Cardinal Blinds & Shutters

From start to finish the process of choosing and installing my Hunter Douglas blinds in my new house went well. Susan was extremely helpful in choosing the products. She also has quite a design eye. The installation also went very smoothly. My products are now working perfectly. I can't say enough good things about this company. Their customer service is among the best I've encountered.

This is a GREAT company, They did an excellent job of installing my windows a few years ago. Recently I had my windows replaced and Cardinal Blinds and Shutters took down my shades prior to the window installation and then re-hung them. They were able to do this quickly so I wouldn't be without privacy after the new windows were installed. There was no charge for this service.

Had a bit of problem with measurements and was delayed. But the blinds are great looking, and I would use them again

.

unknown

unknown

Installed seven 2" blinds to our perfection. The company is quick to respond and provide quotes.

.

Their price was competitive, they were very responsive and they did a great job.

The company has been very professional and helpful. My advice would be to go with the Hunter Douglas name brand since there is a better warranty on their product. One of our Timber Blinds broke (the cord) and thankfully Cardinal Blind fixed it for us for free. I appreciate that because the product was not that old. The Hunter Douglas blind broke a few weeks after the Timber Blind did and luckily Hunter Douglas warranties their product for life and fixed it for free. (Repairing the Timber Blind was at Cardinal Blind's cost, not Timber Blind's) We did order more honeycomb shades through them recently this year and were hoping to also find roman shades to purchase. We didn't proceed with the roman shades because I didn't like any of their fabric choices.

I met with Amy of Cardinal Blinds at my home. She arrived promptly and prepared. She had many options of good quality products to offer me with a variety of price ranges for us to choose from. I was pleased with so many colors and qualities of products they offer. She is very knowledgeable about the manufacturers she represents and each of their products. After consulting with my husband, we have chosen the products we want to order. We have not made the final purchase but from what I know of this company, their high integrity, their attention to detail, their professionalism and genuine desire to please their customers, I have no doubts or concerns that would interfere with my continuing to do business with Cardinal Blinds and Shutters.

For our first job, Amy (the owner) came over with samples. She was knowledgeable about the products and was helpful in making a selection. We could tell that she had good taste, or at least we felt that her taste was aligned with ours. She wrote up a proposal promptly and we approved it. Her husband (the installer) came over when the shades were ready and did a great job putting them in. We've been happy with the product. This was a good experience. The experience was so good that when we were considering installing blinds in another part of our house, we called Cardinal Blinds and Shutters again. This time they sent another one of their employees. The consultant did not seem to really know her products well; she kept pointing out that this was OK because the installer would be coming to check her measurements anyway, before doing the work. However, her uncertainty about whether product X would physically work in window Y was really distracting and made us feel that this appointment, which we had rearranged our day to accommodate, was not worthwhile. We didn't personally click with this consultant the way we did with Amy. This person had some irritating mannerisms, including continually referring to shutters as "window fashions", insinuating that we would probably want to go with the cheaper options, mistaking my mother-in-law for my wife (35 year age difference) and being insensitive to the fact that it was clearly dinnertime and time to wrap up despite my many hints. We decided not to approve this bid, partly because some money we expected to receive did not materialize (which we explained to the consultant) and partly because we just didn't have confidence in the bid. We've nonetheless now received three follow-up emails "helpfully" reminding us that we might want to do the work (complete with patronizing comments about how energy-efficient the new shutters will be and how we should be getting ready for holiday entertaining). I tried to send the message gently but at this point, I don't know how else to say it: this woman is becoming pushy. I liked Cardinal Blinds and Shutters a lot better before they hired this new consultant. If you call them, insist that they send Amy out and you will be very happy with her work.

On installation day, the installer showed up and was extremely clean and professional. He took extra care to make certain everything was correct and cleaned up after himself thoroughly. He was very pleasant as well. The blinds and shutters look great. they are exactly what my Mother-in-law wahted and she is very pleased with them. This was a good company to deal with.

I was impressed with the professional approach to the entire job. First impression to sales lady(Amy) was great...She gave us several options and prices. After window shades were ordered they kept us informed of shipping and installation schedules. Installation was performed on schedule with a skilled installer who was helpful on all the questions I had about caring for my new window shades.. Product quality was very good.

Our experience with them was great! They were in and out in a day. I thought they were very professional and very attentive to our needs. They helped us make the best decision for what we needed.

They were very quick to respond. They did what I wanted them to do. They did an excellent job and addressed all of my questions.

I received a postcard offer of 25% off shutter and blind installation from Cardinal. They are a local, family owned business and I needed new shutters and blinds, so I gave them a call. They came out and I told them what I needed. They gave me a price and I placed the order. A week later I realized I forgot to tell them about the 25% off postcard. I called them and told them about the postcard and asked for the discount to be applied. She pointed out that there was a line on the contract that said that all discounts have been applied. They would not honor the 25% discount. I was upset, but I was also stuck. Also, the blinds they sold me for my bedroom are so poor at blocking light that the light from my driveway gaslight comes into my bedroom, but not as badly as the morning sun. They are about as good at blocking light as a Kleenex. They did tell me that they weren't lack out curtains, but they did assure me they would keep most of the light out. Obviously, they don't. Even though they appear to be a nice, honest Father and Daughter company, I don't think Cardinal Blinds and Shutters is what they appear. They did a very poor job at recommending a good product for my needs and I was not happy about them not being willing to apply their own discount.