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BOWERS SERVICE CO

Appliance Repair, Appliance Repair - Small, Appliance Sales and Installation

About us

For over 40 years, Bowers Service has strived to provide professional home appliance service some expect to find only in large companies, yet with an honest, friendly approach. We are the oldest and largest Home Appliance Servicer in the Joplin area. Please see our website.

Business highlights

56 years of trusted experience

Services we offer

HOME APPLIANCE SERVICE on all major brands. Over counter PARTS for do-it-yourself at our Carthage store. GAURANTEED USED APPLIANCES. COMMERCIAL MICROWAVE Repair.

Services we don't offer

HVAC or Commercial Applances, except microwaves.

Amenities

Warranties
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.620 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
15%
3
0%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.9
punctuality
4.8
Showing 1-20 of 20 reviews

Heath R.
07/2018
5.0
appliance repair
  + -1 more
Tech came out and did a diagnostic on my dryer. Because of the age of the age/make of the dryer repair would be an expensive option. He said he'd be willing to make the repair and laid out my options. I appreciated his willing to stop and speak with me about different options to take.
Description of Work: Diagnostic for Appliance

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from BOWERS SERVICE CO
Thank you for your review! We appreciate the time it takes and glad you were happy with Jack's service. We're sorry the repair was not economical to fix your washer, but we definitely believe in being open and honest about if a repair is a good use of your resources. Please don't hesitate to call on us again if we can be of any assistance!

Hal A.
09/2017
5.0
appliance repair
  + -1 more
Repair technician found the dryer vent was plugged. Cleaned out & now works great!
Description of Work: Dryer was not drying clothes in 1 cycle.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from BOWERS SERVICE CO
Thanks for taking the time, and the great review! We're always happy when we can meet our customers expectations!

Heidi P.
12/2016
5.0
appliance repair
  + -1 more
Took 10 seconds to tell me it was too old to fix. He did cut the freon lines so that it could be scrapped and told me exactly where to take it for disposal.
Description of Work: Broken freezer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Pete W.
09/2016
5.0
appliance repair
  + -1 more
1st trip evaluation, 2ND trip repaired. Parts and labor complete, fair cost. Been repaired over month. No problems. Completely satisfied. Very nice knowledgeable repairman.
Description of Work: Fix heat element for defrost on refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from BOWERS SERVICE CO
Thanks for taking the time, and the great review! We're always happy when we can meet our customers expectations!

Todd M J.
05/2015
4.0
appliance repair
  + -1 more
.The tech was very dismissive and didn't want to work on the fridge. Finally talked him into taping into the coolant line to check the level but of course this was not included in the $59 service call. Final bill was around $95 but didn't include fixing anything just putting more coolant in the system to see if it leaked quickly. It did not so we have a slow leak that will slowly cause the same issue to return...unless we want to pay another $200 - $600 to find the leak and fix
Description of Work: Fridge was not cooling

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$95

Sue B.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Ellen P.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: We found this company on Angie's List. They have been out twice, first to look at my dishwasher and this last visit to look at my trash compactor. Neither time were they able to fix them, but we felt they were honest and professional and we believed what they said. They could have attempted a fix and ended up costing us more money, but they didn't. If I have another problem with an appliance, I will call them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Dan M.
06/2014
5.0
appliance repair
  + -1 more
Tony arrived on time was very pleasant. We had the washer pulled out and the back off for him. We had a spring that was broken and the rubber on the front is all twisted and torn. He told me how much the parts were and how long it would be to get the the parts in. All said and done we decided to go with buying a new washer. I appreciated his honesty about the washer and I would use them again and tell others about them.
Description of Work: We had the back off and he looked at the washer .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from BOWERS SERVICE CO
Thank you for your great review! We are so glad that you were pleased with our servicer, Tony, and our company. I'm sorry that the repair was not economical to fix your washer, but we definitely believe in being open and honest about if a repair is a good use of your resources, or if replacing is a better idea. Please don't hesitate to call on us again if we can be of any assistance!

Ronald M.
06/2014
5.0
appliance repair
  + -1 more
It took less than half an hour. I was quite satisfied.
Description of Work: The water dispenser and the 10 L dispenser were not working, the service tech had the necessary part in his truck.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$73

Response from BOWERS SERVICE CO
We are so pleased that we met & exceeded your expectations! Tony is a very knowledgeable technician. Thanks for the great endorsement, and we look forward to your continued belief in us the next time you need service!

CHAR H.
01/2014
5.0
appliance repair
  + -1 more
John arrived on time and asked questions about my dishwasher to determine the problem. He concluded that the motor became overheated as the dishwasher ran. He said he could put in a new motor and called the next day to tell me how much it would cost. He was very professional and friendly and explained that I wouldn't be charged another service charge if I had the service done in 30 days. I decided to have the service done about 30 days later and they ordered the parts. They arrived about 3 days later and John made an appointment to install everything. The dishwasher worked great afterwards and it runs quieter and the dishes are clean like they used to be. John made sure everything worked great before he left. I was very satisfied with the results and service.
Description of Work: diagnosed the problem, ordered the parts, installed the parts (motor), checked for problems

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from BOWERS SERVICE CO
Thanks, [member name removed], for the great endorsement!! We are glad you were satisfied with John, and our services. Thanks for your continued belief in Bowers Service Company!

Aaron M.
07/2013
5.0
appliance repair, small appliance repair
  + 0 more
It was easy to setup the service call. The person from Bowers showed up and did the work very quickly. Very smooth service call and happy with the price paid.
Description of Work: fixed broken dishwasher door and shattered washing machine lid.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Greg M.
06/2012
5.0
appliance repair
  + -1 more
They have pretty good rates and are fairly knowledgeable about the machinery. They did work for me before and they had a used part so they just gave it to me and didn't charge me. It is locally owned and they are local people so they treat you pretty well.
Description of Work: Bower's Service repaired a washing machine for me. It wasn't filling properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Garey H.
05/2012
1.0
appliance repair
  + -1 more
unknown
Description of Work: Well they came out twice Told me it would be a difficult job to diagnose as we have a late model side by side stainless fridge with all the digital stuff I still don't know what the problem is And they charged me $86.00 ?I'll end up buying a new refrigerator Disappointing I expected better with there rating
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from BOWERS SERVICE CO
The low rating here is absolutely NOT deserved. We made 2 trips as the customer reported, Our tech found the problem, physically showed the customer the defective part and gave him an estimate of $325 total. The customer chose not to make the repair because of the cost. We have attempted to call the member back 4 times to make sure he understood our diagnosis and see what we could do further to help him. He will not answer and has not returned our calls. This is a Samsung refrigerator and has a defective defrost heater in the refrigerator evaporator. This is a very reasonable estimate for this job. And Yes, we did charge him $86.00 for the service call and diagnosis. The refrigerator is not very old and the customer is obviously not pleased with this type of expense, but we think he is unfairly blaming us for that. As always we are certainly willing to follow up on this in any way the customer requests if they would contact us. Dennis Bowers, owner

Curtiss L.
05/2012
5.0
appliance repair
  + -1 more
They did a very good job. They were very responsive and quick to update me on what was going on.
Description of Work: They replaced a small part on the refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Cynthia L.
03/2012
5.0
appliance repair
  + -1 more
My freezer went out on a Friday morning. I called Bowers and the repairman was able to be over at my house by 1:30, with freezer fixed in less than an hour. I have purchased used appliances from them in the past, but never used them for service before. See no need to use anyone else; I'm very satisfied. Amended 8/7/14 to add: I've had them out to fix my 1980's washer and dryer set, with the same results---quick service times and reasonable repair cost.
Description of Work: Diagnosis of problem and replacement of defrost thermostat in freezer compartment of side-by-side refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$90

RUBY L.
02/2012
5.0
appliance repair
  + -1 more
They were prompt and fixed the problem efficiently. They cleaned up the mess when they were finished. They have repaired large appliances for us in the past. We are always very happy with their service.
Description of Work: They came to my home and repaired my range.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James B.
02/2012
4.0
appliance repair
  + -1 more
I called the place where I purchased my dishwasher, and they recommended Bower. The serviceman was careful not to damage anything surrounding the dishwasher. There was some debate on how he should fix it, but he got it done. It runs well.
Description of Work: They repaired our dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Tiffany S.
01/2012
5.0
appliance repair
  + -1 more
I was very satisfied with them. I have used them to fix all my appliances before. I know them very well.
Description of Work: I used Bowers Service Co during summer to look at my washer. They gave me an estimate and the washer was not fixable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Sandy R.
09/2011
5.0
appliance repair
  + -1 more
We have used them for appliance repair of all types on older and newer appliances. They come right out. Do good quality work and are always professional at a reasonable price!
Description of Work: Refrigerates, stove, dryers, washers repairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tabitha M.
05/2011
4.0
appliance repair
  + -1 more
Good, seemed simple. They had to get a part and come back but, everything went smooth.
Description of Work: Fixed our microwave under warranty from Metro Appliances. They were timely and fixed it quickly.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

    Contact information

    128 W Central Ave, Carthage, MO 64836

    http://www.bowersservice.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Appliance Repair - Small,
    Appliance Sales and Installation

    FAQ

    BOWERS SERVICE CO is currently rated 4.6 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    BOWERS SERVICE CO accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, BOWERS SERVICE CO does not offer free project estimates.
    No, BOWERS SERVICE CO does not offer eco-friendly accreditations.
    No, BOWERS SERVICE CO does not offer a senior discount.
    No, BOWERS SERVICE CO does not offer emergency services.
    Yes, BOWERS SERVICE CO offers warranties.
    BOWERS SERVICE CO offers the following services: HOME APPLIANCE SERVICE on all major brands. Over counter PARTS for do-it-yourself at our Carthage store. GAURANTEED USED APPLIANCES. COMMERCIAL MICROWAVE Repair.
    HVAC or Commercial Applances, except microwaves.

    Contact information

    128 W Central Ave, Carthage, MO 64836

    http://www.bowersservice.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM