They lacked the professionalism to call me to explain the problem and reschedule.
Description of Work: River City Carpet Cleaners was supposed to be at my house by 2:00 pm. After 3:30 no carpet cleaners and no phone call. I called them and the daughter of the owner told me he was supposed to call me. After 4 pm I heard from him. Their machine shorted out and needed to be fixed. They had two more jobs to do before they could come to me. Then they left a message and said they could not come because it was too late and they had another job to do. I tried to contact them by phone and text to reschedule but they never called me back after many messages. I was upset more that they did not call back to reschedule than the fact that they could not come that day. Things happen but they should have tried to reschedule.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$150
Susan L.
02/2012
5.0
carpet cleaners
 + -1 more
River City Carpet Cleaning arrived right on time and got to work. Very professional and cordial...
Description of Work: Great Job!!! Fast response to my call and very good service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Karin B.
12/2011
5.0
carpet cleaners, upholstery cleaning
 + 0 more
They actually called Thomasville to make sure the couches could be steam cleaned, but found out that they could not, so I only got my carpets cleaned. They did help me find someone who could actually dry clean my couches for me. The carpets looked amazing when they were done!! I could not have asked for nicer, more professional service.
Description of Work: I called them to clean 2 couches and 3 carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
dj Z.
11/2011
5.0
carpet cleaners
 + -1 more
The owner was very nice and professional. estimate was close to actual cost. came within a day or two of calling. on time and excellent job.
Description of Work: I had my carpets cleaned and they looked brand new!!!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Pamela S.
06/2011
5.0
carpet cleaners
 + -1 more
The workers were courteous and did the job quickly without any problems. They were early for the appointment which I appreciated. I would definately use them again in the future.
Description of Work: Carpet cleaning of a living room, hall and 2 small bedrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Sherry R.
09/2010
5.0
carpet cleaners
 + -1 more
This company is awesome. They are very professional, friendly, responsive and did a top quality job on our very light carpet. I have had nightmare experiences with carpet cleaners where our carpet looked worse a week after cleaning than it did before because of the oil in the chemicals used (which eventually attracted more dirt!). River City has the process down to a science. Our carpets look new every time they leave our home. I'm extremely picky when it comes to quality work and this company will always be on my "go-to list"!
Description of Work: Carpet cleaning of home and outdoor seating cushion cleaning.
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*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning
FAQ
River City Carpet Cleaning is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 10:00 AM - 4:00 PM
River City Carpet Cleaning accepts the following forms of payment: Check,Financing Available
Yes, River City Carpet Cleaning offers free project estimates.
Yes, River City Carpet Cleaning offers eco-friendly accreditations.
No, River City Carpet Cleaning does not offer a senior discount.
Yes, River City Carpet Cleaning offers emergency services.
Yes, River City Carpet Cleaning offers warranties.
River City Carpet Cleaning offers the following services: Carpet Cleaning, Furniture Upholstery Cleaning, Air Duct Cleaning