LAWN & LEISURE OF BLUE SPRINGS

The quote for this job to my wife was it usually costs around $250. They changed a spark plug, replace four filters. cleaned battery terminals. They charged me $109 for the parts and $342 for the labor.

Our 8 year old John Deere mower (which we bought from lawn and leisure) would not start. My husband call Lawn and Leisure to have it picked up for repairs. They picked it up on June 22nd and stated it may be 3 weeks before they could get to it. After the 3 weeks passed I called and asked how it was going with it. The gentleman stated it would be another week before they could get to it as they were VERY BUSY. I called again on July 28th to see how it stood. I was informed it would be at least another week ( we still had 8 people in front of us) as they were soooo busy and besides they have had to do a lot of maintenance on Commercial customers mowers and they get TOP priority on their repairs since this is their livelihood. I asked to speak to the manager about this since my husband and I are having to use a push mower on this huge yard and we are both retired and not in the best of health. He told me Mike was out and would call me back. Over an hour passed and my husband called and asked for Mike. Lo and behold he was there. My husband told him we were getting very impatient about this whole ordeal and Mike said we were next up for repairs. I can understand that Commercial customers need their mowers but THAT SHOULD BE TOLD TO EVERYONE AHEAD OF TIME SO THEY CAN DETERMINE IF THEY WANT TO LEAVE THEIR ITEMS WITH THIS BUSINESS!!!!!!! Bottom line is we finally DID get out mower back on August 3rd! 6 WEEKS later. I believe if we hadn't raised such a big stink, our mower would STILL be sitting there. So all of you out there BEWARE OF THE WAY THIS BUSINESS HANDLES YOUR SERVICE AND REALIZE WHERE YOU STAND ON THE TOTEM POLE!!!!

They solved the problem this time, but this was the third time I had to take my tractor to them. They told me they would work on it right away, but I still had to wait nearly two weeks for it.

SLOW ON COMPLETING WORK. FUNCTIONED AFTERWARDS. PARKED IT OUTSIDE AND IT RUSTED.