Countywide Heating and Cooling LLC

Very nice people, but this had been a challenge since literally the day it was installed when it leaked right after they left. I am sure they are capable of installing a very straight forward install, but if there is a problem, and needs more attention, the owner David will hope the problems goes away versus digging in and standing behind the product I paid for him to install and stand behind. I had 12 interactions with the company, and it still did not work properly. I have copies of my communication including when I asked him to have a company representative come out, and that took 8 months. When the Representative did come out, and he was coming inside to address my questions on what I could do to improve the performance, the owner of Countywide said he did not need to come in. That told me he did not care, and meant it, when he had said on the phone earlier that week, after less then one year of installation, I should call someone else to take care of the system. I did have another company come out, and they fixed the noise that David said would always be there, and they reported questionable issues with several aspects of the install. Since then I have had repair to update and correct at a very large expense. I have now had two Mini Split systems installed and this was the first one in June 2016 with the second this year. It was night and day on the 2nd install. The first one looks sloppy outside, and even the Rep who was out did not deny that. His comment was it would be expensive to change. I saved a long time for this purchase. It was a very expensive lesson. I do not suggest them for Mini Split install or any care.

Countywide was sent to my home by my home warranty people to diagnose and fix a problem with my heater. They called me on a Wednesday and were very flexible in arranging a time to come out. They even come out on Saturdays if needed. They were able to come the next day, during my lunch hour, and they actually arrived ahead of schedule and were waiting on me when I arrived back at my home. They were very friendly and got straight to work diagnosing the problem. After figuring out that the thermostat was the problem they replaced my old (cheap) thermostat with a new digital thermostat (lucky for me it was all they had on their truck!!) I only paid my home warranty co-pay, so I am not exactly sure how much this would have cost if I had been paying outright. They were done with everything in less than an hour. Countywide was friendly, fast, and they cleaned up the (minimal) mess they made before leaving. I would definitely work with them again and highly recommend them.

coil

David Lloyd and his team are honest hardworking men that know HVAC's. The install of the complete system in 2008 went very well. It was a difficult job as they rerouted the AC lines on the outside of the house and had limited space to install the indoor circulator. Everything still works great, they perform twice yearly maintenance on my systems. They backed the new system with a 10yr parts and labor warranty so long as I maintained the service agreement. I have never waited more than a day for service when issues come up. All of the men are very nice and pleasant and very respectful of the home. There is never a mess when a job is done. I would highly recommend them to anyone needing an HVAC company.

The last time around, they checked the system out. I guess they gave me a discount because I have used them before. They are really great. The guys that come out are really fantastic. They call before they get here. They are friendly, polite, quick and efficient in doing their job. The price is really reasonable. They get back to me right away, even if I were to call them on the weekends, which a lot of companies don?t do. I would rate them highly and would use them again in the future.

I didn?t contact them as I had a service agreement with another company. They are the ones who sent the Countywide Heating and Cooling crew out. They were on time and repaired the problem satisfactorily. I didn?t have to pay for the service as it was under warranty. They seemed like they knew what they were doing. I was satisfied with their service. I would recommend them.

They test everything to make sure it's all working properly. They even let me know the filter that I had on my furnace (that another company installed) didn't even work with my unit. They are great and I'll continue to use them.