Zell Plumbing & Heating

TOM EXPLAINED EXACTLY WHAT NEEDED TO BE DONE IN VERY EASY TO UNDERSTAND TERMS. HE ALSO LAID OUT OUR OPTIONS. HE WAS ON TIME, COURTEOUS AND PROFESSIONAL.

THE TECHICIAN WAS ON TIME AND COURTEOUS. HE REALLY DID TRY HIS BEST. IT DID NOT SEEM AS THOUGH HE HAD THE DEPTH OF KNOWLEDGE TO SOLVE MY PROBELM.

JOB 1: THE PLUMBING SERVICE WAS POLITE, PUNCTUAL, REASONABLY PRICED, QUICK TO SEND SOMEONE OVER IN MY EMERGENCY SITUATION AND GAVE HELPFUL SUGGESTIONS. I WOULD DEFINITELY CALL AGAIN FOR SERVICE. JOB 2: THE PLUMBER WAS ON TIME, POLITE, COURTEOUS, AND CLEANED UP WHEN HE WAS FINISHED. HE OFFERED HELPFUL TIPS AND EXPLAINED WHAT TO CHECK IF A LEAK PRESENTED ITSELF.

HE WAS WILLING TO COME EARLY IN THE MORNING, ARRIVED ON TIME. HE WAS FRIENDLY, POLITE, AND CLEANED UP AFTER HIMSELF. I WAS HAVING TROUBLE WITH SOME PIPE CONNECTIONS, THAT ANOTHER PLUMBING COMPANY HAD REPAIRED AND HE WAS ABLE TO EXPLAIN WHY THEIR REPAIRS WEREN'T HOLDING AND FIXED IT. HE GAVE ME A DETAILED LIST OF WHAT HE DID. I WILL USE THIS COMPANY AGAIN.

WOW - I'M IMPRESSED. THE GUY FROM ZELL CALLED BACK IMMEDIATELY AND CAME THE NEXT MORNING. WORK IS FIRST RATE, PIPES ARE IN A DIFFICULT POSITION, SO HE ADDED AN EXTENSION ENABLING AN EASY REACH FOR THE NEW SHUT-OFFS. VERY IMPRESSIVE, VERY PROFESSIONAL, AND VERY REASONABLY PRICED.

I CALLED FOR AN ESTIMATE AND RECEIVED A RETURN CALL WITHIN 5 MINUTES. TOM FOLLOWED UP WITH A RETURN CALL WHEN I DID NOT CALL BACK THAT DAY. HE GAVE ME AN ESTIMATE THAT WAS $300 CHEAPER THAN MY OTHER BID AND THAT WAS ABOUT WHAT I EXPECTED TO PAY FOR THE JOB. REMOVAL OF THE OLD WATER HEATER WAS INCLUDED WITHOUT EXTRA CHARGE. WE SCHEDULED THE JOB AND IT WAS COMPLETED AT OUR CONVENIENCE. TOM WAS ON TIME, KNOWLEDGEABLE AND TOOK CARE TO KEEP THE HOUSE CLEAN. THE ENTIRE JOB WAS DONE IN ABOUT 2.5 HOURS. THE JOB WAS CHARGED EXACTLY AS BID. I WISH ALL MY SERVICE INTERACTIONS WERE COMPLETED AS SMOOTHLY AS THIS ONE WAS. THIS SERVICE WAS MY FIRST TIME USING ANGIE'S LIST FOR A RECOMMENDATION AND IT WORKED OUT GREAT.

MARK WAS VERY PROFESSIONAL. HE SCHEDULED MY JOB QUICKLY, WAS ON TIME AND WAS VERY POLITE AND PERSONABLE. HE CAPPED THE GAS IN THE BASEMENT AND CUT THE CONNECTION IN THE KITCHEN. SAID HE NORMALLY CHARGES HIGHER, BUT DIDN'T FOR THIS JOB BECAUSE IT TOOK SO LITTLE TIME. SMALL JOB BUT LEFT VERY GOOD IMPRESSION.

TOM WAS VERY PERSONABLE, HELPFUL, AND UP FRONT ABOUT THE WORK. HE ALSO RESPONDED TO MY WEEKEND INQUIRY VIA EMAIL MONDAY MORNING. WHEN HE WAS DONE WITH THE SINK, HE GAVE ME SOME ADVICE REGARDING AN EASY REPAIR I COULD DO MYSELF ON OUR BASEMENT COMMODE. HE CALLED BEFORE COMING, AND WAS THERE AN HOUR EARLIER THAN HE HAD PROMISED. I WOULD DEFINITELY HIRE THEM AGAIN.

HE WAS VERY, VERY HELPFUL AND GAVE SUGGESTIONS IF I WAS GOING TO HAVE TO REPLACE THE TOILET WHAT WOULD BE A GOOD ALTERNATIVE.

VERY HELPFUL ABOUT GIVING ADVISE OVER THE PHONE CONCERNING LOW WATER PRESSURE POSSIBLE CAUSES AND POSSIBLE FIXES. THE PLUMBER SEEMS TO REALLY KNOW HIS STUFF WAS ABLE TO ANSWER QUESTIONS OTHER PLUMBERS WERE UNSURE OF.

,ARK WAS ON TIME AND PERFORMED THE WORK IN LESS THAN ONE HOUR. HE WAS EFFICIENT, CAREFUL TO CLEAN UP, AND DIDN'T EVEN COMPLAIN ABOUT HAVING TO DO THE WORK IN COLD WEATHER. I'D DEFINITELY HIRE ZELL PLUMBING AGAIN!

THEY WERE EXCELLENT. THEY CAME OUT AT LAST MINUTE REQUEST, VERY POLITE, LET ME WATCH, SHOWED ME HOW TO DO THINGS FOR MYSELF NEXT TIME.

CAME THE SAME DAY WE CALLED. LOOKED AT SOMETHING ASIDE FROM WHAT OUR ORIGINAL CALL WAS ABOUT AND ALSO WITH NO ADDITIONAL CHARGE.

WE STILL NEEDED TO BLOW OUT OUR SPRINKLERS BUT A PIPE TO THE OUTSIDE WATER HAD SPLIT AND WE NEEDED TO REPAIR THAT FIRST. I HAD CALLED ZELL FOR ANOTHER JOB BUT DIDN'T USE THEM BECAUSE OF A TIMING ISSUE. HOWEVER, I WAS VERY IMPRESSED WITH LES WHEN WE TALKED PREVIOUSLY AND DECIDED TO CALL THEM FOR THIS REPAIR. THEY ARRANGED A TIME WITH US THAT WAS CONVENIENT FOR BOTH OUR SCHEDULES AND HE GAVE US AN ESTIMATE OVER THE PHONE BASED ON OUR DESCRIPTION OF WHAT WE NEEDED. MARK CAME AND REPAIRED THE PIPE IN THE POURING RAIN AND TOOK CARE OF THE INSIDE JOBS TOO. THE FINAL BILL WAS LESS THAN THE ESTIMATE. AFTER HE LEFT, WE FOUND ANOTHER SPLIT IN THE PIPE BELOW THE REPAIRED PIPE AND CALLED THEM BACK. MARK CAME BACK AS SOON AS HE GOT THE CALL AND REPAIRED THE LOWER PIPE QUICKLY. HE DID NOT CHARGE US FOR THE SECOND SPLIT. I HAVE DEALT WITH A LOT OF PLUMBERS AND FEEL WE GOT GREAT SERVICE AND A FAIR PRICE. I WOULD DEFINITELY USE THEM AGAIN!

MARK WAS PROMPT, POLITE, CLEAR IN HIS DESCRIPTION OF WHAT MY OPTIONS WERE (REBUILD THE OLD TOILET VS INSTALLING A NEW ONE) AND I WILL DEFINITELY CALL ZELL PLUMBING AGAIN FOR FURTHER WORK WE NEED DONE ON THIS 1939 HOUSE WE BOUGHT, WHICH HAS NUMEROUS PLUMBING NEEDS.

THEY WERE VERY RESPONSIVE, CAME OUT WITHIN A DAY, AND GOT THE JOB DONE.

LES IS GREAT TO WORK WITH. VERY RESPONSIVE. RETURNED PROMPTLY TO ADDRESS MINOR FOLLOW-UP CONCERN. WILL DEFINITELY USE AGAIN.

MARK WAS VERY PERSONABLE AND POLITE, HE EXPLAINED WHAT WAS NEEDED, GOT MY APPROVAL, DID THE WORK AND THEN EXPLAINED WHAT HE HAD DONE. HE WAS VERY PROMPT AND EFFICIENT.

CALLED ZELL PLUMBING, THEY CALLED BACK IMMEDIATELY AND THEY DID AN ESTIMATE OVER THE PHONE. WE AGREED ON A DATE AND TIME FOR THE REPAIR. ON THE DAY OF THE REPAIR, HE CALLED BEFORE COMING OUT TO RECONFIRM THE TIME. THE PLUMBER WHO DID THE WORK COMPLETED THE JOB IN AN HOUR AND 15 MINUTES. HE WENT OVER ALL HE HAD DONE AND SHOWED ME HOW TO DO THE FAUCET SHUT OFF FOR WINTER WITH THE NEW SHUT-OFF VALVE. THE TOTAL BILL WAS $100 LESS THAN THE ESTIMATE.

TOM WAS VERY HELPFUL, FOUND THE LEAK AND WAS ABLE TO FIX IT WITHOUT DAMAGE TO THE WALLS OR FIXTURES. HE MADE THE OTHER REQUESTED REPAIRS AND HE GAVE US GREAT ADVICE ON THE TOILETS AND ON THE ICE-CUBE MAKER. WE WILL CALL THEM BACK TO REPLACE OUR TOILETS WHEN THE TIME COMES - SOON. TOM WAS VERY PLEASANT TO WORK WITH AND KEPT THE AREA CLEAN. HE WAS ABOUT 15 MINUTES LATE, BUT IT WASN'T ENOUGH TO BE A PROBLEM AND I WOULD DEFINITELY USE ZELL PLUMBING AGAIN.

WE WORKED WITH TOM AND HE WAS GREAT. HE ANSWERED QUESTIONS ABOUT OUR HOUSE AS A WHOLE. HE WAS WONDERFUL!

TOM RETURNED MY PHONE CALL PROMPTLY AND ARRIVED ON TIME. HE EXPLAINED THE WORK, PROVIDED AN ESTIMATE, THEN DID THE WORK HE SAID HE'D DO. VERY PROFESSIONAL AND PLEASANT TO DEAL WITH. NO BOOMBOX, CLEAN, LEFT NO MESS. I HAVE A FOLLOW-UP PROJECT AND PLAN TO HIRE THESE GUYS AGAIN. OVERALL, A GREAT EXPERIENCE.

HE SAID I MIGHT NEED A NEW SINK WHICH WOULD BE A LITTLE BIT MORE. ULTIMATELY A NEW SINK WAS NEEDED. I BOUGHT THE SINK AND THE FINAL BILL WAS ONLY A LITTLE BIT MORE. HE CAME BACK LATER THE SAME DAY TO FINISH THE WORK. IT LOOKS GREAT.

LES ZELL DID THE REPAIR TO MY SATISFACTION. NO QUESTION ABOUT IT, ID USE THEM AGAIN.

I HAD THE SINKS AND THE FAUCETS. IF YOU ARE GETTING STUFF LIKE THAT, MAKE SURE YOU ASK WHAT ELSE IS NEEDED IF YOU WANT TO SAVE YOURSELF SOME MONEY ON PARTS.