I feel that the jobs are rushed and not very detailed for the money they charge.
Description of Work: One person comes into the house, takes 45 minutes, doesn't move or clean under the items on the furniture and they are out the door.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Beth S.
07/2013
5.0
house cleaning
+ -1 more
I can highly recommend them. I was able to schedule the appointment over the phone and pay over the phone. They were able to come to my house when I was out for work. Everything was done with very high standards. I had an ease with the appointment, reasonable pricing and an excellent outcome.
Description of Work: I used Merry Maids for housecleaning services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Paul F.
07/2011
4.0
house cleaning
+ -1 more
I am disabled. They have been doing a good job.
Description of Work: I have been using Merry Maids for 3 years to clean my house. They come out every other Monday and the last time I used them was this Monday.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$118
Krista G.
01/2008
3.0
house cleaning
+ -1 more
The housecleaning performed was substandard; often it was difficult to tell they had been in my home, except that the tips I left were gone and sometimes they left their card. The crew of 2 women was in and out in 30-45 minutes, which is not enough time to clean a home of this size. The rushed work was evident: The cleaners missed entire rooms or parts of rooms (a toilet here, a sink there, dusting in this room, vacuuming in that room). Wood floors were merely dusted (as opposed to wet-cleaned) with something that pushed the dust and debris into the corners. I gave feedback to the cleaners (verbal & written), but the cleaning quality did not improve. When I initially called to cancel the service, the quality control person I spoke to convinced me to give them another try with another work crew and with her inspecting the work after they were done. That was the only satisfactory cleaning I received; the remaining cleaning sessions were rushed and spotty and so I canceled the service.
Description of Work: Biweekly home cleaning; our home is 3400 finished square feet, including 5 bedrooms, 4 bathrooms, and three levels.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
$125
NANCY M.
10/2007
5.0
house cleaning
+ -1 more
Two people cleaned my house in approximately two and a half hours. They did an excellent job.
Description of Work: They vacuumed, dusted and made the beds in two bedrooms, they cleaned, vacuumed and dusted the living room, dining room and hallway. They washed floors and cleaned kitchen and bath on main floor, cleaned, vacuumed and dusted large family room in basement and cleaned small bathroom in basement. They did a good job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
KAYMARIE C.
06/2003
1.0
house cleaning
+ -1 more
A NIGHTMARE. THEY CLEANED WELL, BUT THE REST OF THE EXPERIENCE WAS AWFUL. THE FIRST TIME THEY CLEANED, THEY LEFT ALL THE FURNITURE IN THE MIDDLE OF ROOMS, SOME WAS IN DIFFERENT ROOMS. THEY THREW THEIR MOP BUCKET WATER OUT THE FRONT DOOR (IN THE WINTER), ALONG WITH THEIR DIRTY RAG. DESPITE REPEATED REQUESTS, THEY NEVER BOTHERED TO RETREIVE THE RAG. AFTER THAT, EVERYTHING WOULD BE SO REARRANGED, WE HAD TO SPEND 2 HOURS PUTTING THINGS BACK. THEY WOULDN'T CLEAN WHAT THEY HAD AGREED TO CLEAN. THEY SEEMED INTERESTED IN FEEDBACK, BUT NOTHING SEEMED TO CHANGE. THE LAST STRAW WAS THEM CLOSING A CAT IN A CLOSET FOR THE DAY. NO ATTENTION TO DETAIL!
Description of Work: HOUSECLEANING EVERY TWO WEEKS. KITCHEN 2 BATHROOMS, LIVINGROOM, 2 BEDROOMS, DINING ROOM, FLOORS.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$150
DIANNE K.
05/2003
3.0
house cleaning
+ -1 more
ON THE SURFACE, IT APPEARED THAT THEY DID A SATISFACTORY JOB CLEANING MY HOME. HOWEVER, UPON CLOSER INSPECTION, I REALIZED THAT THEY MISSED SEVERAL THINGS I''D ASKED THEM TO DO AND WHAT THEY DID DO WASN''T DONE VERY WELL.
Description of Work: I HIRED THIS COMPANY TO DO A ONE TIME CLEANING IN MY HOME.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$160
MARCUS S.
02/2003
2.0
house cleaning
+ -1 more
WE HAD THEM OUT TO CLEAN OUR HOUSE, THEY MISSED SEVERAL SPOTS AND ONE ENTIRE ROOM. HAD THEM OUT AGAIN TO CORRECT IT AND WAS STILL NOT HAPPY, SO CANCELLED THEIR SERVICE. TOOK THEM SEVERAL DAYS TO RETURN CALLS. PRICE WAS OK, BUT SERVICE WAS BAD.
Description of Work: HOUSE CLEANING
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0
Yes, I recommend this pro
$90
REBECCA P.
09/2002
2.0
house cleaning
+ -1 more
SOME PEOPLE IN THE CENTRAL OFFICE HAVE BEEN VERY PLEASANT TO DEAL WITH - I WOULD LOVE TO WORK WITH THEM ALONE, BUT UNFORTUNATELY THE REST OF THE SERVICE THEY PROVIDE IS DISATSROUS. ONE OFFICE WORKER WAS ALMOST RUDE WHEN I CALLED TO INQUIRE ABOUT THE WHEREABOUTS OF THE CREW WHEN THEY WERE OVER 2 HOURS LATE, LIKE IT WAS RIDICULOUS FOR ME TO EXPECT THEM TO SHOW UP WHEN THEY ARE SCHEDULED TO. SEEMS THEY OVER SCHEDULE THE CLEANING CREWS, AND THEN THEY RUSH THROUGH THE JOB. SO MUCH WAS MISSED - SPOTTY DUSTING, BARELY CLEANED FLOORS, NO ATTENTION TO DETAILS, GARBAGE LEFT OUT ON THE FRONT STOOP, LIVING ROOM NOT EVEN TOUCHED. REALLY, REALLY DISAPPOINTING.
Description of Work: INADEQUATE CLEANING OF HOUSE. SUPPOSED TO DO A THOROUGH CLEANING OF HOUSE, BUT ONLY DID ABOUT HALF THE WORK. A CREW OF TWO WERE IN AND OUT IN LESS THAN AN HOUR - NOT WHAT I PAID FOR.
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Service Categories
House Cleaning
FAQ
Merry Maids of St. Paul, MN is currently rated 3.1 overall out of 5.
Merry Maids of St. Paul, MN accepts the following forms of payment: Check
No, Merry Maids of St. Paul, MN does not offer free project estimates.
No, Merry Maids of St. Paul, MN does not offer eco-friendly accreditations.
No, Merry Maids of St. Paul, MN does not offer a senior discount.
No, Merry Maids of St. Paul, MN does not offer emergency services.
No, Merry Maids of St. Paul, MN does not offer warranties.
Merry Maids of St. Paul, MN offers the following services: FULL REGULAR HOUSECLEANING AND SPECIAL OCCASION CLEANING