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The Tile Shop

Ceramic Tile, Flooring Sales and Installation, Marble and Granite

Reviews

4.721 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
10%
3
0%
2
5%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.7
punctuality
4.7
Showing 1-21 of 21 reviews

SYLVIA F.
01/2017
5.0
ceramic tile
  + -1 more
Fine, they didn't have the amount of tile I needed but offered to retrieve a supply from the warehouse. I received the amount needed within a short time.
Description of Work: Tile to complete project

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard C.
04/2016
5.0
ceramic tile
  + -1 more
unknown
Description of Work: Bought wall tile, great

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Terry T.
01/2016
5.0
ceramic tile, flooring contractor
  + 0 more
unknown
Description of Work: Provided material for a kitchen backsplash.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$700

Lisa L.
10/2015
5.0
ceramic tile, flooring contractor
  + 0 more
unknown
Description of Work: tile for backsplash in kitchen

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Donna M.
06/2014
5.0
ceramic tile
  + -1 more
The Tile Shop was fabulous. What I didn't use they took back and gave me credit for. The worker who installed the tile was fabulous. He is a real artist. He did a really good job.
Description of Work: I purchased tile for the backsplash in my kitchen and they recommended an installer and he did a super job and the tile looks great.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Jeffrey P.
05/2014
5.0
ceramic tile
  + -1 more
Originally walked into the retailer wanting to get tile installed in our bathroom. Instead, they encouraged us to do it ourselves, and showed us all the steps to do it. Left feeling comfortable that we could do it, and it couldn't have turned out better. Have done 3 more tiling jobs since then, all ourselves, and all purchased from the Tile Shop. Each experience has been as good as the last, and have been to 3 different stores, all very helpful and consistent.
Description of Work: Sold us tile to do our bathroom ourself

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,500

Annie P.
12/2013
5.0
ceramic tile
  + -1 more
This company was recommended by our tile installer. Wow, they were great. So helpful start to finish. They were very patient with all of our questions. They didn't push us, or try to sell us anything we didn' t want. They helped us with our choices for our lifestyle. The prices were very reasonable and we are happy to know they are going to be there for us even after the sale. The tile itself was a tumbled travertine. They took their time to explaine where it was mined, how it was mined etc. We left feeling great about our choices. They asked us lifestyle and care questions so they could recommend what would work for us. We highly recommend this company.
Description of Work: Supplier of tile and supplies.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Donna M.
08/2013
5.0
ceramic tile
  + -1 more
I used the Tile Shop in St. Peters and worked with John. He was extremely professional and helpful in selecting the tile for my kitchen back splash. When the tile I ordered arrived, it was a darker color than the sample I had looked at. I was able to go through the tiles they had on hand and switch out some of the darker ones for lighter colors. Also, the installer I selected from the list of contractors provided by the Tile Shop, James Murphy, was THE BEST. His bill was exactly the same as his bid and his work was pure art. The back splash looks even better than I had imagined. I recommend the Tile Shop for the product and I certainly recommend Mr. Murphy to do any work you need done in your home. The Tile Shop issued credit for the leftover tiles. All in all, I'm very happy.
Description of Work: Purchased tile, adhesive and sealer for kitchen back splash.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$500

Vivian L.
05/2013
5.0
ceramic tile
  + -1 more
Great. Greeting us upon our arrival.Showing us our options in tile. Courteous and knowlegable personnel.
Description of Work: Showing tile available. Ordered tile selected. Answered all our questions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joe G.
09/2012
5.0
ceramic tile
  + -1 more
we purchased the tile, grout, and other items our installer needed with Tony's help. The installer picked up everything so we wouldn't have to worry about that. We did have some excess items that we gladly returned for a refund. We had shopped around for tile and found that the Tile Shop had by far the best selections, best customer service and best price. we highly recommend Tony and the Tile Shop!
Description of Work: we met with Tony at the tile shop to pick out ceramic tile for our kitchen, half bath, full bath and master bath. he was very attentive the entire time we shopped and made excellent suggestions (ie: flat vs shiny tile, and grout colors). we also received a discount for opening a GE payment account.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,643

Gary W.
09/2011
5.0
ceramic tile, flooring contractor, marble & granite
  + 1 more
I bought some tile, waited for it to arrive, and then went and picked it up. They had a great selection and just be prepared to wait if you special order something.
Description of Work: I used the Tile Shop to purchase some tile.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Thomas M.
09/2011
5.0
ceramic tile
  + -1 more
I decided to use a different type of tile and this company does not work with that tile. They told me they specialize in bathrooms and I am doing a foyer so the fit was not too good. They seemed like an okay company and if you were doing a bathroom it would be a good place to go. If I was doing a bathroom I would have use them to quote in the future. The quote was in writing so that was good.
Description of Work: I used The Tile Shop to bid on installing ceramic tile.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Amy C.
08/2010
2.0
ceramic tile
  + -1 more
It wasn’t a good experience. We bought tile to put in our kitchen and since we were new to the whole tile buying thing, I guess we were ignorant about what we were buying. We did not know that it would be scratched easily, so while they were installing it, it was getting scratched. They were installing it regularly and did not do anything that would scratch it. They basically tried to claim that it was our fault for not knowing that it was scratched and when we tried to return it, they would not let us. We spent about $400 on that work and thought that the price was good.
Description of Work: We bought tile from The Tile Shop about 2 years ago to put in our kitchen.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

$400

Sue G.
06/2010
5.0
ceramic tile, flooring contractor
  + 0 more
We remodeled our master bathroom and purchased tile from The Tile Shop. It was a great experience, all of the personnel we dealt with were helpful and knowledgable. I went there about five different times buying tile and supplies and always had a helpful associate and they had almost everything I needed in stock.
Description of Work: Do order tile from them and ask their advice. They are a wealth of information!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

NANCY E.
06/2010
5.0
ceramic tile
  + -1 more
The project went very well. We now have a lovely new bathroom. We got a lot of our ideas from the many displays at the tile store. They not only sold us the tile they told us how to take care of it and also took back any excess tile we had with a refund. I truly appresciate all of the help I was given and will gladly shop there again.
Description of Work: I purchased tile from this store to remodel my bathroom. My family and I made many triips into the store to help us decide what we wanted to put in the bathroom. Any time we wanted to talk to someone on these trips there was always someone willing to answer our question very patiently no matter how dumb they may have been. My contracter went with my son to see what we had chosen, they gave him all the information needed to buy the tiles. When my daughter and I went to the store to buy the tiles the salesperson was so helpful in getting the right amounts and the right tiles. When we noticed a shortage in our supply after we had picked them up, they very cheerfully gave us what was needed. Their advice and help through this entire project was outstanding.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

KATHERINE T.
04/2010
5.0
ceramic tile, marble & granite
  + 0 more
After visiting The Tile Source as well as HD and Lowes, I found the Tile Shop to have not only the widest selection of tile, but also the best prices. The same tile that we purchased at the Tile Shop, would have cost double at the Tile Source and good luck finding the period tile we needed for our 1895 home at the big box hardware stores. Not only is the price and selection fantastic, they are very professional and the turnaround time is fantastic. Can't say enough about them. Great experience.
Description of Work: Purchased large subway ceramic wall tile for bath 1, beehive marble floor for bath 1, small marble subway wall tile for bath 2, marble cap pieces for bath 2, and basketweave marble floor for bath 2.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Rick B.
03/2010
5.0
ceramic tile
  + -1 more
Ozzie Hamdeh was very knowledgeable and helpful in our selection. They have a great showroom with many types and sizes of tile.
Description of Work: Porcelain Tile and grout

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

JEFFREY P.
12/2002
4.0
ceramic tile
  + -1 more
THEY HAD AN INCREDIBLE SELECTION OF TILE AND EVERYTHING NEEDED TO COMPLETE THE TASK AT HAND.
Description of Work: I PURCHASED TILE.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

12/2002
5.0
ceramic tile
  + -1 more
THEY WERE VERY NICE AND VERY HELPFUL. THEY HAD A LARGE SELECTION.
Description of Work: THEY JUST SOLD US THE TILE AND THE GROUT MIXTURE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

12/2002
4.0
ceramic tile
  + -1 more
THE PRICES WERE FINE.
Description of Work: THEY PROVIDED THE TILE AND MATERIALS.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

12/2002
5.0
ceramic tile
  + -1 more
VERY GOOD
Description of Work: THEY PUT DOWN PORCELAIN AND TILE FLOOR.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    15686 Manchester Rd, Ballwin, MO 63011

    www.tileshop.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Ceramic Tile,
    Flooring Sales and Installation,
    Marble and Granite

    FAQ

    The Tile Shop is currently rated 4.7 overall out of 5.
    No, The Tile Shop does not offer free project estimates.
    No, The Tile Shop does not offer eco-friendly accreditations.
    No, The Tile Shop does not offer a senior discount.
    No, The Tile Shop does not offer emergency services.
    No, The Tile Shop does not offer warranties.

    Contact information

    15686 Manchester Rd, Ballwin, MO 63011

    www.tileshop.com