DRMP Concrete & Masonry

We contracted with DRNP/Complete Exteriors to do a patio and pergola. A salesperson came out towards the end of April to measure and give us an estimate, he estimated end of May early June to do the job. We gave him a check as a down payment. Then started the long road of attempting to get someone to call us back. Messages - phone, text and email to the sales rep, the office number and the owner directly went unanswered - we were looking for a firm date due to prep work we needed to do. We finally got the owner (Mike) to answer his phone, he told us we were on the schedule for the following week - this was mid-May. We asked why we weren’t informed and he said he couldn’t make any guarantees, in case of bad weather. Makes sense, but it also makes sense to let your customer know when you can expect the work to be done. We asked to push it back, because our prep work wouldn’t be done in time. From there we were given dates or told they would be in touch with dates multiple times. If it rained on the date they were supposed to come, we assumed they would be there following day when it was dry - nothing, no calls and impossible to get ahold of anyone. A worker showed up one day to prep the area and grind some roots - left a mess and didn’t complete the job. We ended up cleaning up and finishing so that the area would be ready when they poured the cement. The worker also damaged our fence in the process. From here about 2 weeks passed and still nothing and again impossible to get a hold of anyone or have calls returned. The owner appeared to be avoiding us - not answering when we called from our cell phones, but picking up when I called from my work phone that shows up as generic number. Told both of us different things within minutes of each of us taking to him. After the patio was poured, stamped and sealed - we were told the pergola would be there in a couple of days - it had to be built. We had been told early in the process that the pergola was built and would be dismantled and brought over and built - it was beautiful we were told. Now - it hasn’t even been built. At least another week went by and nothing - the owner told us he and his son would be there on a Sunday and build it, he would be dropping off the wood on Friday. Friday - nothing, Sunday-nothing. No calls and no answers when we attempted to reach him A guy finally shows up on a Friday with the wood stating he is only dropping the wood off - can’t do the job when questioned, he said he was just told about the job that day. He comes back - starts to build it and has it fall on him and needs to quit for the day. Eventually he comes back finishes and leaves no clean up. What he left was a pergola the wrong size, not placed where we asked it to be placed, held down with cheap small brackets - the pergola literally sways with a slight push. The pergola is crooked. The owner was contacted and emailed with pictures and we never heard from him. We absolutely do not recommend this business and are amazed that someone operates their business in such an unprofessional and dishonest manor.