Cook Roofing Co LLC

Overall, I am greatly disappointed in this company. This company disappointed me in every way possible. Owner, Mark Cook, hired subcontractors to do the work for him since he was too busy to do it himself and he definitely was not aware of the quality of their workmanship, nor did he supervise their work. He fired one crew after I sent him pictures of the shoddy work they were doing on my siding, and then after the second crew had been hired (and also were not experienced), they left the job unfinished and it is still unfinished to this day. Weeks would go by with no communication and I would have to text and call him about 5-6 times to get a call back and on two occasions I had to threaten legal action to get him to do any work on my home. There was a litany of mistakes....He ordered the wrong materials, and the roofers installed a red/brown roof on my home that was supposed to be grey. It does not match the dark blue siding. He forgot to order two windows and so I paid for them out of pocket. Both of his siding crews installed the siding improperly and he tried to tell me that the siding was defective and that he couldn't do anything for me to make it right until the siding manufacturers fixed it for him. I have had two other companies come out to look at it and they confirmed it has been installed improperly. The window contractor was great and roofers installed that properly (as far as I know), just with the wrong colored material. Siding has been left hanging from the side of the home, gable vents not replaced, trim looks really bad, the front door was not replaces as promised, porch lights, outlets, shutters, and hoses are not reattached to the home. And the most noticeable thing that I see when I look at my home is all of the warped siding covering it. I gave Mark a check for $16,000 and he made sure to stop by my place of employment to pick it up the day after the insurance company sent it in the mail, but then it took him over a year to get to the point where he just wouldn't do any more work on my home...and a LOT of headache and frustration during that time. I hired Mark's dad many years ago replace my roof and he was great to work with. I thought that was who still ran the company, but sadly, this has been a totally different and disappointing experience. If you would like to see the work that his subcontractors did, please feel free to drive by my home and take a look. It's located at: 140 Rea St., Hollister. I'm still waiting for the extra funds to fix the mess Cook Roofing Company has left. Please save yourself the headache and hire someone that cares about doing good work on your home.

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Great. Prompt, cleaned up the work site, responsive on first call.

Called twice and setup 2 appointments. Did not show for either appointment. Didn't call to say he wasn't going to make either appointment. Didn't apologize when I called after he missed the first appointment. Eventually Dennis showed up and looked at the roof. The estimate matched the final price. He must have taken 5 phone calls during the 20 minutes he was at the house which was a little ignoring. Anyway we set the date for the repair, which he missed. After calling and reminding him that he missed the date, this time he did apologize and set a new date. The roof is fixed (it was a minor repair) and it looks like they did a very good job. So basically you need to stay on Dennis to keep his attention but they did a good job.

The quality of work was excellent. Once the job was started it was completed in a timely manner. They cleaned up when the job was completed. After I contracted with them it rained here for 2 weeks so the job was delayed and that was understandable. My problem was they were not good at communicating with me during that delay.

Provider carefully measured, inspected, and gave me a most professional itemized estimate /recommendations. Furthermore, he offered to assist the insurance adjuster and arrived promptly when called. This very experienced company was most pleasant to work with and I would not hesitate to use them or recommend them to others in the future.

John Carter represented the company and stated that and quot;The overall roof is in very good conditionand quot;. My first estimate from an Angie and quot;A Listedand quot; roofing company. His honesty was obviously appreciated, and I will use Cook's if I ever need my shingles or roof replaced.

I would recommend the company and its employees. They show up on time and returned all my phone calls in a timely manner.

Went very well from initial contact to completion. Sales personnell arrived when they said they would, called when they said they would and appeared very knowledgeable abt the subject. Employees were professional and polite the entire time they were at my home.

We are very pleased with the work that was done on our home. Cook roofing also did work for the hotel I work for several years ago, and we have been very satisfied with the work there as well.

Called the morning of 6/17/11. The repairman arrived later that morning. Was done within 30-45 min. He did an excellent job. He was courteous and knew what he was doing. The company was a bit more expensive but they were the only company that could attend to the job this quickly. I totally recommend Cook Roofing for any roofing work.

They do excellent work and they stand behind it. From what we have learned down here, they are a little more expensive, but at the end of the day, you get what you pay for.