S & R Heating, Cooling & Appliance Repair

furnace repair

Great, no problems

Excellent!

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unknown

Scott of S&R responded promptly, communicated very well, kept me updated daily on the progress, and completed the work in a very timely manner. His workmanship is excellent. We are perfectly happy with the work. Scott set it up so it will be easy for me to replace tanks (we are using 100-pound propane tanks in the back yard), and set it up so it will be durable and resistant to damage. Excellent experience with S&R.

They were polite and professional. They also did good clean up after the job.

The repair person was on time, polite, and went beyond his technical repair expertise to locate the problem in the house electrical system, which he would not have had to do. I was VERY pleased.

ROB CALLED TO INDICATE HE WAS RUNNING LATE. ARRIVED ON-TIME TO 2ND ESTIMATE. OFFERED MULTIPLE OPTIONS FOR WHAT WORK TO DO AND BENEFITS. FOUND ISSUE WITH FURNACE AND INSTALLED THERMOSTAT. TOOK THE TIME TO ENSURE I KNOW HOW TO PROGRAM THE THERMOSTAT.

I HAVE USED S & R APPLIANCE FOR FURNACE AND A.C. CHECKS, REPAIRS AND SOME APPLIANCE REPAIR WORK FOR THE PAST 20 YEARS. SCOTT, WITH S & R, HAS ALWAYS DONE A GREAT JOB, VERY PROFESSIONAL IN HIS WORK, KNOWLEDGEABLE AND PERSONABLE. THOUGH OUR FURNACE AND A.C. WAS STILL IN WORKING ORDER, IT WAS GOING ON 26 YEARS OLD, AND ABOUT 60-65% EFFICIENT. WITH TODAY'S HIGH ENERGY PRICES I FELT IT WAS A GOOD TIME TO REPLACE IT BEFORE IT FAILED AND HAD TO BE. SCOTT, ROB, AND ANOTHER HELPER FROM S & R TOOK OUT THE OLD FURNACE AND A.C. INSTALLED THE NEW ONE AND THE CHIMNEY LINER ALL IN THE SAME DAY. I WAS IMPRESSED WITH THEIR WORKMANSHIP, GETTING EVERYTHING DONE IN A TIMELY MANNER, AND THOROUGHLY EXPLAINING THE NEW SYSTEM AND THERMOSTAT PROGRAMMING, FILLING OUT THE ''REBATE FORMS'' AND LEAVING THE BASEMENT NEAT AND CLEAN. THE NEW PLUS-80 IS WORKING VERY NICELY. IT'S ''TWO-SPEED'' SYSTEM IS VERY QUIET, AND EFFICIENT; IN FACT IT'S EFFICIENCY ''TESTED OUT'' AT 90.3%!

ROB IS GREAT TO WORK WITH, HE GAVE US CHOICES TO FIX OR GET A NEW MACHINE, WE CHOSE FIXING. HIS PRICES ARE IN LINE, HE IS ALWAYS VERY STRAIGHT FORWARD AND I NEVER FEEL LIKE HE IS TRYING TO 'EARN A BUCK'. HE REMINDS ME OF THE OLD TIME REPAIR PERSON. HE IS ALWAYS VERY QUICK, CLEAN AND WHEN HE FIXES SOMETHING, I'VE NEVER HAD ANY ISSUES AFTER.

EXCELLENT. ALL APPOINTMENTS KEPT ON TIME, WORK DONE EXPEDITIOUSLY, CLEANUP EXCELLENT, PAPERWORK FOR REBATES IN ORDER AND WELL EXPLAINED.

THEY WERE A PLEASURE TO WORK WITH AND PROVIDED ALL THE INFORMATION I NEEDED TO DETERMINE WHETHER TO JUST REPLACE THE MOTOR, OR THE ENTIRE MACHINE. THEY EVEN RETURNED PHONE CALLS IN THE EVENING, WHICH I APPRECIATED SINCE I REALLY NEEDED TO GET MY WASHING MACHINE FIXED AS I HAVE 3 YOUNG CHILDREN. I WOULD DEFINITELY USE THEM AGAIN AND REFER THEM TO ANY FRIEND IN NEED.

HE WAS EXCELLENT. HE WAS VERY THOROUGH, AND WENT ABOVE & BEYOND IN EXPLAINING THE PROBLEM, AND WHAT TO FORESEE DOWN THE ROAD, AND THE DIFFERENT TYPES OF AIR CONDITIONERS AND FURNACES THAT ARE AVAILABLE TODAY. HE ALSO CAME OUT THE SAME DAY I CALLED HIM!

ON TIME, EFFICIENT, CLEANED UP (BEHIND REFRIGERATOR, TOO!) AND CHARGED CONSISTENT WITH THEIR ESTIMATE.

I LEFT A MESSAGE TO SCHEDULE A REPAIR AND BOB CALLED BACK RIGHT AWAY. THE SUBCONTACTOR, SEON, CAME THE NEXT DAY TO EVALUATE THE OVEN. THE WORK WAS COMPLETED PROMPTLY AT THE SCHEDULED TIME THE NEXT DAY AFTER THE PART HE ORDERED WAS PICKED UP. THE OVEN WORKS GREAT BUT I DIDN'T EXPECT THE TRIP CHARGE.

QUICK RESPONSE, FAST AND EFFICIENT WORK. WOULD DEFINITELY USE AGAIN.

TERRIFIC! I FOUND THEM ON AL IN THE MORNING, THEY RETURNED MY CALL IN UNDER FOUR HOURS, SQUEEZED ME IN THE SAME DAY. FROM START TO FINISH IT WAS UNDER SIX HOURS TO HAVE THE REPAIRS DONE. THE REPAIRMAN WAS FRIENDLY AND COURTEOUS, WORKED VERY QUICKLY, AND EXPLAINED ALL OF THE CHARGES. I WOULD DEFINITELY HIRE THIS COMPANY AGAIN!

I WAS VERY IMPRESSED WITH THEIR EXPLANATION OF WHICH SYSTEMS WOULD BE GOOD FOR OUR HOUSE AND HOW THEY WOULD BE INSTALLED. THEIR APPROACH IS THAT WE DO REPAIR WORK SO WE KNOW WHICH PRODUCTS AND METHODS DO NOT INCUR MUCH MAINTENANCE OR REPAIR FURTHER DOWN THE ROAD. THEY WERE ON TIME, GOT THE WORK DONE IN THE TIME FRAME THEY TOLD US, AND THEY LEFT THE FURNACE AREA IN THE BASEMENT NEAT AND CLEAN.

S&R'S BID WAS SLIGHTLY HIGHER THAN THE OTHER TWO WE GOT, BUT WE'VE BEEN PLEASED WITH THEIR MAINTENANCE & REPAIR WORK IN THE PAST. WE WERE NOT DISAPPOINTED. THEY DID A GREAT JOB. THEY ARE VERY PROFESSIONAL & PLEASANT TO WORK WITH.

DID A GREAT JOB REPAIRING MY CLOTHES WASHING MACHINE. CHARGE FOR SERVICE CALL WAS $110 (NOT INCLUDING PARTS), WHICH SEEMED HIGH. MINOR QUIBBLES: DIDN'T INTRODUCE HIMSELF BY NAME WHEN HE CAME TO THE DOOR AND DIDN'T VERIFY WHO I WAS.

S&R'S PRICE WAS COMPETITIVE WITH OTHER QUOTES. SCOTT, NOT ONLY INFORMED US ABOUT ALL OF OUR REBATE OPTIONS FOR THE HIGH EFFICIENCY FURNACE AND A/C WE PURCHASED, BUT SUPPLIED US WITH THE REBATE FORMS. SCOTT MADE SURE WE KNEW HOW TO PROGRAM OUR THERMOSTAT BEFORE HE LEFT. SCOTT RESPONDED QUICKLY TO A SERVICE CALL 10 MOS. AFTER THE AIR CONDITIONER WAS INSTALLED. (IT WAS OUR ERROR THAT CAUSED AN A/C COMPONENT TO BURN OUT.)

INITIAL PHONE CALL WAS RETURNED WITHIN AN HOUR, WHICH WAS SURPRISING! HE WAS ABLE TO COME OUT THE VERY NEXT DAY! BASED ON SOME OTHER PRICES I SAW ON ANGIE'S LIST, I KNEW I'D PAY BETWEEN $150 AND $200 FOR A WASHER REPAIR, SO $160 WAS NOT SURPRISING AND SEEMED FAIR. THE ONLY ISSUE WE HAD WAS THAT HE HAD TO GIVE A "RANGE" OF TIME (SORT OF LIKE YOUR CABLE COMPANY OR FURNITURE DELIVERY), WHICH WAS 9 A.M.-11 A.M. HE SAID HE'D TRY TO GET THERE CLOSER TO 9, BUT BY 10:00, MY HUSBAND JUST COULDN'T WAIT FOR HIM ANYMORE. WE LEFT HIM A KEY, HE ARRIVED A LITTLE AFTER 10 (AND APOLOGIZED PROFUSELY!), WAS DONE BY 10:40, CALLED MY HUSBAND AT WORK TO GIVE THE STATUS, AND VOILA - I HAVE A WORKING WASHING MACHINE! GREAT JOB, OVERALL!

HE WAS VERY HONEST AND EXTREMELY REASONABLY PRICED. OTHER COMPANIES HAD TOLD ME THE REPAIR WOULD BE MORE COSTLY OR COULD NOT BE DONE. MY WASHING MACHINE WAS VERY OLD AND HE SAID I COULDN'T FIND ONE MADE THAT WELL ANYMORE SO IT WOULD BE BETTER TO FIX IT. I WAS VERY PLEASED, THEY WERE VERY FRIENDLY, PROMPT, AND THEY CAME WHEN THEY SAID THEY WOULD. HE EVEN CALLED BEFORE COMING AND NOTIFIED ME WHEN HE WAS GOING TO BE 15 MINUTES LATE. IT WAS A GREAT EXPERIENCE AND I'LL DEFINITELY USE THEM AGAIN.