EXCEL WINDOW & DOOR INC

We’ve had over $28,000 worth of work done by Excel Window and Door since February. Most of the work was impressive, and I’ve never had better workers in my home. This changed on the final day for an upstairs window expected to take a full day including building scaffolding to reach the project. That need required an extra $1400 on the bid. Instead, they did not need scaffolding to do the work, took less than half a day since they were gone by 11:00, and this included a trip to the hardware store. They then proceeded to charge me an extra $120 for that trip. I caved to the worker’s pressure to write a check that day for all of it without even seeing the work. The corners of the windows do not even match soundly. We have communicated with the owner, and he said there would be no refund of $1400 for the unnecessary scaffolding. He says we agreed to that on the bid. Our confusion then is why we paid the extra $120 the day of. He said it was actually $116 something and would send us a check for $3. It’s not the money. It’s the disappointment that a seemingly good company took advantage of us in the end and left us with poor workmanship. The good workers for Excel are really good, but be careful of the others. It’s unpredictable what you’ll get.

They were providers for the type of windows that we have. It’s quite a ways away from where we live, so they came a distance to do our windows. I was satisfied. They had to order the product, so it took longer than I wanted it to. I don’t recall the price, I remember it being kind of pricey, but they were the only providers in the area for our specific brand of window, we didn’t have a choice. They are a small company. They are easy to work with. Just one worker from beginning to the end. They do good work. It was limited on what they did for me.

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They quoted me $230 I think. I've used them before. I have Anderson clad windows and they came out and replaced some molding on some of the windows that had cracked. They did a very nice job. Their responsiveness to my needs was very good. So they were very responsive and they showed up right on time.

They did a good job for us. They weren't the cheapest, but that's okay because they did a good job.

While reviews on this provider's work are very positive, I refuse to pay $25 for an estimate even though if hired would be applied to cost. I just don't believe in paying, as a customer, for the right to earn my business.

Repair work to be done in late spring or early summer.

It went great! Didn't feel like I was getting taken advantage of. Super nice and very professional.

Very professional - expensive but good.

They're just very friendly, knowledgeable and easy to work with.

We had a large number of windows where the insulated glass seals had failed. The glass was under warranty, but we needed someone to do the labor. Chris Whorton came out to give us an estimate and went over the entire house with us. He discovered several more windows whose seals had failed, and we ordered those as well. We would have lost out on the warranty for those windows if Chris had not pointed them out. Excel handled the measuring, ordering and installation of the glass. It was a big job - they replaced 21 pieces of glass in one day, cleaned the windows they installed, and picked up all the mess. We were very pleased and would definitely use them again.

They were very good. They do the work exactly as they say. They exceeded my expectations. You pay more, but you get what you pay for.

I called the company and they came out and gave me a bid. There is $25 fee for the bid . The fee is applied to the work. They replace molding for 2 windows.The installer did a excellent job.

They charged me $25 for the estimate. Their price came back to be substantially higher than the others that I was working with. They would not be someone that I would likely go with but it was good for them because they got $25 for an hour or more as it was a very brief visit. I did not use them and so, I would not be able to speak about the quality of their work. Their estimate was for $1233. However, I ended up getting the window for $648 from a local store and I would have another person who would come out to do the installation for $325. They were way out of the line in terms of their pricing. I respected their frustrations because they would have people that would try for their estimate and their estimate would come in high. They would then end up wasting their money but in this way, at least they would get $25 an hour or whatever it would take. So, I could understand their business model.

I had several windows that needed replaced due to wood rot and a seal that was leaking. Made an appointment with Chris W. to come out and discuss options, I told him I wanted a window that wouldn't rot and have a low E glass. Chris arrived as scheduled and recommended a solution which I accepted and scheduled the replacement. A few days later I found our bathroom window also had moisture between the panes, Chris came back out, measured and provided a price to replace the glass. He indicated that the window didn't need replaced. I also ordered the glass replacement and scheduled all three to be done at the same time. The price was as advertised and they actually did some other repairs at no charge.

They did a great job. They were respectful. I would recommend them.

They measured everything and ordered the windows. They did a great job with the installation. They were fairly priced too, and we didn’t have any issues. I would definitely hire them again.

They did a good job. They were really professional.

He was very professional and got the job done quickly. We had quit using this door to our deck because it was such a hassle. Now it works like new.

EXCEL Window did a great job. They showed up on time and were clearly knowledgeable about the process from start to finish. They took care of the wood rot found and educated us about things that were done wrong with the original widow installation. Winter installation was not much of a problem. Interior doors were kept closed in the room they were working in. Everyone on their team was courteous and professional. They removed the old windows and cleaned up nicely.

They started doing the work and it was good at first, but then when they tried putting the new door in the problems started because they didn't do the concrete work correctly. They didn't fill the holes with the right material because they just used white glue. An honest company would not try to cover up the problem by putting a new door over bad concrete, but would come to the customer and tell them of the problem and how to fix it. They also didn't put the screen on correctly. I'm supposed to have a 1 year warranty with the work but haven't received that yet, and I was told by Excel that they would send the 1 year warranty through the mail. I also never threatened them with a gun as the president and his distributor said, and they never set an appointment. So at this point I wouldn't use them again or recommend them to others!

The owner, Chris Whorton, is extremely knowledgeable, His crew is punctual, works quickly and efficiently, clean up their messes and really seem to have a lot of experience replacing windows. Have used them many times for window replacement and have always been pleased.