Mr. Cleanz Steam Cleaning

We hired Mr. Cleanz to perform home repairs. We paid money as they presented themselves well in person and we decided we wanted to hire them. After we paid them, they changed, and they did not complete the work they were hired to do. They became difficult to reach as other reviews also show. They completed some items incorrectly and tried to charge me the difference to correct it. They also told us they were going to charge more overhead and profit out of our check than they said they would. At that point they went back on their word and there was nothing we could do about it because we had given them some money. We filed with the BBB and Mr. Cleanz responded with false information and verbally told the BBB representative we had a court case so the BBB would take down the complaint for public viewing. Another tactic gaming the system. We then provided documentation and evidence they were not being honest and transparent. Hopefully the full 9 page detailed review is still available for viewing as it keeps getting taken down when Mr. Cleanz calls and only verbally says there is a case open on this, when at the time of this writing and Mr. Cleanz verbal statement to the BBB, there was no case. It is a tactic working for them with the BBB. Mr. Cleanz also said they were charging us $150/hr for things we didn’t ask them to do. The things we did ask them to do, like change something in the estimate, they would charge us $150/hr to do that too. Several times they would have to re-write the estimate because they made the mistake on it, and then when they corrected it, they would charge us for them fixing their own mistake, saying it was administrative time. It had nothing to do with us. Mr. Cleanz was authorized to perform what they assured was a 3-week project for the kitchen in July. They installed the flooring incorrectly, we later found out they did not install any insulation in the walls as they were supposed to, demanded more money than they originally quoted on the estimate for work and they held the project hostage saying they would not complete unless we paid them more. There was no recourse and we suffered a tremendous financial amount. After payment, they were not business manner in returning calls as I would have to ask several times before they responded once they had money in their possession. For the 3-week project which started on 07/23/20, we finally had to hire a different contractor 01/2021 (5 months later to finish the project). We were able to use the same vendors we discovered Mr. Cleanz was using and had them provide materials and install for less than what Mr. Cleanz was charging us. Mr. Cleanz never finished the job and left undone: Insulation, countertops, kitchen sink, faucet, baseboards, casing and paint. Our flooring was installed improperly and incomplete. The more I write and report on my experience, the more I see some of these things have happened to other people. I wish I had done a more thorough review before I hired them and I hope this review helps you with knowing another terrible experience they have given to a customer. Due to them putting up drywall without putting in the insulation which was included in the estimate, we have the cost now of correcting that issue by removing drywall, detach and resetting the countertop, cabinets, and completing ourselves the base boards, casings, installing insulation, drywall and paint. I am not one of those people who write hardly any reviews at all, but this one deserves to let other people know who you are dealing with.

He showed me pictures of the vents after they were done and they looked good. The people were very nice, but they did not have the proper equipment to do the job. When they showed up, they had just brushes and a shop vac. He didn’t even have a screwdriver to take the vents off. He had to borrow one form me. He arrived late and he was at my home for a long time (from 3-8pm), but that could have been due to the equipment issues. After they left, there was a huge layer of dust left behind. I believe the cost was reasonable though.

Vents are so clean. My sinuses aren't bothering me anymore.

Mr Cleans charged me $20 per room for steam cleaning my carpets. My carpets had never been cleaned before and after 14 years of foot traffic, it was looking very, very dirty. After the carpet was steam cleaned and air dried, it looked terrific! I was so pleased with my carpets that I had Mr Cleans clean my basement duct work. I was charged $240 for that work. I have less dust now and vacuum less frequently than before I had the ducts cleaned. In total, I paid $300 for my carpets and duct work and feel it was worth every penny! The technician arrived on time, was very polite and clean-cut. He also answered all of my questions before performing the work. Overall, this was a very positive experience and I would not hesitate to use the services of Mr Cleans again.