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Geek Squad - Best Buy

Computer Repair, Phone Sales, Computer Sales,

About us

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of trusted experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.39 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
56%
4
33%
3
0%
2
11%
1
0%


Rating CategoryRating out of 5
quality
4.3
value
4.6
professionalism
4.2
responsiveness
4.4
punctuality
4.5
Showing 1-9 of 9 reviews

Patty M.
11/2016
5.0
computer sales
  + -1 more
They seem to help me pick out what I really needed. I used them to keep up with my repairs or anything that’s needed.
Description of Work: We bought a computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Amy R.
04/2012
5.0
car stereo installation
  + -1 more
They were very nice about it. Actually, they were willing to take it out whereas the dealer wanted $250 just to take it out. I would use them again in the future.
Description of Work: I used Best Buy for automobile radio service. My son had stuck a whole bunch of coins in the CD player. They took it out and fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

PATRICIA C.
08/2011
4.0
computer repair
  + -1 more
There was a line that i stood in for about 15 min waiting to see someone. They should have numbers so that you could browse while waiting or a line of chairs. The tech knew some questions but had to ask for help. The techs confired back and forth about what each was doing for their customer. what one wasn't sure of the other knew so they're combined knowlege got the jobs done for another person and me.
Description of Work: added security software to my laptop. changed some settings and showed me how to delete un-needed programs.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0

Yes, I recommend this pro
$115

Elizabeth C.
06/2009
5.0
computer repair
  + -1 more
The Geek Squad pleasantly surprised me, answering my questions even when I was not paying them. When I went to pick up the computer they plugged it in to make sure it was working. They took the time to explain what they did and what was wrong. I felt very confident that my computer was working properly when I left the store.
Description of Work: I needed to have the screen on my computer repaired it was blank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Elizabeth C.
03/2009
5.0
computer repair
  + -1 more
They are very responsive and they got it working again. Even if you re not paying right now they will help you fix the problem right at home without having to pay them anything and I though that was really nice.
Description of Work: I took my computer to Best Buy to have it cleaned out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

NANCY T.
04/2005
2.0
home theater design
  + -1 more
ALTHOUGH WE WERE WAITED ON PROMPTLY, THE MAN KEPT US THERE 20 MINUTES, TRYING TO CONVINCE US THE PLAYER IS NOT SUPPOSED TO BE ANY LOUDER, THAT WE SHOULD USE EARPHONES INSTEAD OR PLUG IT INTO A TV, ETC., ETC. I KEPT TELLING HIM I CAN'T USE IT AS IT IS AND I WANT A REFUND. HE FINALLY RELENTED, BUT IT WAS A STRUGGLE. WE'VE ALSO HAD OTHER PROBLEMS WITH RETURNS AT BEST BUY.
Description of Work: WE BOUGHT A PORTABLE DVD PLAYER THAT APPARENTLY HAD DEFECTIVE VOLUME CONTROL. IT COULD NOT BE TURNED UP LOUD ENOUGH. SO WE RETURNED IT WITHIN THE ALLOTTED TIME OF 30 DAYS. I EXPLAINED THE PROBLEM AND SAID I JUST WANTED A REFUND.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0

$240

FERN C.
06/2004
4.0
appliance sales
  + -1 more
THE STAFF WAS NOT VERY HELPFUL AND DID NOT EXPLAIN DISCOUNTS OR ORDER AT ALL. THEY WERE NOT VERY FRIENDLY, BUT THE PRICE WAS COMPETITIVE, PROMPT AVAILABILITY, AND A GOOD PRODUCT.
Description of Work: NEW WHIRLPOOL DRYER.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$400

10/2003
5.0
phone sales
  + -1 more
BRING ALONG ALL PAPERWORK AND WARRANTIES. SALESPEOPLE WERE HELPFUL, AND SATISFACTION GUARANTEED.
Description of Work: PURCHASED CELL PHONE. 6 MONTHS LATER, HAD SERVICED AND THEN TRADED IN FOR NEW PHONE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

12/2002
4.0
appliance repair
  + -1 more
EVERYTHING WAS GREAT EXCEPT THAT IT WAS DIFFICULT TO GET APPOINTMENT. THE PHONE PERSON WASN'T AS KNOWLEDGEABLE AS THEY SHOULD HAVE BEEN.
Description of Work: WASHING MACHINE MAINTENANCE

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

    Contact information

    12410 St Charles Rock Rd, Bridgeton, MO 63044

    www.geeksquad.com/repair

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Phone Sales,
    Computer Sales,
    Appliance Sales and Installation,
    Stereo and Home Theater Systems,
    Auto Radio Service,
    Appliance Repair,
    TV Sales,
    TV Repair,
    Camera Repair

    FAQ

    Geek Squad - Best Buy is currently rated 4.3 overall out of 5.
    Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Geek Squad - Best Buy does not offer free project estimates.
    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
    No, Geek Squad - Best Buy does not offer a senior discount.
    No, Geek Squad - Best Buy does not offer emergency services.
    No, Geek Squad - Best Buy does not offer warranties.
    Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

    Contact information

    12410 St Charles Rock Rd, Bridgeton, MO 63044

    www.geeksquad.com/repair