The Appliance Care Co LLC

1.4/5 STAR RATING ON PAST TEN REVIEWS! CHECK OUT THE BETTER BUSINESS BUREAU FOR THE TRUTH! FULL OF BAD REVIEWS! AVOID BEING TAKEN! SEARCH REVIEWS FROM LOWEST TO HIGHEST AND YOU WILL BE INFORMED. AVOID BEING OVERCHARGED AND TAKEN ADVANTAGE OF! COMPANY RESPONSE IS FULL OF FALSE STATEMENTS - THEY WANTED $1200 EVERY 6-12 MONTHS. THREE REPUTABLE COMPANIES LOOKED AT MY DRYER VENT AND ALL QUOTED $199-299. JOB PERFORMED FOR &149. UNETHICAL - SCROLL DOWN FOR OTHER BAD REVIEWS This company tried to charge me $1200 for dryer vent cleaning and told me I should do this service every 6-12 months. I called three other companies and was quoted $199-$299. I hired another company and they performed this five minute service for actually $149. Avoid this company (in my opinion) sizes you up and get as much as they can from you. Called the company before posting this review and the owner elected not to return my call. Don’t be taken by this company.

Tim was very knowledgeable, polite, punctual and professional. Even though the service involved three trips because of parts needing to be ordered, I still think he did a good job getting my microwave that was not working fixed. There was not a long wait time for getting parts in, which I appreciated. When he was done, I understood more about how the microwave works. I debated on whether to buy a new microwave rather than repair it, but the online reviews, even the best rated microwaves, were not very favorable. Hopefully the microwave will last a few more years beyond companies 90 day warranty period.

My dishwasher stopped working. I called and they set a fast appointment. I will give them that. The technician came out and diagnosed that I was having an electrical issue with the power coming into the dishwasher. Said that an electrician needed to fix it because it wasn't getting enough amps/volts to power the dishwasher It was $185 for an electrician to see that the plug had been dislodged and that was the entire reason that it did not have power. So, when I called, my question to the appliance company were: • Why didn’t you not check the plug as part of a routine step in troubleshooting a power loss issue? • Why would you tell me there was an electrical issue (which was not true) since the power supply was fine. • Where did you test the electric power? Was it at the outlet (which was fine)? • if you checked the outlet, you could have clearly seen the plug was dislodged, right? The answer from them was we look at machines, we don't do anything above and beyond that. When we see that it doesn't have power, that is the extent of our obligation and they did their job by telling me, it is not getting power. He then said they are not electricians, they only fix appliances. Really? Then why did you make an electrical diagnosis? They told me that there had to be something wrong with the line, even wrote amp/volt readings on the invoice. you just happened to be 100% WRONG. I was then told that this was one of their certified master technicians. The worst part of it was the customer service after the fact. The guy started to basically tell me how they did their job and I didn't understand his industry or how the repair tech world works. He even said that the cord was an electrical element and wasn't part of the dishwasher, but you checked the power anyway? He said, we told you it didn't have power, isn't that an accurate diagnosis. No, I asked you to tell me what was wrong with the dishwasher and what you told me was a bad diagnosis.Then he said if I wasn't happy with the work, I should have looked on youtube and tried to fix it myself. My point is you were wrong, you told me something that wasn't true and it cost me more money. I generally feel that it is a bit of laziness to not even check the plug when it doesn't have power. I think it is dishonest to say it is not their problem to figure out why it doesn't have power, because that is exactly what you did and were wrong in your conclusion. I trusted what you told me, and what you diagnosed about the power line. The reality is I feel like they overlooked or didn’t bother to do something simple in checking and according to the company, that wasn't their problem to solve.

They came quick and on time. Offered information so I could decide what to do. They ordered the parts fast and came back to fix ASAP.

If I could give them 0 stars I would. Lowes sent them out to do my repair. Screwed me out of getting my appliance fixed because he did not report what happened correctly. Told me I would get my part in one week, but reported to Lowes they would not fix it! I had to call to see where my part was before someone finally told me what was going on. STAY AWAY!!!

Tried twice to fix the problem. Failed both time. First time due to faulty diagnosis. Second time due to faulty equipment. Poor service and deplorable customer service.

A few days in advance I was provided a scheduling window of 9-5 with an upcharge if I wanted a more narrow window. I was told I would receive a courtesy call when they were on their way. So I stayed home from work all day to receive a 2 calls less than 1 minute apart at 1:47pm. I was occupied with personal business for no more than 5 minutes and not near my phone (figures the timing). At 1:50 I called the cell of the service person and the company. They had already moved onto the next job and wouldn't be able to come back until tomorrow. There was no way I could miss another day of work. I'm disappointed they couldn't come to me at least after they finished the job that replaced mine. Also, they know the route the day before so it's too bad that the window is ALL DAY. I was paying cash as well. I took my business elsewhere and it is actually $30 cheaper for them to come out. I will not utilize this company in the future. There are all kinds of reasons why someone couldn't pick up their cell phone right when they called. To give up the job within 3 minutes and make the person wait until the next day with a 9-5 window is poor customer service in my opinion. I never write bad reviews on companies but this really irked me.

Didn't even schedule because they offered us an 8 hour time window to show and were going to charge a ridiculous service charge just to diagnose the problem when we already knew what was wrong. Overall, not impressed. I can't speak to the quality of their work which may be very good.

Left an inquiry late on the evening the appliance failed and got a call first thing the next morning. They were able to come as soon as my next availability. The technician, Brian, called to confirm the appointment and had our repair done in less than 1.5 hours. He was personable and professional and had everything ready to get the job done. He even let me watch the entire process, as I often try to fix things myself when I’m able. Repairs and labor were all done below my expected estimate. I would definitely hire this company again.

Company charged us $430 for parts and labor and it’s still has the same problem ten days later. Technician just opened the freezer, listened to the sound (no technical diagnosis) and said he knew what that sound was and would order the part. Tech returned several days later, defrosted unit, installed the new part. A few days later the same symptoms returned. Clearly the first set of parts were not the correct GUESS. Tech returned FOR THIRD TIME (defrosted unit) said it would be $350 more.....we declined because we were exactly where we started! The next company used the computer on the unit exterior to diagnose the issue. Would not recommend The Appliance Care Company.

Technician was very polite, extremely knowledgeable and thorough. Repairs were too expensive so $95 service charge was only expense. There are cheaper service charges from other companies, but I got what I paid for. He spent about an hour diagnosing and estimating repairs.

It went well. Only issue was the online service scheduling was not working. And they did not want to honor the online price for a service call.

Dryer was making a squealing sound and was not drying properly. The technician diagnosed the problem in less than 30 seconds. Gave us a reasonable quote and repaired the dryer in under 30 minutes. We were very pleased as there was no more noise and the dryer was operating correctly. They adjusted the dryer hose and removed the lint that had built up which was great of them to do.

Called this company first thing Monday morning and made an appointment for Tuesday. The technician called my wife first thing Tuesday to let her know he was on his way. He diagnosed the issue and determined that functionally the washer was in good shape, just needed a little lubricant. Will keep their number handy for future appliance service repairs. Would recommend them!

The technician came on the day promised. He was very professional and courteous. After performing diagnostics he determined that the problem was not with the refrigerator but with its owners, us! We had not been closing our freeze properly, which caused the air vent to freeze up with condensation. All we had to do was unplug it for a couple of days and let it thaw and dry out.

Serviceman, John, was very helpful and knew a lot about appliances, and made several recommendations on future purchases.

The guys was amazing.He took the time to explain everything and went over all the options. Will defiantly use again.

Tom did a great job. He knows his business very well and this was his second trip to us, the first was when Lowes sent him out for extended warranty work on dishwasher. He works very efficiently and responds professionally to comments or questions.

Very pleased with both the office staff, and the technicians. I originally requested my service via the internet, and I was skeptical as to whether I would get a response. I did, and the young lady was very courteous and explained everything fully. I was able to get prompt service, following a 3-day holiday. The technician was right on time. He appeared very knowledgeable, and he got right to work. Took about an hour. He explained that we also needed to get our ducts very clean.

We had two problems ( a dishwasher mechanical failure and a dryer electronic failure) fixed yesterday (5/24/2017) by the Appliance Care Company from Belton. They were responsive and knowledgeable - able to come and diagnose the problem the next day. Then they obtained parts quickly and came back to execute repairs the next day! Their service guy (Brian) was efficient and careful of our pretty wood floors in the kitchen and laundry. We are very satisfied with the work done. Their charges were reasonable (not cheap) and supported by the time and expense of the work done. Communication was quite good. As usual, scheduling was a "sometime between 9 AM and 5 PM which does tie people down to be home until they show up - I don't think that is an easy problem to solve because repairs are difficult to predict.

He drive up in the drive rang the bell announced who they were. I told them just a minute, went to let them in. Then he proceeded up the stairs and looked in the fridge. Pretty much told me what it was upon putting his hand in the freezer. He pulled out the ice maker unit detached the motor unit out on the new one. Out it all back together and it started to work immediately. He was very nice and courteous and was up front with the pricing , of course because I had a very concerned husband on the phone. But I would user them again. Also the office people were very nice too?

Excellent. He was fast in determining what was wrong. He had the part. He replaced the part with no problem.

Schedulers were friendly. Technician came for a service call, determined we needed a fan motor replaced. The part was ordered and 2 days later they came back to fix it. Went great.

Did great showed up promptly and replaced amd gone in a little more than an hour.

John quickly diagnosed and showed me the easy fix for my dishwasher. He was unable to repair my fridge but stated that he did not want to just start replacing parts to charge me money. Very happy with my service and the communication.