Company said they would do one thing and then did something else... 1. When the pump-truck driver said he would leave the effluent tank cleaned and dry... And, 2. When the dispatcher on the phone said he would send the truck 'right over' and this gentleman showed up in a car. Maybe this was a bad set of circumstances and timing - I know that there are times when things just don't work out. That said, if you decide to work with these guys, just beware and protect yourself - Do NOT let them leave before verifying everything they agreed to do.

This work was done at my other home, and it went quickly, prompt and very well. They were very prompt and very very clean and professional.