Decorative Concrete Resurfacing

After paying $8000 a few spots popped off and they blamed it on concrete shifting. Never mentioned anything about this when we hired them.Just told us it would never come off even if concrete cracked.Very disappointed after spending that much money.

Excellent job. Prompt. High quality work. Communicated well throughout. I would definitely hire again

Exceptional

Cool Deck looks okay but you can't get any stains off it even natural biological stains such as grass or dirt. It stains very easily and the cleaner that they recommended does not work. They put a mortar in between the sections of the patio which has literally turned the color of mold and again cannot be removed. You would think that a company in this business would make sure that the products they use can be cleaned. They came back and repaired the patio because it was sinking and they mud jacked it. It wasn't two months and it sunk again. This company does a cosmetically nice job but the quality is VERY poor.

Exchanged couple of phone calls and cleared calendar for an appointment. Salesperson called morning of the appointment to let us know Decorative Concrete has a $2500 minimum charge. We have a small job so their minimum would be cost prohibitive. It would be nice if their website was more transparent. Would not have wasted my time.

Amazing.. best customer service I've ever experienced. Great communicators. We got exactly what we wanted.

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Getting a good quote from them was not easy, but once the crew came everything ran smoothly. The owner even came by and changed the repair process to make sure it would last. Thanks guys. You did a great job!

The company was very professional and punctual. The job took one day and no mess was left behind. The garage floor is beautiful and clean. We will use this company again for other projects. I love my new garage floor.

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I Love, Love, love my new garage floor ! Joan came out quickly to talk to me about the product and provide an estimate. She was very helpful providing me with all the info I needed and helped me pick the best color to go with the outside of my house. She even came out a second time so I could look at the samples one more time. They finished everything in a day..the installation team was nice and left everything spotless ! You can drive a forklift on this floor with no damage. It has made our garage look Beautiful. Everyone who sees it gushes about it! Did I say I Love my new Garage Floor ! Thanks Lisa, Joan and the whole team for a Wonderful Experience.

We are remodeling our basement and are having quite a bit of work done. The work performed by Decorative Concrete was great. The crew was very professional and courteous. They performed the work on time, gave good estimates on dates and did a great clean up after all their work. We only wish all the work done on our basement went as well as the staining.

Called to make appt and Lindsey came out and showed us what she had to offer that would work in our situation since we diid not have level flooring. We had never seen this process before and it looked unique online. After a couple of appts and looking at different styles we chose to get the decorative concrete to cover our basement floor that had just been ripped up because we had to replace all of our cast iron pipes and the top surface was not smooth or presentable for guests. The original design we wanted would not work-Lindsy said it was very labor intensive and would not hold up as well under normal usage. The date was set and they came out and unfortunately it took a little longer than we were told, but we also didn't want to rush it. We were anxious to get this all over plus we had other work that was to be done the following week and that had to be changed. After it was done there were some issues that had to be addressed and they did take care of them, it just took a little longer than we wanted to get finished. THey had suggested we go to a location that they had done years ago with this same process to see how it looks and holds up--we were very impressed. Even though it didn't look like new or something that was presentable--the circumstances were that it was a horse barn and the usage was way more than any household would endure. We spoke to the owner there and she confirmed what we expected that this process was something we would like and it will hold up for many years.

My husband and I went to the Home Show looking for concrete contractors. We stopped at the Decorative Concrete Resurfacing booth to look at the resurfacing they had there for concrete - such as sidewalks, etc. I noticed that they had a shower that had been "resurfaced". I couldn't get over it. It looked beautiful - almost like granite. They asked if I would like to enter a drawing because they would be giving away a "shower resurfacing" if you had a fiberglass shower, which I did. I wasn't going to sign up thinking they were just looking for my name to contact me in the future, but then decided why not. I came home and thought how I would love to do that to my old shower surround because it was a very outdated pinkish color but it wasn't on our "list of what to do" this spring so I didn't pursue it. Well a couple weeks later I got an e-mail saying I had WON the shower resurfacing at the Home Show. I at first thought - no way could this be for real. But it was - I had won. Lisa O'Hern came out to my house on a Monday and brought samples of my choices. She did a short video of me saying that I was the person that had won at the Home Show. The next day the workers (2 gentlemen) came out and did the entire job. They made sure they covered any area that needed to be covered, they were very professional, they stayed and worked until the project was complete. It turned out fantastic! I couldn't be happier. I feel like I am in a hotel when I take my shower now. It just looks beautiful!!! Lisa was a pleasure to meet and to talk to. I keep thinking they never would have had to have called to tell me I won. I had totally forgotten that I entered my name so I think it really says a lot about their company that they followed thru with something like this. I will definately keep them in mind if we have any work that needs to be done and would for sure recommend them for the work that they did do in our shower!!!

We contracted this company in May 20011 to acid stain a basement floor in late July 2011. This was part of an overall basement remodel. As we got close to the scheduled date, I was assured that they would be there on time. When the date arrived, they were a no show, no call, no email. Eventually, they did show and start work about a week late. We had scheduled other jobs that had to be delayed. Communication was poor. We ran in to trouble during the refinishing process because the floor would not dry. We received an explanation of the drying issue after about 4 days of waiting. We were given an option to use a water based sealer versus a solvent based sealer. We were given the impression that the water based sealer was of lesser quality. We found out late that the drying problem had occurred with other customers at about the same time. After the sealer was applied, we found some foot prints in the floor that went through sealer. We were told that the prints would be fixed. After several phone calls and two promises that they would fix the prints, we gave up waiting. We have a rug on the floor to cover the most visible prints in the center of the room.

I thought their work was really good. They had good references and I went to review different locations where they had done work. Their workers were craftsman and very professional. I did have a small issue the following year and they were excellent about addressing it.

They were responsive, punctual, and professional. We will not use them again in the future.

The design colsultant, Joan Spurlock came to give me an estimate and to measure the area. She showed me some pictures of previous jobs and she made some suggestions for my procect. The work was done neatly and efficiently. I am very happy with the result.

NEVER use this company! Worst experience of my entire life as a homeowner! They caught our house on fire and my family will be out of our home for the next 4 months. The frustration began when they changed our start date four different times over a two week period. Work finally started on the fifth date, so I thought the worst was behind us...I have never been so wrong. The first step was grinding our cement floor of old paint so it was down to bare concrete. The concrete looked fine once grinding was complete, but they left the basement door open so our main level was covered in a thick coat of concrete dust. Trust me when I say it gets worse! The second step was applying the acid stain which they did and it looked fine. The final process involved the application of 3 sealant coats over the acid stain. They told us the fumes from the sealant were strong and flammable too. They would need to turn off the thermostat and pilot lights, so we might choose to sleep elsewhere over the following 3 days when they were applying the sealant. We took their advice and left the house to sleep at my in-laws. Monday morning, they turned off the thermostat and pilot lights and applied the first coat of sealant. They returned Monday night to turn back on the pilot lights and thermostat. It helps eliminate the smell of the fumes to get air circulating from what they told me. They said they would return in the morning to apply the second application and would need to turn off the thermostat and pilot lights once more. We spent another night at my in-laws, however, I returned to the house early Tuesday morning. I needed to unlock the doors so they could get in when they arrived and wanted to put a reminder letter on the floor to make sure they turned off the thermostat and pilot lights again too. Guess what they forgot to do??? My wife drives by the house at 9am Tuesday morning and two workers are running out the door with smoke coming through our roof. They forgot to turn off the pilot light to the water heater and the sealant ignited. The explosion blew out our four basement windows, torched the basement, and crept inside a wall on the main level. The fire restoration company just removed the last of our contents today and it will take them 4 months to get our house back to move in condition.

Great company to work with. Sales person great! Employees doing the work very hard working and a eye for detail! Would use them again for other concrete in the future!

We were very happy with the garage and basement floor. The porch didn't really match the color, but they didn't have that color. We didn't have any complaints about their work; they did excellent work and we would use them again and recommend them to others. We did have to wait a little bit because their grinder broke on a previous job, but that wasn't really their fault.

The work was absolutely beautiful almost so much that we hated to step on it. They are higher priced, but you pay for what you get and it was worth it.

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