Zell Plumbing & Heating

PLUMBER (TOM) WAS KNOWLEDGEABLE, PROMPT, EFFICIENT. CLEANED DRAIN AND GAVE ADVICE FOR MAINTENANCE.

LES WAS ON TIME AND VERY HELPFUL. NOT ONLY DID HE FIX THE PROBLEM, BUT HE SHOWED ME HOW TO FIX IT IF IT WERE TO HAPPEN AGAIN.

TOM IS AWESOME. CALLS BACK PROMPTLY.

LES CALLED AS PROMISED AND CAME OVER WITHIN THE TIMEFRAME PROMISED. ZELL WAS THE ONLY PLACE I CALLED THAT WOULD APPLY THEIR ESTIMATE CHARGE ($39) TOWARDS WORK DONE. LES WAS FRIENDLY AND PERSONABLE, EXPLAINED WHAT THE PROBLEMS WERE AND FIXED THEM QUICKLY. HE ALSO ANSWERED MANY QUESTIONS I HAD ABOUT OTHER PLUMBING-RELATED ISSUES FROM HOT WATER HEATERS TO A PLANNED INSTALLATION OF A GARBAGE DISPOSAL. GOOD SERVICE AND ALL PROBLEMS APPEAR TO BE SOLVED. IT COST MORE THAN IT SEEMED LIKE IT SHOULD, BUT ISN'T THAT TRUE ABOUT ALL PLUMBERS? HE STUCK TO HIS ESTIMATE, WHICH PLEASED ME. AN OVERALL GOOD EXPERIENCE.

ZELL PLUMBING DID A GREAT JOB FROM THE BEGINNING. I WAS ABLE TO SCHEDULE SOMEONE FOR A TIME THAT WORKED FOR ME (7:00 AM) WITH THE OFFICE AND THE ACTUAL PLUMBER WHO WOULD BE CONDUCTING THE WORK. TOM ARRIVED ON TIME, PROVIDED THE COST ESTIMATE, AND HIS ASSESSMENT OF THE WORK. HE FINISHED 45 MINS EARLY AND THEN HELPED ME FIX MY GARAGE DOOR!! I COULDN'T GET TO MY CHECKBOOK BECAUSE IT WAS LOCKED IN THE GARAGE! THE ACTUAL WORK ITSELF ONLY REQUIRED SOME CLEANING AND IT DID VALIDATE I DID NOT HAVE A BIG ISSUE WITH MY SHOWER/TUB. TOM, WAS PROFESSIONAL AND HELPFUL. I HIGHLY RECOMMEND THIS ORGANIZATION FOR THEIR SERVICE, PROFESSIONALISM AND OVERALL POSITIVE ATTITUDE.

EXCELLENT! YOU CANNOT BEAT FREE ADVICE!

THEY SCHEDULED A TIME TO COME OUT THAT FIT WITH OUR WORK SCHEDULES, WITHIN TWO DAYS OF OUR CALL. THEY WERE RIGHT ON TIME AND FINISHED THE WORK VERY QUICKLY. BEFORE HE STARTED, HE WENT THROUGH ALL OF THE DIFFERENT OPTIONS AND PRICES FOR EACH RECOMMENDATION. THE FINAL PRICE WAS EXACTLY WHAT HE QUOTED. WE'RE DEFINITELY GOING TO USE THEM AGAIN WHEN WE START OUR KITCHEN REMODEL.

LESTER WAS TERRIFIC--HAD ME DO MY OWN ''TESTS,'' CONCERNING THE LEAKS, TO SAVE ME MONEY. HE WAS EXTREMELY FRIENDLY AND HELPFUL--I WOULD DEFINITELY CALL HIM AGAIN.

TOM REPLACED MY KITCHEN FAUCET. HE WAS PROMPT, FRIENDLY AND DID A GREAT JOB. HE ALSO SHOWED ME THE PARTS OF THE FAUCET AND HOW TO DO A FEW EASY FIX-ITS, SUCH AS REPLACING A WASHER. HE ALSO TOOK A LOOK AT AN OLD PRESSURE TANK FOR A WELL, AND GAVE ME SOME ADVICE AS TO WHETHER IT WAS STILL FUNCTIONAL OR NEEDED TO BE REPLACED. WHEN I MADE THE APPOINTMENT, I MENTIONED THE WEBSITE THAT QUALIFIED ME FOR A 10% DISCOUNT. I FORGOT TO MENTION IT WHEN TOM WROTE UP THE BILL. I FIGURED IT WAS MY TOUGH LUCK FOR FORGETTING, BUT I CALLED THE NEXT DAY ANYWAY AND ASKED IF THEY'D CUT ME A CHECK FOR THE AMOUNT OF THE DISCOUNT. JUST A COUPLE OF DAYS LATER, AND THE CHECK WAS IN MY MAILBOX!

I HAD TOM DO PLUMBING WORK EARLIER THIS YEAR AND CALLED ON HIM AGAIN FOR THIS JOB. HE IS VERY PROMPT, RESPONSIVE, AND TRUSTWORTHY. I FELT COMFORTABLE HAVING HIM IN MY HOUSE WHEN I WASN'T THERE. IF YOU CALL, HE CALLS BACK RIGHT AWAY. HE SHOWS UP ON TIME AND EXPLAINS WHAT NEEDS TO BE DONE AND WHAT THE OPTIONS ARE. HE IS SENSITIVE TO COSTS AND DIDN'T TRY TO TALK ME INTO THE MORE EXPENSIVE OPTIONS. HIS WORK IS EXTREMELY NEAT AND TIDY. HERE'S WHAT A DECENT GUY HE IS: I WAS PLANNING TO REPLACE THE TOILET, BUT LATER CHANGED MY MIND. BECAUSE OF THAT, I ASKED HIM TO COME BACK AND RECAULK THE OLD TOILET, WHICH HE DID WITHIN A COUPLE OF DAYS. I KNOW IT DIDN'T TAKE LONG, BUT I'M SURE IT WAS OUT OF HIS WAY AND HE DIDN'T CHARGE ME, EVEN THOUGH IT WAS MY CHANGE OF PLANS THAT REQUIRED THE EXTRA TRIP.

TOM WAS VERY POLITE, CLEAN AND HE DID NOT DO ANYTHING THAT WAS UNNECESSARY.

TOM THE PLUMBER WAS VERY ACCOMMODATING. I GOT AHOLD OF HIM LATE IN THE AFTERNOON, HE WAS NOT FAR AND OFFERED TO COME AND INSTALL THE TOILET AS SOON AS HE FINISHED HIS JOB. HE IS VERY POLITE AND A PLEASURE TO WORK WITH. THE TOILET INSTALL ONLY TOOK ABOUT 40 MINUTES. THE COMPANIES MINIMUM CHARGE IS FOR 1 HOUR. I WOULD HIGHLY RECOMMEND TOM AND ZELL PLUMBING. I WOULD HIRE THEM AGAIN! IT WAS A VERY PLEASANT EXPERIENCE.

LES WAS VERY GOOD ABOUT CALLING AND LETTING ME KNOW WHEN HE WOULD ARRIVE. HE CAME THE FIRST DAY WHEN IT WAS RAINING AND NEITHER OF MY SUMP PUMPS WERE WORKING. HE CHECKED ALL OVER TO FIND REPLACEMENT BATTERY AND LET ME KNOW AHEAD OF TIME WHAT THE PRICE WOULD BE. VERY POLITE. DID A VERY PROFESSIONAL JOB.

EXCELLENT. LES WAS VERY HELPFUL AND VERY PROFESSIONAL. HE EXCEEDED MY EXPECTATIONS. WILL DEFINITELY CALL HIM WITH MY PLUMBING NEEDS GOING FORWARD. HE IS PROMPT AND COMMUNICATIVE. HE MADE SURE WE UNDERSTOOD THE WORK THAT WAS PERFORMED AND HE GAVE ADVICE.

PLACED SC AT 7:30 AM--HAD A CALL BACK FROM TOM SCHILLING WITHIN THE HALF HOUR AS PROMISED. TOM WAS ABLE TO COME TO OUR APARTMENT HOUSE THAT DAY. HE CALLED ME WHEN HE WAS WITHIN 1/2 HOUR FROM THERE SO I COULD MEET HIM (AND NOT HAVE TO GO AND WAIT FOR HIM). WORK WAS PERFORMED EFFICIENTLY AND EFFECTIVELY. I WILL DEFINITELY CALL TOM BACK FOR ANY FUTURE PLUMBING REPAIRS OR UPDATES WE NEED.

FANTASTIC WORK & WONDERFUL WORK ATTITUDE. VERY HONEST. HARD WORKER. WOULD HIRE THEM AGAIN IN A MINUTE.

WHEN I FIRST CALLED, THEY SAID I WOULD GET A CALL BACK WITHIN 30 MINUTES. I THINK IT WAS ACTUALLY 5 MINUTES. THEY WERE ABLE TO COME WITHIN ABOUT 1/2 HOUR OF MY TALKING TO THEM. I WAS EXTREMELY PLEASED WITH THEIR RESPONSIVENESS, PROFESSIONALISM AND OVERALL QUALITY OF WORK.

MARK DEIMAN WAS THE PLUMBER. HIS RESPONSIVENESS AND WORK WERE FINE, BUT THE CHARGES SEEMED VERY HIGH. FOUR HOURS OF LABOR BILLED AT $496. HE REQUIRED A CASH (CHECK) PAYMENT IMMEDIATELY. HIS INITIAL GUESS UPON HEARING OUR PROBLEM WAS UNDER $200. THE PROBLEM TURNED OUT TO BE WORSE THAN HE EXPECTED, BUT THE LABOR PER HOUR SEEMED EXCESSIVE TO US.

I'VE TRIED TO CONTACT THEM TWO OTHER TIMES SINCE MY INITIAL EXPERIENCE WITH THEM FOR SERVICE AND HAVE NEVER GOTTEN A CALL BACK OR GOTTEN A CALL BACK VERY LATE (A WEEK LATER).

I HAD BEEN TOLD BY ANOTHER PROFESSIONAL THAT I NEEDED MY TOILET REMOUNTED, BUT THIS PERSON DECIDED THAT IT DID NOT NEED TO BE DONE AS I DO NOT HAVE ANY WATER LEAKAGE. HE DID FIX SOMETHING IN THE TANK SO THAT IT FILLS QUICKLY AFTER FLUSHING. COURTEOUS AND FRIENDLY. ON TIME.

HE WAS VERY PLEASANT, FRIENDLY, AND PROFESSIONAL. HE EXPLAINED WHAT PROBLEMS I MIGHT ENCOUNTER IN THE FUTURE WITH THE LAUNDRY TUB (IT'S ORIGINAL TO THE HOUSE, FROM ABOUT 1929) AND WAYS WE CAN KEEP THE DRAIN CLEAR SO WE DON'T HAVE TO HAVE IT CLEANED AS OFTEN. HE DID LEAVE SOME JUNK FROM THE DRAIN ON THE FLOOR, THOUGH.

THIS WORK WAS DONE WELL AT A MUCH LOWER PRICE THAN TWO OTHER BIDS. THERE WERE UNEXPECTED COMPLICATIONS FOUND AFTER TEARING OUT THE OLD SHOWER AND TOM EXPLAINED EVERYTHING THAT NEEDED TO BE DONE AND WHAT THE CHOICES WERE. I WOULD HIGHLY RECOMMEND THIS COMPANY.

TOM SHOWED UP WITHIN HOURS OF MY CALL. HE EXPLAINED WHAT HE THOUGHT WAS WRONG AND REPLACED A COUPLE OF PIPES IN 1 1/2 HOURS. IT SOLVED THE PROBLEM FOR THE TIME BEING BUT HE DID ADVISE ON FUTURE REPAIRS AND COST.

JOB 1: TOM WAS VERY PERSONABLE AND HE TOLD ME WHAT WAS GOING ON, WHICH I APPRECIATE. THE PROJECT WENT A BIT LONG, SINCE I HAD TO RUN TO THE STORE TO GET SOME PARTS, BUT IT WOULD HAVE TAKEN ME AT LEAST TWICE AS LONG TO DO IT MYSELF, SO I AM GLAD I HAD A PLUMBER COME IN TO DO IT. JOB 2: JUST A FEW WEEKS EARLIER TOM HAD BEEN OVER TO REPLACE ALL THE CARTRIDGES IN OUR SINKS. THIS ONE HAD A TINY B.B. OF LEAD SOLDER THAT HAD TRAVELED UP INTO IT, BREAKING THE CARTRIDGE. THE RESULT WAS THAT YOU COULD NOT TURN THE WATER OFF. I HAD THE CARTRIDGE WAITING FOR TOM AND HE REPLACED IT. SINCE I STILL HAD TIME LEFT ON MY ONE HOUR MINIMUM, SO I HAD HIM SHOW ME HOW TO WINTERIZE THE FAUCET FOR THE HOSE AND CHECK OUT SOME WORK THAT A PREVIOUS PLUMBER HAD DONE. TOM IS NICE AND ANSWERED MY QUESTIONS. I DO WISH THEY COULD BE REACHED ON THE WEEKEND, THOUGH.

MARK WAS ON TIME, LOOKED AT THE PROBLEM AND EXPLAINED THE OPTIONS. ALSO EXPLAINED HOW I CAN CLEAR MOST OF THE DRAINS MYSELF. PRICE WAS REASONABLE. HAD TO CALL BACK FOR A DIFFERENT PROBLEM. THEY TOLD ME OVER THE PHONE HOW TO FIX IT MYSELF. THEY SAID TO CALL IF IT WAS STILL A PROBLEM AND THEY WOULD COME OUT. VERY IMPRESSIVE!