Zell Plumbing & Heating

THIS WORK WAS DONE EXACTLY ON SCHEDULE AND IN A COURTEOUS, PROFESSIONAL MANNER BY MARK. THIS COMPANY IS FIRST RATE.

THE PARTICULAR PLUMBERS NAME WAS MARK DEIMAN -- REQUEST HIM! HE WAS ON TIME, VERY GRACIOUS, DID THE WORK IN A TIMELY MANNER AND CLEARLY EXPLAINED EACH OF THE ITEMIZED CHARGES. THEIR ESTIMATE WAS ONLY 15-20 DOLLARS OFF AND WAS STILL MUCH LESS THAN ANOTHER ESTIMATE WE RECEIVED. I WOULD HIRE HIM IN A HEARTBEAT AGAIN!

KIRK CALLED TO LET ME KNOW HE WAS RUNNING A LITTLE BEHIND, BUT STILL SHOWED WITHIN 20 MINUTES OF ORIGINAL TIME. HE ALSO CALLED FOUR TIMES TO RETURN MY ORIGINAL CALL, BECAUSE OF PHONE TROUBLE ON MY END. FIGURED OUT WHAT BOTH PROBLEMS WERE, BUT ONE WAS AC TROUBLE AND ONE WAS A FAUCET REPLACEMENT - NEITHER COULD BE DONE THAT DAY. HE STAYED AN EXTRA 20 MINUTES TO WALK ME THROUGH WHAT I COULD DO ON MY OWN, TO LOOK AT AND PRICE A COUPLE OF OTHER JOBS, AND TO RE-SEAL AROUND MY SINK AS A COURTESY. HE WAS EXTREMELY NICE AND VERY ARTICULATE - HE EVEN HELD MY BABY BOY SO I COULD TAKE A LOOK IN THE CEILING AND SEE WHAT WAS GOING ON!

HE WAS A LITTLE LATE BECAUSE HE WAS STUCK IN TRAFFIC, BUT KEPT IN CONTACT WITH ME THE WHOLE TIME.

$620 FOR THREE HOURS WORK? I THINK HE CHARGED WHAT HE THOUGHT HE COULD GET.

QUICK RESPONSE, SAME-DAY SERVICE WAS AVAILABLE. WE''VE HAD LES DO WORK FOR US IN THE PAST, SO WE KNEW HE WOULD BE ABLE TO FIX OR INSTALL THINGS QUICKLY (AT AVG. $80 AN HOUR FOR A PLUMBER, YOU WANT SOMEONE TO DO THE JOB CORRECTLY & QUICKLY)

THEY COULD HAVE REPLACED THE GARBAGE DISPOSAL FOR A LOT MORE MONEY. ALSO, HE ASKED IF THERE WAS ANYTHING ELSE I NEEDED DONE SINCE I WAS PAYING FOR AN HOURS SERVICE AND IT ONLY TOOK ~15 MINUTES.

HE DOES NOT DO UNNECCESARY WORK, AND IS GREAT ABOUT TALKING THROUGH OPTIONS

GREAT WORK BY A GREAT GROUP OF GUYS! THEY HAD FOUR PLUMBERS ON THE JOB TO GET IT DONE IN ONE DAY, INCLUDING LES ZELL HIMSELF.

TOM WAS FRIENDLY, COURTEOUS AND PUNCTUAL. HE TOOK THE TIME TO LISTEN TO ME RESPECTFULLY, AND THIS HELPED HIM IN DETERMINING WHERE THE LEAK WAS. HE WORKED STEADILY AND CLEANED UP WELL. HE WAS FRIENDLY TO MY KIDS, WHO ALWAYS WANT TO NOSE AROUND A LITTLE. ALL IN ALL A VERY POSITIVE EXPERIENCE.

I GOT THIS COMPANY OFF THE LIST, AND IT HELD TRUE TO THE ADVERTISEMENT (WE DON''T MAKE YOU WAIT)!!

HE HAD AN EARLIER CALL THAT WENT LONGER THAN ANTICIPATED, AND HE KEPT CALLING ME TO LET ME KNOW WHEN HE ANTICIPATED HIS ARRIVAL. I REALLY APPRECIATED HIS KEEPING ME UP ON HIS WHEREABOUTS. AN EXACT ARRIVAL TIME WAS NOT AN ISSUE, BUT IT WAS NICE TO KNOW EXACTLY WHERE HE WAS AND NOT LEFT TO WONDER.

EXCELLENT WORK AND SERVICE. CAME OUT WITHIN DAY OF CALL; GAVE VERY THOROUGH ESTIMATE AND EXPLANATION OF POSSIBLE CAUSES. WORKED TO FIND PROBLEM AND FIXED. WILL DEFINITELY USE AGAIN.

THEY WERE PROFESSIONAL AND VERY PROMPT. THEY CALLED ME BACK WITHIN A HALF HOUR AND CAME RIGHT OUT TO DO THE WORK. HE WORKED ON IT UNTIL THE JOB WAS DONE AND WAS VERY PERSONABLE AND FRIENDLY. GREAT WORK!

AFTER A BAD EXPERIENCE WITH A PREVIOUS PLUMBING CO. WHO COULDN''T FIND THE SOURCE OF THE LEAK, THEY WERE GREAT!

THE COMPANY IS EXCELLENT TO WORK WITH. THEY WERE PLEASANT, FRIENDLY AND ANSWERED ALL MY QUESTIONS. IN CHECKING OUT THE POSSIBLE LEAKS HE WAS VERY STRAIGHTFORWARD AND HONEST. HE EVEN NOTED THAT SOME OF WORK I THOUGHT NEEDED TO BE DONE--DIDN''T REALLY NEED TO BE, THUS SAVING ME MONEY.

I HAD A CHOICE OF EITHER A FIXED PRICE CONTRACT OR TO PAY BY THE HOUR AND IM GLAD I TOOK THE FIXED PRICE OPTION. HE TOOK OVER 5 HOURS TO COMPLETE THE WORK, BUT I ONLY PAID FOR 4. I AM VERY SATISFIED WITH THE END RESULT. MY ONLY NEGATIVES ARE THAT I HAD TO DO SOME MINOR CLEANUP WHEN HE WAS DONE AND NO SUPPLY LINE SHUTOFF VALUES WERE INSTALLED. HOWEVER, THE MISSING SHUTOFF VALUES WERE PARTIALLY MY FAULT BECAUSE I DID NOT SPECIFICALLY REQUEST IT. I HAD MISTAKENLY ASSUMED THAT SHUTOFF VALVES WERE STANDARD.

I LIKE WORKING WITH THEM, BUT ARE EXPENSIVE. NEXT TIME I WOULD DO PRICE COMPARISON BEFORE ORDERING WORK.

VERY NICE PEOPLE TO TALK WITH ON PHONE AND IN PERSON.

EXTREMELY RESPONSIVE, AND EASY TO WORK WITH (ASK FOR KIRK!) EXCELLENT RESULTS. DIDN''T LEAVE UNTIL THE JOB WAS DONE CORRECTLY. VERY GOOD PRICE. FYI - WE TORE DOWN TILES IN BASEMENT CEILING OURSELVES TO GIVE PLUMBERS ACCESS, AND TO HELP SAVE $$.

THEY WERE EXCELLENT TO WORK WITH. THEY CAME OUT EARLIER THAN THEY SAID THEY WOULD AND THEY WERE EXTREMELY PROFESSIONAL AND THEIR PRICES WERE GOOD AS WELL.

HE WAS THE ONLY ONE THAT WAS WILLING TO COME OUT WITHIN A DAY. HE DID A GREAT JOB.

THEY WERE HIGHLY SKILLED PROFESSIONALS. I WAS IMPRESSED WITH THEIR PROMPTNESS AND THE QUALITY BY WHICH THEY DID THEIR WORK. I WOULD HIGHLY RECOMMEND THEM.

THE SERVICE PERSON WHO CAME OUT TO DO THE WORK WENT OVER ON HIS ESTIMATE, WAS CRABBY AND DIDN''T COMPLETE SOME WORK THAT WAS ASKED OF HIM. HOWEVER, WHEN I BROUGHT THIS TO THE ATTENTION OF LES, THE COMPANY OWNER, HE RESPONDED PROMPTLY AND COURTEOUSLY TO MY COMPLAINTS AND CAME OUT AND DID SOME WORK FOR FREE TO MAKE UP FOR THE PROBLEMS. I AM VERY HAPPY ABOUT THIS AND WOULD RECOMMEND THIS COMPANY (BUT NOT CHRIS THE PLUMBER WHO DID THE FIRST WORK.)

THEY WERE WILLING TO ANSWER ALL QUESTIONS AND MAKE SENSIBLE SUGGESTIONS.