J & E Plumbing

I called them yesterday and set up an appointment for today at 9am. They did not show and did not call. Due to that reason, I have decided not to use this company.

Once they showed up, the work was performed satisfactorilly. The owner and I spoke before I purchased the Angies list Big Deal and I guess we had a miscommunication as to the use and purpose of my buying the coupon because when we completed there were additional costs. I was not happy with my experience with J&E Plumbing and will not use their services again. I have many other options for plumbers.

Jeff is a great guy and a very professional plumber. He sent two plumbers to our house plus he came over himself! So, we got three professionals opinions at once which was cool! The quality of their service was great! They were done with the job very quick and they gave me lots of good advice on the plumbing of the house that I just bought! The only concern I had was that I had to pay extra on the top of the deal I purchased through angie's list BUT Jeff gave me an outstanding quote for the next job in my house which urgently needs to be done so it all even out! Overall great guys and they know their job! Jeff is very responsive and punctual! I am planing to be his regular customer!

Two plumbers arrived about 4 hours after my initial call to the company. They introduced themselves upon arrival, were polite, professional and obviously knew their work. Very efficiently unclogged one toilet, fixed a leak in a 2nd toilet and checked out the rest of my plumbing system to make sure everything was in order. Would definitely use them again. I felt very comfortable having them in my home. Glad I had purchased Angie's Big Deal ($119) several months earlier. It covered all the work done.

I ended up not using the coupon because I was out of their service area, but they were good to deal with over the phone.

We initially called J & E Plumbing to fix our laundry room faucet, which was leaking. Harold came and fixed that immediately. It had been leaking for over a year. Not only did he fix that, but he found a problem with our bathroom faucet and promptly replaced that, too. We had wanted to replace it ourselves, but didn't know how. From there, he inspected the entire house and fixed every problem we had within the two hour time period. We had a kitchen sink with a spray handle that did not work. We ran out and purchased a new faucet and he was more than happy to replace it. Harold and Jeff have been more than accommodating. We now know more about the plumbing in our house than we have known in the seventeen years we have lived here. It's a good feeling to feel confident about the quality of the plumbing in our house. It is also a relief to know that if we should have any problems in the future, we know exactly who to call. Believe me, we have tried numerous plumbers, without being satisfied. I can say that we are truly satisfied with J & E Plumbing and will never hesitate to call them in the future. Our seventeen year quest for an excellent and honest plumber is over!

It went very well, I called J& E Plumbing at 9:30 am to set a date. As luck goes, J & E just had a cancellation and they sent Harold out within the hour. I'd already cut an access opening on the interior wall, so it was quite easy to cut and remove old and then install the faucet and shutoff valve. Harold was very professional with his work and very personable in talking with me. He completed all in under two hours. I'm happy.

I purchased the Big Deal coupon to have someone come out and look at an upstairs bathroom sink that has been draining slow and water is barely coming out of the faucet. I contacted the number after I purchased the coupon and the person that answered the phone asked me to send an email because he was out on the job. So I emailed the details, had an email in response within 2-3 days confirming the date, time, address, services needed. I took off work to wait for the plumber to arrive. Someone was supposed to be there between 12-3. After no one showed up or called after three I called the main number twice with no answer, then called the alternative number twice. I left two voicemails. This was at 3:09. I did not get a call back until 4:30. The person said that he messed up the schedule, forgot it was a holiday, his helper called in sick. He had several different excuses. He said he was in Kirkwood on a job, asked me to text him my address and he'd be over. I text my address to the cell number, didn't receive a response. Text again about 6 asking if he was still on the way, no answer. About 4:15 when I hadn't heard back yet I sent an email saying that no one showed up and I had wanted my money back. Around 7 pm I get an email back saying he was waiting for my text and never got it and had gone home and just checked his email. I then called him immediately and told him I sent that email before hearing back from him and that I did send the text messages to his phone with my address. He said he never received, that when he got there I could check his phone etc... He said he would come out because I explained my plumbing issue was getting worse and I was afraid of any damage it might cause. He says he is going to eat real quick and head out. That's at 7. Then at 7:24 I get a text saying he would be at my house in 45 minutes. My house shouldn't have been but maybe a 25 minute drive that time of night with no traffic. I got the feeling he was wanting me to cancel by saying that he was going to be at my house THAT late and possibly spend two hours there. His later actions confirmed it. I text back and said that is too late for me, it would put him here maybe at 8 and leaving at 10 pm. I told him I expected him to be here within 20 minutes or so after his call and said that I guess I'd see about a refund from Angieslist. That text was at 7:26. I get a response at 7:29 that he is in Maryland Heights and 33 minutes away. I text back within minutes, "Ok if you can head over I'd appreciate it. I just didn't want it to be really late because of work in the morning. I'll be here." Then at 7:37 he said " Based on your last email I have already turned around and highway headed back home. I think for now we should probably part ways." Then he included some crap about me saying jump, him saying how high and then saying don't bother. That's crap, it was like a text fight with a teenager. He couldn't even call me to tell me he was turning around and that we need to part ways. He was done trying to solve his error and he just wanted to go home and not do anymore work. First, I only sent one email expressing being upset and wanting my money back and told him that was before he had responded to me so I don't know what email he was referring to by based on your last email. Yes there was a communication breakdown but I had responded when he said he was 33 minutes away to come on out. Then he just decides to turn around and text me back saying we need to part ways. I think if you run a professional business you would know how to schedule your appointments, regardless of when people are sick. I received no phone call until an hour and half after my appointment was missed, the appointment was scheduled two weeks in advance and included my address and phone number. And then I wait from noon and finally at 8 pm the conversations and ordeal with us are over. I believe this was unprofessional and at first he wanted to solve HIS mistake and then he just got tired for the day and wanted me to cancel on him so he could go home. He said I could reschedule the next day when they opened in the morning and I told him this was my only day off that I was available to do this, hence the two week in advance scheduling. Plus who would want someone in their house doing work after that entire ordeal? A professional company would have called back to talk to me if they were going to turn around and not come out. Not text. So now I have to find a plumber that has an appt available around 4:30 so I can get this work done since my half day off was completely wasted. Hopefully Angieslist gives me my $99 back because I will need it to pay another plumber that shows up when expected. I'm sure he doesn't care about one F being on his rating and will most likely explain after this is submitted that this is my fault somehow. I had every right to be mad and frustrated and gave him a chance to come out after hours and fix the problem. The entire ordeal was unacceptable.

Jeff came to the rescue of my DIY plumbing project. DIY plumbing rule...never start a plumbing project in the evening, when you run into problems and need parts, hardware stores close, and then you have no water until the next day. So, started my plumbing project around noon, plenty of time to get to the hardware store if/when I run into trouble. Simple project, remove three caps I sweated on a couple of weeks ago and install shutoff valves. Done this plenty of times in the past. Should take 30 minutes max. An hour later, one cap removed, 2 annealed in place and stumped on what to do next. Now what, go to Angie's List to find a plumber on Sunday. Again, should be simple, find a plumber with 24/7 emergency service in my area. Not so easy, not many plumbers have 24/7 emergency service. Jeff does, called him, told him what my problem was, and he was at my front door within an hour. Thirty minutes later, caps off, shutoff valves installed, and no leaks! Some may think $150 is pricey, Jeff told me on the phone he charged $150 minimum on Sundays, but with the prospect of no water Sunday evening/Monday morning, this was money well spent. Thanks Again Jeff!

I purchased a Big Deal coupon and contacted Jeff by email. He set up the appointment the following day to arrive as soon as someone was able to be home. I was very happy with the results and will use them again.

I had gotten a bid from a different plumber ,when a friend of mine suggested I call J&E Plumbing .I was glad I did. Jeff came in and was very professional,gave me a bid that was lower than the original one (without me telling him that I had received the other bid) Jeff and Gary did a great job on a difficult bathroom .He replace part of my sub floor re-tiled the floor ,replaced and re-tiled the shower and replaced the vanity ( he was able to reuse the toilet) He had to tear out some of the dry wall and he did and replaced it so you cant tell it was ever repaired All in all they did a great job ,did it quickly and cleaned up nicely. I have had numerous compliments on my new bathroom and would recommend J&E Plumbing to anyone looking for this kind of service. I will defiantly keep his number in my phone directory. Thank You J&E Plumbing !!!!

Jeff arrived promptly and completed all work in an efficient amount of time and at a price we were happy with. Would/Will use them in the future for ANY plumbing needs. Highly recommended!

I was skeptical at first, but a friend recommended them. Gary did outstanding work, and answered all the questions I had. I just wanted to praise how great of a job they've done. I would recommend them to all of my friends that are homeowners!

Harold was prompt, professional, and pleasant. He got in and got the job done, and it wasn't an easy one. I feel I definitely got my money's worth. Will definitely call on J&E plumbing for future needs.

It seems that sewer drains always like to clog up on weekends. J & E responded, quoted a price and time and met those commitments. And, the work was down well, they work area was left clean and tidy and, other than the working drain, you'd never guess they were there. Use them.

We have put things out until after the holidays. So far, everything has been good. They were very responsive and we are happy with them. My experience with them so far has been excellent.

Really good communication. We had to reschedule and that was no problem. The plumbers arrived promptly and got right to work. They did a thorough job. They will be coming back later this week to do more work.

This was the perfect deal for us - we had poor water pressure in our kitchen, a loose toilet and a toilet not flushing properly. J&E resolved all three problems in approximately two hours, which was covered by the Angie's List deal we had purchased. The only additional charge was for the parts to fix the kitchen sink - a couple of valves and hoses. So, the $175ish was the cost of the deal plus $40 for parts. And, they showed up a few minutes early. Overall an excellent experience.

Though they fixed the issue I felt I was misinformed on the cost involved. Ended up paying over a hundred more than the original price even though the time spent didn't justify it.

The plumber did a very good job replacing the kitchen faucet. He cleaned up after himself and left the area in good shape. The plumber replaced the wax ring seal for the toilet, initially it looked okay, he cleaned up and left within the two hours allotted in the initial Angie's list deal. We noticed afterwards the toilet wasn't level and would rocked when seated on. In addition, the toilet leaked from a different location from the initial leak. A couple days later, we called the plumbing company and explained what was wrong with the toilet; they sent a two man crew out that day to fix these two issues. The crew pulled the toilet, installed another wax ring that we had to supply. They reinstalled the toilet, it was now level and did not rocked however there was still a leak that wasn't there before! They told us new tank bolts were needed to fix the leak and went to the hardware store to purchase a set. After replacing the tank bolts and tank gasket and the leak still exists. They showed me where the tank was leaking and said we needed a new tank. They cleaned up and left. No offer to replace the tank was given. What had happen is the tank was cracked during the mishandling of toilet in the removal and install of the first wax ring. Now we have a cracked tank that needs to be replaced or the whole toilet! Not what we're expecting to do when we hired the company to replace the wax ring seal. The reason for the overall D score and not an F is we liked the job that was done on the kitchen faucet.

He came prompltly to fix the leak. He did not come a second time as promised to look into a couple other issued until I called again after the scheduled time and set up another appointment. But when he came he took care of the problem.

He started by telling me what he THOUGHT the problem was. Turns out he was wrong. He never finished the job, really never started the job.

Jeff sent out Gary to repair a leaking water line joint. Gary arrived within the time framed Jeff specified. He was persistent in fixing the pipe joint. In addition to fixingbthe leak, Gary was super responsive in addressing several slow drains I had. He snaked my tub and cleared a sink. I will definitely use J & E Plumbing again.

I purchased J&E's deal on Angie's List for a Service call, 2 hours of labor and a whole home plumbing inspection. I mostly wanted the 2 hrs of labor since I knew I had one bad drain and a rusty flange and sink stopper that needed to be replaced, however, I am glad the inspection was done as I found out my garbage disposal was cracked and leaking. That needed to be replaced as well and some of the time from the 2 hrs purchased that was left over from the sink repair was applied to this. The plumber that was sent (Gary) did very good work and was efficient. I am glad Jeff offered this deal...it saved me money on the labor and found a problem that even my home inspector missed. For that as well as the good work, I will be calling J&E for my future plumbing needs. UPDATE- As part of the inspection, the plumber sent also found that my kitchen sink sprayer was broken. Jeff let me know this item was still under warranty and he would take care of ordering me a new one. The plumber told him the wrong finish, so when the sprayer arrived a few weeks later, it wasn't the right one. When I contacted Jeff about this, he offered to order the re-correct one. Almost 2 months went by and I heard nothing and did not receive my sprayer. I followed up via email several times and was ignored. At the end of March, I finally got a response to yet another email and he again offered to resolve the issue and pick up a sprayer the following Monday. Since that time, I have emailed twice asking if it was ready and again, NO RESPONSE. While based on the initial appointment, I would have called J&E plumbing again, I can no longer say I will do business with them. While the initial offer to take care of my warranty issue was gracious, if you're not actually going to follow through don't make the offer. I would have replaced it myself months ago and not dealt with a broken sprayer for 4 months if I had known Jeff was going to drop the ball. And deliberately and blatantly ignoring a customer's repeated requests for status on a commitment you made is highly unprofessional! I will be finding another plumber for future needs.

They performed a whole house plumbing inspection and fixed a back up problem I was having. They were on time, courteous and professional workers. They kept me involved with the service to make sure I was satisfied.