S & R Heating, Cooling & Appliance Repair

We called on Monday morning and they were able to come out the next day. The repairman was prompt and fixed the problem. It was a good experience and I would call them again.

They were prompt. I called the office and the receptionist said they were all out of the office on jobs. I expected to wait at least 24 hours. 2 hours later the owner called and said he had completed his job and would be out to repair our boiler. They were professional and polite, people that I didn't mind having come in to the house to do these repairs. We were thrilled that we could have it repaired the same day because it was 15 below.

Dryer was not working. Was unable to get to the trouble spot on our own. Works like new. Very pleased with whole experience.

Tech was on time, neat, and kept me informed about arrival time. S and R is always dependable.

It obviously went very well. A few more hours without heat and it could have been big problems for us as it was approximately 20 degrees outside.

I would call them again and would refer them to others. They returned my call within 10 minutes. The service man arrived within 1/2 hour as he said he would. He explained what had happened and why. He showed me what was wrong -- motor seized. Replaced motor and got furnace going again before house temp dropped more than 5 degrees even though it was 11f and the west window my a/c is in leaks and there was a west wind and the wind chill was 4f. Service man was friendly, and cleaned up after himself. Work was done within the hour and cost was within the amount my son-in-law said it would be. I am very happy with both the service man and the service he provided.

My parents Joanne and Milt said "they will never call them again nor refer them.They didnt even have to drive 5 miles so I would say they over charged big time!"

Overall we had a great experience with S&R. On a Tuesday evening, we noticed that our AC was no longer producing cold air. I called S&R on wednesday morning and they were able to schedule something for later that afternoon which was a pleasant surprise. Scott came over and found that the fan/motor on the condenser was no longer working. What i really liked is he gave us a couple of options and cost estimates (new AC condenser or new fan/motor). We decided to go with a new fan motor. Since he had to order the part they weren't able to install it that day which was expected. But Scott was able to get our current fan working at least temporarily so we had cold air for the evening. The next day, Scott (a different Scott) came over and replaced the motor. He was also very curteous and professional and was in/out in about 45 min. Great service overall and I'd definitely use S&R for future repairs/installs.

First I must say we were told someone would be here between 2 and 4. At 4:30 we called them to be told they were running late. We would have liked to have been told it was going to be that much later than first estimated. The furnace blower was the culprit when the A/C stopped working. He found corrosion on another part of the furnace and was concerned it would not last much longer. He suggested it be replaced. The parts were to be ordered the next day and someone would be here to fix it mid day. I was called with the unhappy news as to how expensive the repair to the corroded circuit board would be, but the other part could be put in and decide then if that would correct our current problem. It did repair the problem with the A/C. We gave the go ahead to put in the new circuit board and all it's new parts. I really didn't want to take the chance of having it go out in the middle of the winter. Today we had the A/C tuned up. All three gentlemen were were friendly and very knowledgeable. They worked quickly and explained in plain speech what was wrong and what should be considered pertaining to the repair. I honestly felt at first we were being upsold, but if the part would have failed in the near future it would have cost us another service charge as well. I will keep S&R in mind if I need further service on any appliances.

They're very good. They do everything and they do it well. They did everything right. Their price is right on the market.

i Called S&R to look at are refrigerator.Told them it was to cold in Refrigerator.Told them the make model and what was wrong.I also told S&R I needed it done today.We had Sears coming tomorrow but that did not work for us.I also asked would they carry the parts along with them.We needed it done today or it would make much more sense for Sears to come they would credit the trip charge to the new refrigerator.When I called S&R I told them all of this and asked if what I explained would be alot of money.They said they didnt think so they thought it was a relay.Why I give them a bad review I feel they misled me.They did not have the parts they did not take off the Angie list $25.00 off.Even though they said on the phone they would if I didn't go ahead with the repair.S&R did every thing I tried to protect my self from.Didnt have parts wasnt going to come back for one or two days.And tried to make me think it wouldnt be to much money.First time we use someone from Angie's list Buyer Beware

Excellent. Definitely would recommend to others. They were able to come to my house on the exact date and time most convenient for me. They arrived on time, diagnosed the problem, repaired the problem, remembered the Angie's list discount, and were done in just about one hour. Now I have a functioning oven due to Scott B's professional replacement of a faulty igniter!

Scott and Rob and their employees are trustworthy, NEVER pad the bill or suggest something you do not need. After 25 years of working with S and R, I didn't even seek other bids. They have that much integrity. They are neat, dependable, and on time. As a female homeowner I appreciate their high standards and work ethic. S and R stands behind their work and products. They replaced a furnace while I was at work taking care of the dog while they were here. Rob returned when I came home and explained the workings of the new furnace. One winter night when my previous furnace failed, Rob and Scott both phoned to walk me through the process of getting the furnace electronics working again so I had heat. This company truly cares about it's clients and I have referred many people to S and R, all of whom are as satisfied as I am.

My furnace stopped working on New Year's Day. I called and left a message with S & R last night and received a call back right away this morning. Their response time was incredibly fast and the issue was fixed quickly.

I had a great experience with this company. Our oven failed they came in on the scheduled date and time, diagnosed the problem quickly. He had the part on his truck and repaird the oven. The Tech was polite and professional. One suggestion, in the future the Tech should ask if he should remove his shoes. In MN, it is polite to remove shoes before entering a home. This is not a complaint just an observation. I would recommend them and use them again. In fact I will be calling them for a furnace tune up.

Excellent service and professionalism.

I've used S&R for two decades and think they are great. They are very responsive to customer needs. I've had them repair almost every large appliance I've owned, and over the years they replaced my very old furnace, a hot water heater, an oven and a dishwasher. I highly recommend them.

Scott is a very tall man and my house has VERY SHORT doorways,(maybe 5'3"). At any rate, it can pose a challenge for tall people. My kitchen is also very small. My house was once a cabin off of White Bear Lake. My washing machine is as small as a full size washing machine can be .On top of the washer is a shelf which holds my dryer, which is a stackable compact model, the largest I can fit as the ceiling in my kitchen is also low. About four feet in front of my washer is my refrigerator. Hence, the RIDICULOUS layout of my kitchen and the DIFFICULT CONDITIONS that he had to work in to fix my washer. Through all that Scott was upbeat and pleasant. He even stopped to call my cat over and pet her. He was a great guy and was very straight forward about the work that needed done and the cost. GREAT JOB !!!!!!

I was was called to remind me of the service to be done, and the appointment made. I was called several days in advance to remind me of the appointment. The service tech showed up on time, and the service was completed promptly. I have to say I have been pleased with the service from S&R for the past 20 years. I have never had a problem!

Incredibly quick and efficient.

I realized the furnace had quit when the temperature in my house was falling quickly. S&R responded to my call and promised to show up as soon as possible (it was a very cold night and they had a list of calls to make.) They showed up at about 11:30 p.m. It turned out the problem was a dirty filter and not a major repair. S&R was able to get the AC running again. However, I did end up buying a new unit when it broke down a second time. They provided numerous choices for new ACs at various price points and explained the differences between them. I have been very happy with the work S&R has done and would highly recommend them.

They are down to earth and straight forward. I had interviewed 3 furnace companies and they were in the middle, but they were the clearest and it was easy for me to see what they had to offer and understand what we needed. I have referred some neighbors to them and they now use them!

The S&R repairman was prompt, communicative, personable, and open to discussing different repair options. We were able to schedule a service call about 1.5 days after I called to inquire. I would definitely call S&R again for quick repairs, or for more involved jobs. Our washing machine had a broken lid toggle and would not drain. He offered to replace the toggle, or to rewire the switch so the toggle wasn't needed. We chose to rewire, since replacing the toggle would have been too costly. He fixed it in less than 10 minutes. Our dishwasher was emitting a very loud, high-pitched whistle. He listened to it, and confessed he'd never heard that sound coming from a machine. After he spent about 15 minutes with it, opening it up and looking at previous owners' repair jobs, he recommended we purchase a new machine, as any repairs would far outweigh the cost of just buying a new machine.

I scheduled a tune up because the AC unit was making a loud squeeling noise. S&R came out. He was very knowledgable. He spent about 45 minutes telling me how much it would cost to replace the unit and looking for other work that I should hire S&R to perform (like a furnace cleaning). He spent a total of 5 minutes spraying the AC unit with a hose and putting oil in the fan motor. And then he charged me $100. I don't know about you, but that seems like a lot of money for 5 minutes of work (not to mention the business is located pretty close to my home so they didn't have to travel very far).

We worked with Rob on both the quote and installation of a full top of the line system in our home. S & R had started to earn our trust by servicing our previous furnace and A/C over the years. For the past several years we've had to replace coolant in our A/C and our furnace was getting old enough to the point at looking at putting in a new system. We knew going in that S& R wasn't going to be the cheapest quote. In fact, I got at least two other quotes to verify. That said, we had S & R come in to quote last and had a very detailed discussion with the top two quotes to ensure an apples to apples comparison. In the end, Rob was able to work with us to get within $1,000 - $1,500 of the other quotes. When you are spending this kind of money you want to be sure that the installation is going to be a quality job. We were confident through both past experience and our interactions with Rob that we would truly get what we were paying for. S & R did not dissappoint. Rob worked with us right away to get the new furnace and A/C installed as hot tempetures were underway. With the installation of the air exhanger this was a two day job. S & R was back within a week to finish the job. Considering this was peak A/C busy season I was impressed by how they worked us in. the quality of the installation is truly superior. From the parts used to the care taken with the duct work, PVC, etc to ensure it was installed neatly and compact. Just like the care you would expect if you were doing it yourself. Once the system was up and fully up and running Rob took alot of extra time to walk through the operation and new features. There is no doubt that we will use S & R for any future service. This is a hard working local business that takes the time to do things right.