We specialize in repair, maintenance & replacement of residential & light commercial comfort control equipment.
Business highlights
19 years of trusted experience
Emergency Services Offered
Services we offer
FURNACES, AIR CONDITIONERS, HEAT PUMPS, ELECTRIC HEAT, BOILERS, AIR CLEANERS, HUMIDIFIERS, DEHUMIDIFIERS, FRESH AIR SYSTEMS, UV LIGHTS, SHEET METAL, DUCTWORK, TANKLESS WATER HEATERS.
Amazing professional Shane was very good of explaining everything he didn't push me into buying his services instead of others ,I have told him I have 10 others coming to give me estimate .That is mostly what got me to use him instead of others.Best people I have use ever.💯
Description of Work: New AC and heating
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Matt D.
03/2018
5.0
heating & air conditioning/hvac
 + -1 more
We were originally using another HVAC organization for our yearly maintenance, but we were never impressed with their customer service and outcomes. On New Years Eve our HVAC Motor went out, and a relative recommended calling Awtrey for emergency service as they knew we were not happy with our current company. Awtrey was onsite within a few hours and managed to replace the motor and do a full system check onsite. They then did a free onsite checkup the same week to make sure everything was working ok. We now use them for all of our seasonal checkups and strongly recommend them as your first call for any HVAC needs.
Description of Work: Yearly and Emergency Maintenance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
George S.
09/2017
5.0
heating & air conditioning/hvac
 + -1 more
I have two units one for each floor, so he serviced both of them. They just cleaned it and checked it. I think it was about $100 per unit. Overall, they're fine. Their punctuality is okay.
Description of Work: They service the unit.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$200
Hadley K.
08/2017
5.0
heating & air conditioning/hvac
 + -1 more
All in all, things went great! There was some confusion at the beginning of the project on start date but other than that their service was awesome! We live in a two-story house and the upstairs is always hot. With the help of the Awtry team, we decided to install two separate systems upstairs/downstairs for heating and cooling. I am beyond happy with the product (American Standard), service and warranty. I would recommend these guys for any future work or to any of my friends. They went above the call of duty and even provided me two portable units while I was waiting for them to install the actual units.
Description of Work: We had a complete heating and cooling overhaul. Our system of 20 years need to be replaced, so we decided to put in two separate units. We replaced the lower unit with a smaller tonnage air conditioner using the same ductwork. While also adding an upstairs air conditioning/heating unit in the attic with another unit outside.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$26,000
Ralph H.
05/2017
5.0
heating & air conditioning/hvac
 + -1 more
We were very pleased with Awtrey Heating and Air Conditioning and highly recommend them. Shane sold us with his understanding of how the systems work and his ability to explain that to us. He enabled us to evaluate three different options and choose the best solution for our home. Our old system of the same size as our new one never evenly cooled/ heated every area of our house and he was able to solve those issues with zoning and a variable speed system. And the cost was substantially less than the other proposals. We were also quite impressed with Brian and the team who installed our system. They were professional, courteous, cleaned up after each days work, patiently answered questions we had as the work progressed. and obviously knew and understood what they were doing. We were vey pleased and would recommend them without hesitation.
Description of Work: Replace HVAC system and add heating and AC to basement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$17,000
Keith R.
06/2016
4.0
heating & air conditioning/hvac
 + -1 more
I just used them because they had emergency hours. They were really the only ones who were interested in coming out. They did not come right out but they definitely came the next day. I was real happy with the service, I don't think they could improve on anything. He was here, probably, 45 minutes at the most. It went out on a Sunday and they came right away early Monday morning. I was just real happy that they made it out when they said they would. Simply from the fact that it was a very old furnace and they got it working again, I thought it was very well worth the money. It was still working and worked the entire winter. They were very professional. I am considering using them because we are considering getting that furnace replaced.
Description of Work: We had a furnace that was not coming on and I used Awtrey Heating & Air Conditioning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$300
Dana S.
11/2015
5.0
heating & air conditioning/hvac
 + -1 more
Simply stated, I will not let anyone else touch our air and heating systems now that I've found Shane and his crew/team.
Description of Work: Shane and his team have done it all. We've had service on our old A/C and heater and then had both completely changed out and upgraded, plus new air filter and humidifier. Shane is always very responsive, friendly and thorough. I highly recommend Shane and his crew for all of your cooling and heating needs. He does our yearly service calls, air filters and when the time comes for our next water heater, Shane will get that call too.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Nick & Cindy B.
05/2015
5.0
heating & air conditioning/hvac
 + -1 more
Everything went great from Heather scheduling the appointment to Tony performing the service. It is kind of amazing to me that prior to hiring Awtrey last year for maintenace of our HVAC unit, the other companies we utilized were basically charging us for service/freon that we did not need, but told us we had a slow leak in the system. Oddly enough, Awtrey has not had to put any freon in the unit since they took over maintenace. The employees we have dealt with are always very professional and courteous and leave you with the feeling that your business is important to them and they want the experience to be a pleasant one. We will continue using Awtrey for years to come or at least that is the plan. :)
Description of Work: Performed annual maintenance check on HVAC unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Ken R.
05/2015
5.0
heating & air conditioning/hvac
 + -1 more
very professional service. also very friendly. I learned a lot about furnaces and their care while the work was being done.
Description of Work: furnace checkout/cleaning on 2 furnaces
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Wendy S.
11/2014
5.0
heating & air conditioning/hvac
 + -1 more
Tony did a great job. He arrived on schedule and took care to cover his shoes with booties to protect our home. Tony is always very professional and friendly. We have used Awtrey Heating and A/C in the past for furnace and A/C installations and have always received the best service. Shane, Tony and the entire crew are very knowledgeable and their prices are always very reasonable. Heather does a great job with scheduling and keeping in contact with customers regarding arrival times. We wouldn't think of using any other company for our heating and cooling needs. Thanks Tony for doing such great work!
Description of Work: We purchased an annual service contract for 2 furnaces, 2 humidifiers and 2 A/C units. The total cost for this coverage for an entire year is $280.00 Today, Tony came to our home to service our 2 furnaces and 2 humidifier units.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
Response from Awtrey Heating & Air Conditioning
Thank you for the kind words [member name removed]!! Shane
Nick & Cindy B.
08/2014
5.0
heating & air conditioning/hvac
 + -1 more
The servicing process went very well. TJ was on time for our appointment, very professional and pleasant. He took the time to put footies on his shoes prior to entering the house, which a lot of companies don't do, but was impressive to me. He explained everything that he was doing all through the process, and made recommendations on things or parts that should be replaced within the next year. I purchased the PM package for future inspections mainly because he didn't try to push replacing anything today and did not add freon to the unit just out of habit like other companies have in the past. I was pleasantly surprised at the amount of care TJ took during our visit today. My plans are to continuing utilizing your services in the future and to provide references to my daughter and other family and friends. Thanks for making this a pleasant experience.
Description of Work: Performed annual service check for our air conditioning unit
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
James B.
12/2013
5.0
air duct cleaning, ceiling fans, heating & air conditioning/hvac
 + 1 more
Shane and his guys are awesome. They came to work everyday on time and even gave me suggestions on the work they were performing. Never tried to up sell or get more money out of me. Very friendly and always calls you back. Would definitely recommend.
Description of Work: I used AWTREY HEATING AND AIR CONDITIONING
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,900
Kathy C.
12/2013
5.0
heating & air conditioning/hvac
 + -1 more
Really good experience, he was on time, very friendly and followed up via email.
Description of Work: Cleaning and maint of furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
chris M.
11/2013
5.0
heating & air conditioning/hvac
 + -1 more
When my 1981-vintage A/C compressor malfunctioned this year, I knew it was finally the time to replace the whole system, as well as my 1956-era furnace, and get some higher efficiency units installed (before the tax credits run out). What I liked about Awtrey Heating and Air Conditioning: - fair price - listened to what I wanted and accomodated that - went over various options appropriate for the system I needed and wanted, and let me pick which I wanted (no hard sells) - did full Manual J calculations; did not just use a rule of thumb to size, or just put the same size back in with no further thought - answered all my questions (and I had a lot), and answered them cheerfully - communicated very well; always kept me informed - always came exactly when they said they would - the installation crew was extremely hardworking, conscientious, professional, and were also willing to answer all the questions I had while the furnace and A/C were going in - everything was left very clean
Description of Work: removed existing furnace and A/C and installed new furnace and A/C
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Dom B.
08/2013
5.0
appliance repair, heating & air conditioning/hvac
 + 0 more
Shane (owner of Awtrey Heating & A/C) was very thorough and performed a technical assessment of our unit to determine why, during hot weather our A/C can not keep up with cooling demands. I invited three contractors to review my needs, make recommendations and offer a proposal for work. With the other two contractors, they came in looked at the unit (and only looked at it) and recommended an entirely new unit at Thousands of $$$$$ cost. Neither of them agreed on the same solution. Shane determined that our unit was operating at peak efficiency but that it was marginally "undersized" for the heat load placed on the cooling unit. (south facing side, vaulted ceilings in about 2/3 of the house, lower value windows. He suggested we do an assessment that is partially paid for by the local electric company, and increase the number of air ducts in the house. Our attempt is to squeeze as much performance out as we can BEFORE considering buying a larger unit. Even if a larger unit is needed, we would need to add more duct work to distribute the increase air flow from a new unit. Shane was very professional and used a number of tools to measure the performance of the A/C unit in our 10 year old house. Shane's prices were competitive but his strategy of making minor fixes (investments) may very well help us avoid paying for an entire new system to keep us cool during those 95-plus degree high temperatures. His approach was based on technology and took the time to explain the principals behind the issues and his recommendations. While his pricing was competitve, he is helping us to keep from investing in a whole new system saving us a great deal of money. Great job, Shane.
Description of Work: Awtrey Heating and Air Conditioning assessed the performance of our unit, determined sizing needed, listed a range of improvements to improve A/C performance, installed additional vents to improve air flow.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Thomas E.
05/2013
5.0
heating & air conditioning/hvac
 + -1 more
I called Shane and he was at my house within hours. I was very satisfied with his work and his effectiveness. Highly recommend.
Description of Work: I had my furnace diagnosed because it had stopped producing heat.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$87
Debra C.
01/2013
5.0
heating & air conditioning/hvac
 + -1 more
I have no complaints. They were perfect. Their customer service was very friendly and professional. They did what they said they were going to do.
Description of Work: I use Awtrey for HVAC work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
James F.
01/2013
5.0
heating & air conditioning/hvac
 + -1 more
I initially used Shane for HVAC needs several years back. When replacing the HVAC system in my home I engaged several contractors and received bids from each of them. Shane was the only one that actually measured my home and made a recommendation based on actual needs of my home. Other contractors tried to throw a over-sized unit in my home which I later learned may result in very inefficient operation. Shane has easily been the best contractor I have worked with in St. Louis. He is easy to work with and communicate with. He's dependable, he does what he says and he's very fair. He'll explain the situation in a very straight forward and easy to understand manner. After initial installation of my new HVAC unit several years ago Shane returned to replace the motor on my outdoor A/C unit due to rain run off from my roof wearing the fan motor out. Most recently Shane returned to troubleshoot the furnace motor that stopped running. Although the motor had recently expired from warranty Shane still provided a very reasonable solution to get things running again. I can't recommend Shane enough and wish more contractors were as easy to deal with as he is.
Description of Work: My furnace stopped running so I called Shane to determine the issue. Shane showed up quickly and troubleshot the situation finding a failed motor in my furnace. Although the warranty had recently expired Shane still provided a very reasonable solution in a timely manner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Kate H.
06/2012
5.0
heating & air conditioning/hvac
 + -1 more
On one of the hottest days in St. Louis so far this year, our air conditioner stopped working. I immediately called Shaun, who answered my call immediately and rearranged his schedule to assess our unit. He determined the condenser was inoperable and the unit needed to be replaced. He also analyzed the function of our older furnace and determined it had about 2 to 3 years before it needed replacing. He pointed out how replacing both units now would save me money in the future. We discussed the various options and, with his assistance, selected the most affordable and capable units for our home. Shaun offered discounts for paying with cash and having an annual contract with him as well as outlined the rebates available for this installation. Shaun and Tony returned the following Monday to begin installation of the air conditioner and the furnace as well as a new thermostat, AccuClean filter, and humidifier. They worked for 12 hours installing the air conditioner and thermostat to ensure we had cool air for the next heat wave. Shaun had to fabricate some metal sheeting for the furnace so they returned about a week later to install the new 98% furnace, new venting system, and humidifier. Again, they were here about 8 hours before all the work was completed. Shaun stayed to assist me with completing the rebate forms so I could receive my rebates faster. Shaun taught me what to look for and how to maintain my new system. He initially set the thermostat for me and showed me how to make changes. They were courteous, punctual, clean, professional, and knowledgable. I hardly knew they were in the house except for the occasional banging from the basement. I am more than thrilled that Angie's List linked me with this incredible company! I recommend them to anyone who needs an exceptional heating and cooling expert.
Description of Work: Shaun answered my emergency call immediately after our air conditioner wouldn't work on one of the hottest days in St. Louis. He rearranged his schedule and showed up the same day to assess why the unit was not functioning. He found the condenser was broken and was unrepairable. He showed me numerous options for replacement and suggested I replace our older furnace at the same time to save money in the long run. Shaun and Tony replaced our defunct air conditioning unit and our older furnace during a 12 hour day, then returned with some metal sheeting Shaun had to fabricate and spent another 8 hours completing the job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,300
Jeremy E.
04/2012
5.0
heating & air conditioning/hvac
 + -1 more
Shane was very professional, relaxed and knowledgable. He willing shared other information about our AC/furnace units that could save us money if we were to make a few minor changes. He was sure to put booty cover over his shoes to not harm our carpet from outside debri. Shane happily accepted the Angie's list coupon and welcomed my business. Very satisfied and will have them out again for other services.
Description of Work: AC unit was not working on a Sunday afternoon, but didn't truly confirm unit not properly functioning until very early hours of Monday. I started calling around the top rated companies on Angie's list and the first two companies didn't have live representatives until after 8am. I made contact with Shane (owner of Awtrey) at about 6:30am and he fit me in his schedule the same day and was at my house within several hours. I was so worried for my pets for this day was suppose to get up to 90 degrees.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Steven H.
09/2011
5.0
heating & air conditioning/hvac
 + -1 more
Shane absolutely saved the day! A/C unit went out during the heat of the summer. Shane came after all his other appointments on the same day. He fixed the a/c unit on the spot. What a great person!I recommend Shane to all of my friends and family. Simply put ... best price, quality work and great service!
Description of Work: Fixed my a/c unit on the spot!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Charles O.
08/2011
5.0
heating & air conditioning/hvac
 + -1 more
About four years ago my furnace had to be replaced. I found Awtrey HVAC on the internet. Called him, he came out promptly put in a bid and did the work. A little over a year later my main AC unit broke. Since I was satisfied with the work on the furnace I called Awtrey again to replace that unit. Then this Spring my second AC unit broke and I called him back. That was three separate jobs and all were done in an high quality, professional way. Shane Awtrey is a young man with high principles. I trust him with my HVAC needs, although as i told him after the last job I hope I didn't have to call him back in the near future...but if something did break he would get the call. He also believes in service after the sale. He doesn't install then disappear.
Description of Work: Over the past three or four years Awtrey AVAC has replaced my old furnace and two air conditioning units. The work has been excellent. Shane Awtrey is a very trustworthy contractor. He does what he promises at the price he quotes, and gets it done when fast. Two days before my second air conditioner broke, he came to my house to take a look at it. He got it running by changing the starting capacitor which had obviously failed. The service charge was about $150.00. Shortly thereafter the unit failed again. I called Shane back to get a quote on a new unit. Three days later the new unit was installed, and Shane gave back the $150.00 i wrote for the first service call. You will not be disappointed in hiring him for your HVAC needs.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Kate H.
08/2010
5.0
heating & air conditioning/hvac
 + -1 more
Though I had to pay extra money for the service agreement I think I was worth it. He was knowledgeable, pleasant, and thorough. He recommended so many things and told me what I needed to do to help make the AC unit work better. He did not try to sell everything to me upfront. He was a great guy. I was really happy to have hired him for the work. His customer service skills were good. He was truly dedicated to do the work that he loved to do and tried best to help me as a customer and give the best service possible. I would also like to highlight one thing. Once I came home from a vacation on a Sunday night to find that the AC was not working. I emailed this man at 11:30 at night, and he called me at 8 in the morning the next day and said he will be dropping by to check, and he was here by 9. That was a really spectacular experience I had with him.
Description of Work: I used Awtrey Heating & Air Conditioning to repair the air conditioning unit last week. He cleaned and serviced the air conditioning unit and in the process found that the condenser coil had a problem so replaced it. He also checked the main furnace unit and recommended changing the filter and getting disposable filters. He also checked the duct work and recommended that I get one of the ducts replaced eventually. We also worked out on a service agreement so that I will continue with the company.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$235
Gary W.
07/2010
5.0
heating & air conditioning/hvac
 + -1 more
I pay them $150 a year to come out twice a year to service the system. I have a contract with them. I have had very positive experience with them. It is a very small company and they are very responsive. I will use them again in the future.
Description of Work: Awtrey Heating & Air Conditioning replaced my heating and cooling systems. They came out ten months ago, to check the system out.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
lisa S.
10/2009
5.0
heating & air conditioning/hvac
 + -1 more
Great. Shane arrived a bit early and was very polite to my mother, who was at home during the visit. The problem was quickly diagnosed (a missing 60-amp circuit needed to be added) and a temporary fix was completed to allow time for an electrician to be hired. Shane credited me the $10 from his website even though we didn't have the actual printout at the time. The only suggestion would be to make sure that new booties are used every job..we don't want to see the dirt from other peoples homes!! Overall, I would highly recommend this company and will use them again in the future. Thanks, Shane!!
Description of Work: Troubleshoot why circuit breaker repeatedly tripped and heater turned off.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Ceiling Fans,
Handyman Services,
Appliance Repair,
Energy Efficiency Auditing
FAQ
Awtrey Heating & Air Conditioning is currently rated 5 overall out of 5.
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Awtrey Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Awtrey Heating & Air Conditioning offers free project estimates.
Yes, Awtrey Heating & Air Conditioning offers eco-friendly accreditations.
Yes, Awtrey Heating & Air Conditioning offers a 5% senior discount.
Yes, Awtrey Heating & Air Conditioning offers emergency services.
Yes, Awtrey Heating & Air Conditioning offers warranties.
Awtrey Heating & Air Conditioning offers the following services: FURNACES, AIR CONDITIONERS, HEAT PUMPS, ELECTRIC HEAT, BOILERS, AIR CLEANERS, HUMIDIFIERS, DEHUMIDIFIERS, FRESH AIR SYSTEMS, UV LIGHTS, SHEET METAL, DUCTWORK, TANKLESS WATER HEATERS.