SUMMIT HEATING & AIR CONDITIONING

Service was excellent.

Arrived promptly, was very professional and a nice guy. He told us the cost if it was the capacitor and we said go ahead, so he replaced the capacitor, but it still didn't work after installing new one, so he removed it and said it was the compressor that had gone out from the power surge. While we were talking I remembered that we had coverage thru Excel Energy Homesmart and told him I had forgot. He was great about it, and even in spite of all the work he had just done, he said since he couldn't fix it, he would only charge me half a trip charge which was like 52.50. I told him that if I get to choose who fixes it, I would definitely call and use him again. Turns out I get to do just that. So will definitely be calling him and using him again. I was super impressed even with just the short time he was at our home, and also impressed that he wasn't out to just take our money but understood the situation and truly wanted to do what was in our best interest.

See entry above.

unknown

Excellent! He is quick and fairly inexpensive for what he does. He's very prompt and comes out right away. I have used him several times and have always had a good experience.

My heater has been leaking water for about 3 months. I was worried I'd need it replaced because it's at least 10 years old. I had a doctor's appointment I couldn't miss and left the door open for Josh. He checked in with me before he entered my house, during the job, and before he left. Josh checked in with me about the cost of the repair and asked for my approval. Since I was worried it would be $3000+, I gladly agreed. I always recommend Josh to my friends and colleagues- both because of the honest, fair prompt service, and also because I never have to apologize for the condition of my house.

unknown

We contacted Summit Heating for an estimate of the cost of a new furnace and also received estimates from two other vendors. Josh Mahoney of Summit Heating came to our home to gather information necessary to provide the estimate for a furnace replacement. Josh was punctual and courteous. Josh also was very knowledgeable with regards to the products we needed (furnace, thermostat, and humidifier). The estimate provided was superior to other estimates for similar products so we retained Summit Heating/Josh to install the new furnace and related products. Josh arrived to install the furnace at exactly the time he indicated. He was very careful with regards to keeping the work area and entrance to our basement clean. He completed the installation work an hour quicker than he estimated. Josh then walked us through maintenance of the furnace and humidifier and demonstrated the use of the new thermostat. He clearly made himself available after installation to answer all questions we had and did not leave until he had responded to all of our questions. Josh indicated to call him anytime with additional questions. We have used a different heating and air vendor in the past and were extremely pleased with their work, but we will use Josh going forward based upon his pricing and excellent service. In terms of sales approach, Josh is not high pressure at all but don't let that fool you in terms of his knowledge of the equipment he sells as he clearly knows the business of heating and air conditioning.

Josh was extremely polite, efficient and timely. A pleasure to work with.

The owner installed the air conditioner. He was on time, and performed the installation in less time than originally estimated. He cleaned up after the installation. The price was the same as originally quoted. He was very good to deal with. His initial visit to provide the estimate went well. He provided a brochure and explained the product.

It went well. Josh is great! I am happy to have found a small business owner with so much integrity. All I can say is he's great and he's going to be our new "furnace guy."

Very responsive! Jamie Larkin

quick to arrive, professional, worked around my difficult work schedule, laid tarp down to avoid mess, wore boot covers to avoid dragging in dirt. Took a while to fix, but they came everyday to work on them and get us heat and warm water. Stayed in contact with me and let me know how things were going. Called to check after how things were and if any problems had developed. Fantastic work/service and workers are very professional and very polite.

The service was perfect and flawless. Josh is punctual, professional, honest and friendly. He has been our HVAC guy since we bought our home in 2003. His pricing is fair and reasonable. Josh will always be our #1 HVAC person to go to. :)

We received a prompt call back after leaving a message requesting information on replacing our 19-year-old air conditioner before the scorching summer temperatures began. A rep came out the same week and quoted us four prices on four different options that would work for us (with varying degrees of fanciness). We chose one option and the work was completed a week later, on schedule and exactly at the price we were quoted. Everything went very smoothly and we would certainly use them again in the future.

My experience with Josh was great! I was calling around in the morning trying to find someone to come out and fix our AC. Fortunately for me, one of my co-workers was eavesdropping (not really, he just overheard me talking!) and said and quot;I know of good AC guy!and quot; I called Josh and left a message (and sent an e-mail). He called back within an hour and agreed to come out the same day! He was even early! He came in and was able to easily figure out what the issue was, fixed it and was gone within an hour. I really appreciate the fact that he didn't try to sell us a new AC or anything else. He just charged us a service call, which was very reasonable, compared to other places. I had sent an e-mail to another place (they who must not be named, but the initials are AT!) that I have worked with, but still haven't heard back from them. I am grateful I didn't hear back from them, because they probably would have tried to sell me a new AC. So, the moral of this story is, if you need an AC/heating guy - Josh is your man. And, if you happen to overhear any co-workers looking for an AC guy, send them to Josh - I know I will!

Never returned phone calls... Update: Ultimately we went with a manufacturer other than Bryant but I was impressed with their competitive bid, professional analysis and willingness to discuss options. Would definitely consider again.

The salesman showed up on time and was able to meet with me within a day of my air conditioner going out. He provided a fair estimate within 24 hours. He was nice, friendly and easy to work with.

The work turned out perfect. It is a small company, and the owner does the work. He is very detail oriented and neat and clean. He does exactly what he says he is going to do - there are no hidden charges. He shows up on time. I thought that he provided a very good service at a reasonable price. I would highly recommend him.

It was very quick. They were very responsive and came right away.

Brought in for second quote after another company indicated original boiler was generating high CO and needed to be not run. Verified test results and explained why a CO monitor in the room was not going off, which the first company wouldn't explain (properly exhausted up stack, but would be problem if it became blocked). Price was lowest and we felt we would always get a fair price from them. Based on internet searches, had a concern on the quality of boiler offered. They had not experienced problems, but offered to use a different boiler if we wanted. Due to the concern, they provided a 10 year parts/labor warranty (extra cost manufacturer's item) for free. They arrived on time and with 3 people to quickly install (boilers have plumbing, electrical, exhaust components). Due to difference in size of new boiler, we had an issue placing boiler and they went out to find a concrete pad on which to place the boiler (carpeted room with smaller titled section for old boiler raised a safety concern). One person after a while eventually suggested using patio blocks. Very happy with solution, looks really good. This delayed moving new boiler into place for 2-4 hours. Had some initial concern that they didn't know what they were doing due to small family run business, some disorganization, not explaining how to properly set boiler temperature, and not recognizing on the initial visit, after measuring, that difference in boiler sizes would be a problem. However, installation was well done, professional, with good workmanship They were experienced, had done this many times, and were aware of technical items to watch out for and how to fix them. While reviewing their work prior to leaving, we noted they missed a backflow prevention valve (agreed, but not specifically on the work order). Without argument they agreed to install it the next day. On the return visit we indicated the pump was louder than we thought it should be compared to the old pump (still relatively quiet) . The new pump used is known to be quieter than most in industry. Without hesitation, questions or argument, they agreed to replace the pump. All work was well done. They stood behind their work and any concerns we had. They stayed to answer any questions we had on product, operations, maintenance, etc. I felt I received very good value, workmanship, and support from them. I would definitely use them again.

In Nov 2007, the annual furnace inspection showed high levels of CO and the furnace was 'red tagged' and shut off. That afternoon, I call 3 or 4 contractors to arrange estimates to replace the heat exchanger or quote a new furnace. Summit was listed on the Goodman website and Josh was able to come out right away. He inspected the installation and promised a quote for two options: replace the heat exchanger under warranty and a new furnace. The quotes arrived via email the next morning. He also recommended the extended labor warranty. On Monday, I accepted Summits bid and on Tuesday, Josh started the installation. He completed everything on Wednesday. From start to finish, Summit was professional, responsive and the quality superb.

Josh performed the installation quickly and restored heat to our house. He was quick, efficient, and gave us a great price. We've used Summit Heating and Air Conditioning in the past and remain loyal customers. When using Summit, we're confident that we'll be taken care of, and not be overcharged. We recommend Summit to everyone we know.

We had Summit out to replace our air conditioning system. After receiving several bids, we chose Summit based on Josh's thorough analysis of our home's needs. I liked the fact that Josh returned to install the equipment. The equipment has worked wonderfully. We'd definitely hire Summit again.

Summit came out and repaired a gas leak on our fireplace. They replaced a fitting and used a leak detector machine to check their work. We're always impressed with Summit's professionalism and friendly technician.