Zell Plumbing & Heating

THEY WERE ABLE TO COME OUT IMMEDIATELY, EVEN THOUGH IT WASN'T URGENT, AND THAT SAVED ME SOME TIME OFF WORK. THEY RE-USED THE ORIGINAL FAUCET, BUT THAT PROVED DEFECTIVE AFTER THE REPAIR. THEY CAME BACK OUT, I DIDN'T HAVE TO BE HERE, AND THEY ONLY CHARGED ME FOR THE PART.

HE WAS FRIENDLY, PROFESSIONAL, DID GREAT WORK AND DID EVERYTHING HE SAID HE WAS GOING TO DO. HE ALSO WENT ABOVE AND BEYOND, RESPONDING TO A FOLLOW UP CALL AND CAME BACK TO MAKE SURE EVERYTHING WAS WORKING FINE. IT WAS.

MARK WAS ON TIME, KNOWLEDGEABLE, AND NEAT. HIS ESTIMATE OF THE COST OF THE WORK WAS VERY CLOSE. I WOULD WORK WITH HIM AGAIN.

THEY DIDN'T DO WORK FOR ME BECAUSE THE PERSON I TALKED TO SUGGESTED THAT THE GARBAGE DISPOSAL MIGHT STILL BE UNDER WARRANTY. I CHECKED AND IT WAS. I WAS VERY IMPRESSED WITH THIS. WHEN THE REPAIR MAN CAME FROM THE SERVICE CENTER HE SAID THAT MANY CUSTOMERS HAD PAID TO HAVE THEIR DISPOSAL REPLACED BEFORE FINDING OUT THAT IT WAS UNDER WARRANTY. IN THE END, I DIDN'T HAVE TO PAY ANYTHING TO HAVE MY DISPOSAL REPLACED, THANKS TO ZELL. I WILL DEFINITELY CALL THEM NEXT TIME.

HE IS THE BEST AND I HAVE USED HIM FOR SEVERAL JOBS.

LES ZELL WAS VERY GOOD. HE IDENTIFIED THE SOURCE OF THE LEAK WITHIN 10 MINUTES. HE BROKE OPEN THE WALL IN THE CORRECT PLACE AND FIXED THE PIPE. I ALSO HAD HIM LOOK AT SOME FAUCETS THAT WERE REALLY STIFF AND HE FIXED THOSE. HE ALSO IDENTIFIED ANOTHER FAUCET THAT WAS LEAKING AND THAT NEEDS TO BE REPLACED. I LIKED THAT HE CLEARLY KNEW WHAT HE WAS DOING, COULD TALK AND WORK AT THE SAME TIME, AND WAS VERY HELPFUL.

TOM WAS GREAT. HE WAS PATIENT, ANSWERED MY QUESTIONS AND GAVE ME GOOD OPINIONS. WORKING ON OLD HOUSES IS ALWAYS INTERESTING (AND USUALLY EXPENSIVE), BUT I FEEL LIKE HE HELPS ME WALK THE MIDDLE LINE BETWEEN WHAT IS ABSOLUTELY NECESSARY AND WHAT IS OVER THE TOP. HE WAS POLITE, ON-TIME, REASONABLY PRICED AND CLEANED UP AFTER THE JOB WAS COMPLETE.

THE GUY SEEMED REAL STRAIGHT FORWARD AND HONEST.

EXTREMELY PLEASED WITH OUR EXPERIENCE! WITHIN 2 HOURS OF MY INITIAL CALL THE JOB WAS COMPLETE.

VERY SATISFIED AND WILL HIRE THEM AGAIN. THEY ARRIVED ON TIME AND DID EXACTLY WHAT THEY WERE SUPPOSED TO DO. I AM VERY PLEASED, ALTHOUGH THEY WERE EXPENSIVE.

REMOVES HIS SHOES WHEN ENTERING, VERY FAST & EFFICIENT, HAD ALL THE PARTS NEEDED. GAVE ME CONFIDENCE IN HIS ABILITY. VERY PLEASED & WILL CALL ON THEM AGAIN.

CHECKED IN WITH ME THE DAY BEFORE ARRIVING AND WASN'T FLAPPED WHEN I REQUESTED ADDITIONAL WORK.

KITCHEN SINK FAUCET WAS LEAKING AND ALSO THERE WAS A LEAK IN UTILITY ROOM DOWNSTAIRS. TOM S., WHO CALLED ME AND SAID HE WOULD BE HERE AT 1:30PM SHOWED UP ACTUALLY AT 1:30PM, PUT IN A NEW FAUCET, INSTALLED SHUT OFF VALVES ON THE WATER PIPES UNDER MY SINK (THERE WAS NONE BEFORE). FOUND THE LEAK, WHICH WAS A PIPE THAT WAS CRACKED, IN THE UTILITY ROOM AND CUT OUT THE BAD PART AND PUT IN A NEW PIECE. HE ALSO PUT SILICON TO SEAL AROUND MY SINK AND SPLASH BOARD, WHICH HE FOUND ON HIS OWN. IN A DROP OF A HAT, I WOULD HIRE ZELL PLUMBING AGAIN AND REQUEST TOM S. I DO HAVE A MASTER BATHROOM NEEDING UPDATING, I WILL BE CALLING THEM IN THE FUTURE FOR THAT.

HE REPAIRED THE PROBLEM AND INSTALLED A SPRAYER IN THE SINK. THE DIVERTER IN THE FAUCET WAS NOT WORKING RIGHT AND HE REPAIRED IT, TOO. HE WAS JUST A SUPER, SUPER NICE PERSON. I WOULD BE MORE THAN HAPPY TO HAVE THEM DO WORK AGAIN. GAVE A LOT OF HELPFUL ADVISE. GREAT SERVICE.

MARK WAS EARLY, WORKED QUICKLY AND CLEANLY, AND WAS VERY PLEASANT. I GOT SOME SUGGESTIONS ON FUTURE PROJECTS THAT WAS VERY HELPFUL.

MARK WORKED FOR TWO HOURS TRYING TO UNCLOG THE DRAIN, BUT WAS NOT SUCCESSFUL. HE RECOMMENDED A DRAIN CLEANING SPECIALIST (MCDONOUGH'S) TO DO THE JOB. HE DID NOT CHARGE US ANYTHING, WHICH WAS A WONDERFUL SURPRISE. THESE GUYS ARE GREAT.

TOM IS AWESOME. THIS IS THE FOURTH TIME I HAVE CALLED ZELL AND TOM'S ATTENTIVENESS AND PROFESSIONALISM ARE OUTSTANDING. THE PRICE IS A LITTLE MORE, BUT THE WORK TOM COMPLETES IS WELL WORTH KNOWING YOUR PLUMBING IS DONE CORRECTLY. I HIGHLY RECOMMEND TOM AT ZELL PLUMBING.

PLUMBER DID A GOOD JOB, BUT IT WAS VERY EXPENSIVE. $88 AN HOUR, PLUS TRUCK FEE. I THINK HE COULD HAVE DONE THE WORK IN LESS TIME, TRIMMING THE BILL FROM $300 TO $200. JOB WAS DONE WELL, AND IF I HAD BOTTOMLESS POCKETS, I MIGHT CONSIDER HIRING ZELL AGAIN.

THEY WERE EXTREMELY ACCOMMODATING, FAST AND EFFICIENT. THE WORK WAS GREAT.

I THOUGHT $755 WAS A BIT EXPENSIVE TO REPLACE A WATER HEATER, BUT I'VE HAD NO PROBLEMS WITH THE NEW WATER HEATER.

EXTREMELY PROMPT, CALLED BECAUSE HE WAS GOING TO BE 5 MINUTES LATE. VERY PERSONABLE AND PROFESSIONAL. I HAVE USED ZELL BEFORE AND I'LL USE THEM AGAIN.

HE TOOK CARE TO KEEP THINGS CLEAN AND WAS PATIENT WITH OUR QUESTIONS. I WOULD DEFINITELY USE ZELL FOR FUTURE PLUMBING.

I ORIGINALLY PLANNED TO HAVE HIM CONNECT A LAUNDRY ROOM FLOOR DRAIN INTO SEPTIC SYSTEM. AFTER FURTHER DISCUSSION, TOM PROVIDED AN HONEST ASSESSMENT THAT HE DIDN'T FEEL THE BENEFIT WAS WORTH THE COST. ALTHOUGH, HE WOULD BE HAPPY TO DO IT IF I WANTED TO GO AHEAD WITH IT. A PLEASANT DEPARTURE FROM THE TYPICAL, HARD-SELL CONTRACTOR.

LES ZELL ROCKS! THIS IS THE LARGEST OF MANY JOBS I'VE HAD LES WORK ON. I CAN COUNT ON HIM FOR HONEST, MATTER-OF-FACT ADVICE WHEN I NEED IT; HE'S QUICK AND EFFICIENT AT HIS WORK, ALWAYS CLEANS UP WELL AFTER HIMSELF. EVERYTHING IS ALWAYS DONE PROPERLY THE FIRST TIME. NO WORRIES. I'VE MET FEW CONTRACTORS LIKE LES OUT THERE. HE'S A STRAIGHT SHOOTER; AND TRULY TELLS IT LIKE IT IS.

GRANTED HE REALLY DIDN'T DO ANY WORK, THE COST WAS WORTH THE PEACE OF MIND THAT WE DIDN'T HAVE ANYTHING MAJOR GOING ON AND NOW WE KNOW HOW TO CORRECT.