Kreuser & Sons Window Awning & Siding Co

I had a new roof and gutter/fascia 10 years ago. At the time, I decided to keep the wood soffit as-is, since I had just finished painting it. Now, 10 years later, it was time for another paint job. I was told by someone that getting aluminum soffit installed when the fascia already existed would be difficult, since the soffit tucks under the fascia. My next-door neighbor was getting a new roof in July, installed by Kreuser and Sons. I was so impressed with their work, that I asked about having aluminum soffit installed. Troy Nelson responded quickly to my phone call. He said the job would be easier without the existing fascia, but certainly possible to do. He delivered the bid to my email within 2 hours. I expressed acceptance of the bid, so Troy returned with samples of the material. I paid 1/3 of the cost as down payment, and 3 weeks later Troy called with 3-day advance notice of their planned work day. Troy delivered the materials on August 26. On August 27 they started work at 7:30 am. Troy introduced me to the foreman, Doug. The job task involved cutting a wide hole along the length of the soffit - to increase ventilation (previously I only had a few soffit vents). They placed scaffolding and foot planks around my house, being careful around existing shrubs. The work crew was a wonderful group of hard-working people - all of them easy to talk with. Their attention to detail was commendable. I was especially impressed with how they installed the soffit panels at the corners - (see photo). They did angle-cuts on the soffit panels that tucked under a corner bar. An easier way would have been to just install uncut full panels - and I wouldn't have known any differently. The job was done by 4 pm. The mess was cleaned up. It looked very professional. When I need a new roof, Kreuser and Sons will be at the top of my list. .

Everything went very smoothly. I needed a small deck built in short order, to get my house ready to put on the market. I called around to about 12 different places, and these guys were the only ones willing to do it at a reasonable cost within my timeframe. They completely followed through on their commitment, and the deck passed the city inspection without a hitch. The city inspector says he rarely sees work that clean. They finished the deck in only 2 1/2 days and it looks great. I wish I had chosen cedar instead of the cheaper, pressure treated green wood because it looks really green -- but once it gets stained that will not be an issue.

The work done by Kreuser and Sons was better than their customer service. On-site employees were not particularly friendly. Specifically, they did not interact with me other than ringing the doorbell to be let in to begin work. When they finished the job, the employees simply left without a word. I would recommend Kreuser and Sons if you are having simple work done, like a basic awning, but would be weary of more complicated projects because of the poor communication.

I learned that I could not trust Rod, the owner, to follow through on his word. Rod told me multiple times that he was interested in my job. He twice went so far as to promise me a bid by a specified target date. I delayed a comparison bid from another contractor because I was interested in receiving Rod's but, disappointingly, Rod's never came through. As a result, time passed and, though the work was pressing, I ran out of time in the season to get it done and incurred additional unnecessary deterioration on my home as a result. Rod came across as knowledgeable, competent, and empathetic. What bothers me about my experience is that I think he was dishonest about his communications. I had an initial conversation with him on the telephone. I spent two plus hours with him at my home, and I spoke with him on the phone again afterwards. Each time I asked him if he was interested in my work and he always responded clearly and emphatically that he was, that he would start planning soon and could get to construction within a couple of months. The target dates he set, however, would come and go but never a word from him. I initiated all the communication. He never even bothered to respond to my messages. The only reason that I persisted was that he expressed interest in my job during our initial phone conversation, in person during his visit, and afterwards whenever I was able to get him on the phone. He also told me that he was working on the bid and to expect it soon. As I said, however, I never heard from him. Finally, after the next target date came and went, I just stopped leaving messages for him to call me. I suspect I was never a priority for him, that he just snared me onto his prospect list in case his backlog were to lean out. He used me for his own security without concern for my situation and left me to suffer the consequences. Granted, I never actually had a contract with Rod. He never actually did any work for me. I can only hope that that would have gone better than the preliminary parts of the process. Of course, I am only one account. Who knows what unique circumstances might have existed. He may treat you completely different but I feel responsible to warn you of how he treated me should you decide to contact him.

We were extremely satisfied from beginning to end. Rod was very helpful in reviewing options of siding and the stone work we were looking to do. Their price was very competitive. They stuck to their schedule and got in and out within a little over a week during the hotest days of this summer. The work crew was very professional and accommodating. Would definitely use Kreuser and Sons in the future for any work.

After hiring Kreuser and Sons for work on my father's house the year earlier we hired them for work on my mother-in-law's house. They put on new siding, awnings and doors. My mother-in-law doesn't like anyone she doesn't know working on her house, but was very comfortable with the crew from Kreuser and Sons - that says a lot! The were friendly, completed a quality job and we would definitely recommend them to family and friends!

We hired Kreuser and Sons to do the work on my father's house. Worked was planned in two phases and completed in two phases approximately 4 months apart. Work is incredible, my father is extremely happy with everything and especially enjoys the new 3 season porch. Everything from the estimating to finishing work was done above and beyond expectations. The crew was great to have around, polite, friendly and professional! Picked up everything after the job, no need to worry about anything laying in the grass. Any questions before, during and after have been answered to our satisfaction and in a timely fashion.

On both occasions there was no pressure, but rather good, sound, useful suggestions during the decision making and the actual work. Workers were always, punctual, polite and friendly, clean and neat in their person and their work. They even helped move some things, (inside and out) to make space for them to work and they worked in a couple of quite tight spots without complaint. Their first day on the job I learned they had discovered late the evening before that the wrong color bow window had been delivered to them. The manufacturer had been notified and by early afternoon of the second work day the new, correct bow window arrived on site from the factory. Retro-fitting can be difficult to do but my wife and I are very satisfied and pleased with the workmanship, and look of the new windows; both from inside and out.

Kreuser and Son's were very professional when dealing with us, and our customers. They delivered what they promised, and then some. Without hesitation we would recommend their services, especially the windows and siding. They are experts on what looks good and what will last!

They were on time professional and prompt. It was an excellent experience and I would recommend them to anyone. They cleaned up the job well and I was pleased with the outcome.

Rod came out prepare an estimate, but it took more than 1 week to get the actual estimate. I then inquired twice over a period of about 10 days with regard to their warranty and some details about the work. I never got a response back.