Statewide Gas Services, Inc.

Tim, the sales rep, was great. He presented four different Furnace & A/C pairings for my home based on the home size needs and pricing. Not once did he try to up-sell higher priced products. Everything that was agreed upon in the quote I accepted was completed. Jared, and others in the crew, did a great job with the removing and installation of the units. I would have no problems recommending Waconia Comfort to anyone.

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Tom Kurtz, owner, could not have been better to work with. Highly recommended. Thanks to again to Tom and team.

Everything was fine, until the furnace started banging. I don't think they spent enough trying to figure why it was banging and I wish they would've have tried to get in touch with the manufacturer to solve the issue.

Lucas was prompt and professional. I'd originally asked another company if they could do an annual check-up on our furnace and fireplace, to prepare our home for winter. That company said they only serviced furnaces and not fireplaces. I called Statewide Gas and they said that they could work on both furnaces and fireplaces. I had no problem scheduling the work about 2 weeks in advance. Also, they told me their prices for service - I went with their "Gold" plan that includes maintenance and repair discounts for two gas appliances/objects (i.e. our fireplace and furnace). Lucas called to let me know he was on his way to my home. He arrived in a timely manner. He cleaned both the fireplace and furnace. He turned up the gas pressure on both and checked the motors on both (the fireplace has a fan motor). He told me that my furnace fan might be going out but that it could last for awhile, so no rush or pressure to fix it right away. Lucas showed me how the fan to my fireplace worked (new homeowner still learning about these things) and also how to change the filter in my furnace. He gave me maintenance tips to help both items last longer and demonstrated how to run the air exchanger in my home. He was done in about 2.5 hours. He was efficient and polite. I was pleased with the work he completed and glad to have my furnace and fireplace ready for our cold Minnesota winters! I plan to use this company again next year.

Another company told me I had a cracked heat exchanger and it was dangerous because of carbon monoxide - it was fishy from the beginning and I have a carbon monoxide detector that has never gone off. The other company also could not find the A/C leak.

Everything went well. The workers were polite and prompt. They explained everything they were doing. They cleaned up after themselves and even painted an area that required some touch up.

Very pleased with the professionalism and attitude.

THE EMPLOYEES WERE VERY POLITE, EFFICIENT WITH THEIR TIME AND DID A NICE JOB ON THE FIREPLACE.