Services we offer
Reviews
3.18 Reviews
Showing 1-8 of 8 reviews
PAT F.
03/2007
carpet cleaners
+ -1 moreTHEY CAME OUT AND GAVE ME A QUOTE AS WELL AS PICKED UP 3 SMALL THROW RUGS. THEY QUOTED ME $400.00 AND ASKED FOR A DEPOSIT OF $200.00 WHICH I PAID. THEY DIDN'T SHOW UP OR EVEN HAVE ME ON THE LIST FOR THE DAY OF THE WORK. WHEN I CALLED THEY WERE SUPPOSED TO BE THERE BETWEEN 1 AND 4, I CALLED AND THEY STATED THAT THEY HAD PROBLEMS WITH A THROW RUG JOB AND WOULD NOT BE OUT TIL THE NEXT DAY. I ASKED TO SPEAK TO THE MGR AND THE RECEPTIONIST STATED SHE WAS THE MGR I ASKED WHY NO ONE CALLED TO INFORM ME, SHE STATED THEY WERE TOLD I WASN'T AVAIL TIL 2:30 SO THEY WOULD CALL AT 3. I NEVER SAID THAT. SINCE THEY NEVER LISTED ME, I FELT THEY INVALIDATED THE CONTRACT. THEY CALLED BACK AT 4:30 AND STATED THEY COULD COME OUT BUT I HAD ONLY THAT TIME SLOT OPEN IN MY DAY. I HAD SOMETHING ELSE GOING ON AND WASN'T AVAIL. THEY OFFERED TO BRING MY RUGS BACK ON SAT. BUT I TOLD THEM I DIDN'T WANT THEM BUT WANTED MY MONEY BACK. THE SAME MAN CAME OUT RESET THE RUGS BACK DOWN BUT LEFT A TABLE IN THE WRONG SPOT.
Description of Work: THEY QUOTED ME 1 PRICE AND CHARGED ME ANOTHER
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$400
LISA E.
07/2006
air duct cleaning
+ -1 moreI would not recommend and cannot believe they are still in business. Consumers be very aware.
Description of Work: They did bait and switch all the way. The coupon I had was for $49.99 air duct cleaning, which amounted to basically using a vacuum with a brush attached and spraying a chemical, something I felt I could have done myself. My experience was a few years ago, and I vowed to NEVER use this company again. After the technician arrived, he estimated my job to be upwards of $600 to get everything totally clean. He explained that cleaning just the 8 ducts on the coupon would basically make the problem worse because it would agitate the dust in the system. Also, they required a call to his manager to try to convince us to get the entire service.
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$170
WENDY H.
11/2005
carpet cleaners
+ -1 moreHORRIBLE JOB. USED COLD WATER, MINE, AND AFTER THEY LEFT I RE DID AND PULLED OUT ALL THE DIRT & SPOTS THEY SAID THEY COULD NOT GET OUT. BAIT AND SWITCH GAME FROM THE START. OWNER CALLED ME A LIAR ON THE PHONE WHEN I TOLD HIM THE PRICE I WAS QUOTED WITH A COUPON BY HIS OFFICE, AFTER THEY TRIED TO RAISE THE PRICE AT MY HOME. NEVER USE.
Description of Work: CARPET CLEANING. IF YOU CAN CALL IT THAT. WORST JOB I EVER HAD. SEE OVERALL EXPERIENCE REPORT. WOULD NOT HONOR PRICE QUOTED WITH COUPON BY PHONE. SMALL DEN, STAIRS AND HALL.
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$43
Barbara B.
10/2005
air duct cleaning
+ -1 moreI WAS SKEPTICAL AT FIRST, BUT MY HOME FELT MUCH CLEANER AFTER THEIR WORK. THEY ALSO MADE PERMANENT FILTERS FOR MY FURNACES WHICH WERE EXPENSIVE, BUT WORTH IT.
Description of Work: FULL CLEANING OF DUCTS IN MY HOME
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Yes, I recommend this pro
$450
Barbara B.
10/2005
carpet cleaners
+ -1 moreCUSTOM CLEANING ALWAYS DOES A GREAT JOB ON MY CARPETS AND HAS REASONABLE PRICES. VERY FRIENDLY.
Description of Work: CARPET CLEANING IN SEVERAL ROOMS.
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Yes, I recommend this pro
$200
Eldon F.
04/2004
carpet cleaners
+ -1 moreDAVID WAS A VERY POLITE PERSON. HE LIKED TO DO A GOOD JOB.
Description of Work: THEY CAME IN AND STEAM CLEANED MY CARPET.
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Yes, I recommend this pro
$268
03/2004
air duct cleaning
+ -1 moreTHE TECHNICIAN ARRIVED ON TIME AND DID THE WALK-THROUGH EXPLAINING THE PROCESS HE WAS GOING TO DO.
Description of Work: CLEANED AIR DUCTS AND COOL AIR RETURNS. SANITIZING WAS ALSO DONE. COUPON WAS FOR $49.00 FOR 8 DUCTS AND 1 RETURN. EXTRA DUCTS WERE $9.00 EACH AND RETURNS WERE $25.00 EACH.
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Yes, I recommend this pro
$800
03/2004
carpet cleaners
+ -1 moreTECHNICIAN DID A VERY POOR JOB THE FIRST TIME OUT. MANAGER ACKNOWLEDGED POOR RESULT AND REDID JOB. STILL WAS NOT COMPLETELY SATISFIED WITH RESULT. WOULD NOT USE AGAIN. WATCH OUT FOR THE BAIT AND SWITCH ON PRICING.
Description of Work: CLEANED 2ND FLOOR CARPETS
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$130
Contact information
2309 SW US HW 40 STE B, Blue Springs, MO 64015
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Air Duct Cleaning
FAQ
CUSTOM CLEANING is currently rated 3.1 overall out of 5.
No, CUSTOM CLEANING does not offer free project estimates.
No, CUSTOM CLEANING does not offer eco-friendly accreditations.
No, CUSTOM CLEANING does not offer a senior discount.
No, CUSTOM CLEANING does not offer emergency services.
No, CUSTOM CLEANING does not offer warranties.
CUSTOM CLEANING offers the following services: CARPET CLEANING. DUCT CLEANING.
Contact information
2309 SW US HW 40 STE B, Blue Springs, MO 64015