County Plumbing LLC

'The biggest issue was this company was called to clear a sewer backup. The tech arrived and told me there was no inside cleanout (the 2nd company found it in 10 seconds). The tech said there was no ground level outside clean out. (the 2nd company pointed to it when they arrived). The tech said it would have to be done from the roof and they were too busy and it would be several days, and for some reason the work was not covered by the home warranty (he actually called the company and me talk to the agent who confirmed it wasn't covered). I think dealing with the issurer who picks the company then the company just doesn't work well when it's a matter of sewage int he basement or perhaps a heater repair in winter. The other issue was getting them to return phone calls. On the plus side, they were very polite when I did talk with them. This was 3 years ago and perhaps all is fine now.

Mike was really nice. He found the leak; turned off the water; drained the water out of tank. He then had to go get a part - was back in about 5 hours; fixed the tank, tested it out, showed me what he did, etc. Mike was very nice and courteous and we exchanged a couple of funny stories on prior leaks, etc. I would defintely recommend Mike and County Plumbing again.

Called Home Warranty company about a shower leak. They sent a guy out to take a look at it. He left his van running and already had an idea that this was going to be a mistake. Tried to tell me I needed to put in caulking around the tub when I knew it was a leak in the 3-handled valve body. He tried to sell me services that he claimed the Warranty wouldn't cover and said he would need to come back. Needless to say I did not have them do anything more in my home. I was out $50 and ended up having a friend fix it for me.

My garbage disposal was not working. I called our home warranty company, and they said this company would be able to fix it. It was a Friday morning, and I was told they would contact me within 24 hours to schedule the appointment, or I could contact them sooner. I called them later in the afternoon when I hadn't heard from them in a couple of hours. They said the soonest they could come would be Monday between 12:00 and 4:00 in the afternoon. I had someone at my house all day. When they had not shown up by 3:45, I called them. I got the voicemail, and left a message inquiring about when they would be coming. By 5:00 when they hadn't returned my call, I called my home warranty company to schedule another appointment with a different company. I have never heard from them about the appointment they missed.

They were the company selected from our home warranty list - we used then twice with $60 for each service call. We were happy the first time because they came out when the first company was a no-show (home warranty company's fault) to look at a leak that was flooding the basement. We were told not to use the washer (the cause of the flooding) and they would return to snake the pipe; while in the basement, he told us that our plumbing downstairs was not up to code. (We just finished remodeling the house and it was our second week actually living in the house.) A very young technician came to snake the drain but then said our P-Trap had collapsed and that they would have to dig up our foundation to replace it: cost would be $1800 which was not covered by the warranty since it was under the slab. We had our drains overflow in our basement and then another young technician came and basically did nothing since we could not make the drains back up again. The technician did walk around and then write up how our mainline had shifted and cracked and all warranty work is voided until the mainline was replaced: cost was about $1600 and not covered by the warranty. After talking with Missouri Sewer District (MSD) and a few plumbers, they found it ridiculous that this company could diagnose our mainline without cabling any pipe or using a camera. We then became suspicious, and thankfully, the home warranty company allows second opinions. Before the second opnion, I had requested the owner to call me back, which he did not; the home warranty company also tried to get them to come out the second time after I explained that other plumbers did not believe we were being treated honestly by this compant, but they said we did not have any problem inside the house and then refused to allow us to get a free second opinion, who said that our mainline was fine. As for the "not up to code", the other plumbers asked how he knew when the work was done to know whether it was up to code at that time; yes, it may not be up to code now, but a lot of homes, especially older homes, are no longer up to code.

Still in the middle of it. Work not complete 1.5 weeks after initial contact. Assigned to this company by my home warranty company on a Monday (MLK holiday) and was promised a call within 4 hours. No call. Called CP directly and via home warranty co. and left message. Got a call late Mon. Said he didn't get the message from home warranty company. Couldn't come to estimate until Wed because all Tuesday appointments were scheduled. Came out Wed to estimate. Said they couldn't get to it until Monday. Came back Monday to fix and underestimated job (plaster wall was really concrete) and needed more tools. Was told by repairman on site "probably Thursday" but office would call to set up. No contact for 3 days. It is now Thursday and I still haven't heard directly from CP. Finally contacted them through my home warranty company (American Home). Indirectly promised repair on Saturday, almost two weeks after initial contact IF they can complete this time. Crew is nice. Admin is horrible.