They did not attempt to reconcile our relationship or try to keep our business. All he did was email us this: "I'm sorry you feel that way. We have plenty of work, both commercial and residential, to worry about 1 job. I was simply trying to help you two and your family out. I hope you find a contractor that you are happy with and things work out. Thank you for the information and your concern! Sincerely, Steve Derryberry | OwnerDerryberry Concrete Designs314-358-8869" He was dishonest, increasing the square footage of our porch, raising prices on everything and trying to tell us he was trying to help our family by offering us a discount of $250. On a phone conversation he even went on to say our children went to the same school trying to get our business and say he would help us out with a discount.
Description of Work: We were working with this company last fall, the weather was cold and it was not a good time to do the project we were needing done. In Feb I received this email: I hope this email find your family and you well! "I just wanted to inform you of a discount of $250 we are providing until the end of this week. This discount is for providing us a commitment to hire us to completeyour concrete work. The last conversation we had, we discussed it would be best to hold off until the spring of this year. I just wanted to throw this out there for you, as we know every little bit helps! In addition, we only offer the discount during this time of the year. If you have any questions, or if I may be of any assistance, please contact me." We agreed to set up the project as they were offering us a $250 discount. When I reviewed the contract closely right before getting ready to sign and begin the project I see that he had lied about the square footage of our porch. Back in the fall it was 208ft2 and now he was charging us for 225ft2. He also raised the price from $6.00 ft2 to $6.25, the driveway was increased from $8 to $8.50, the piers were increased from $250 a pier to $300 a pier and the roof stabilizing went from $500 to $650 and then he added $882 to remove the existing driveway which was included in the fall! Nice $250 discount. The price increased by over $3000! They are not trustworthy!
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$9,000
Response from Derryberry Concrete Designs
This customer is simply slandering our company. She is upset that the was offered many opportunities to save money and have top quality craftsmanship done, and missed the opportunity. The scope of work from last fall to this spring has been changed. Therefore, the prices will change. In addition, prices change every year. The cost of labor, insurance and materials go up every year. I decided to end the relationship after several attempts via email and phone to contact her. She failed to respond to any attempt, except one, to say they are ready to move forward. She was too busy to meet to discuss and finalize the contract and permits that need to be done. She is plainly upset and trying to make our company miserable because she made several mistakes. This is a simple case of slander and will be removed with proper parties contacted.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Concrete Pouring and Repair,
Decorative Concrete
FAQ
Derryberry Concrete Designs is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: Closed
Derryberry Concrete Designs accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa