Skip Turner Plumbing

unknown

I called originally because my kitchen sink was leaking. I thought it was the pipes themselves because when I looked under there, I could see the drip coming from the pipe. He replaced my copper pipes with some type of flexible hose which maybe is the going thing now. However, he called me, told me it was still leaking and that the faucet itself was rusted underneath and that the cost to replace the parts that were rusting I would probably do just as well to replace the whole faucet. I agreed that he could replace the faucet but that I wanted one just like I had and didn?t want to spend a lot of money on a faucet. To my shock, there is a charge for $170.93 for the faucet alone on the bill! I probably would have let it go and trusted he was being fair but I wasn?t happy with the fact that this faucet, even though it was the same brand, same style, hung about 2-3 inches closer to the sink which would make it more difficult putting big pots or tall vases underneath to fill. I called him the next morning, told him I wasn?t happy with the faucet and he became agitated that I would complain. He told me to just go get what I wanted, he didn?t want the hassle and that he would have to ?eat? the cost of the one he installed for me. I went to Lowe?s, found the same exact faucet he installed for me charging me $170.92, Lowe?s price, $108! That infuriated me because it made me immediately not trust anything he did from that point on and that he either thinks women are just stupid or that he rips everyone off! Also, the faceplate that goes on first next to the sink itself was crooked. It was about ¼ inch off and didn?t align with the lines on the sink. Have also found that my Culligan water system quit working as well, coincidence, maybe, but pretty sure he didn?t hook something up correctly. Called and left him a message about how I felt about the work and cost of the faucet versus what Lowe?s charges. He calls back and proceeds to tell me off about how he doesn?t appreciate make accusations. I could not get a word in edgewise, he was rude and going off at my home while my son was there. The conversation ended with him HANGING UP ON ME when I tried to say to him that I AM THE CUSTOMER and I would like to talk!

Skip was extremely flexible in terms of the work, and was great about working with my schedule and plans. He made one visit to discuss my plans and gave me very explicit descriptions of what I needed to do in order to be ready for him to come back out. The next visit, he got right down to work and was done in under an hour.