PHOENIX BUILDERS

Bruce was good to work with. Guys who did the job were conscientious. Roof looks really good!!!

The whole process was extremely easy. Bruce Murray visited us for the consultation, explained the different windows, and benefits of each. He also outlined the process by which the windows would be installed. We accepted his estimate shortly thereafter. Within a week of that, we were contacted to set up a day for the work to be completed. This was also painless as they were very flexible with our schedule. The work was completed in a matter of hours. We have a couple animals in the house and the workers were great with them as well. There was no mess to be cleaned up afterwords and it was like they were never there. It was a great experience.

I was impressed with the owner, Bruce Murray, when he did the estimate. He explained that the electric-powered extractor vent was not working and that ridge venting on the roof apex would improve venting. His estimate was the mid-range of four obtained. We paid half and Mr. Murray promised to begin work within 2 weeks. He didn't call or arrive in that time. When I called, he said the rain had caused delays and that we were scheduled for the following week. He also said that our chosen shingle was discontinued, he had upgraded to another shingle which cost $400 more and would appreciate a "contribution" towards it, but we were under no obligation. We refused and he accepted it gracefully. The crew did a good job with just a few stray nails in the yard. However, we noticed there were no ridge vents installed. Mr. Murray explained the roof construction didn't allow for them, so he had installed extra louvred vents, but again I had to ask for the information. The work seems satisfactory.

Our insurance company only quoted us for half roof replacement after we received hail damage. Bruce Murray; Phoenix Builders was the only roofer willing the go the extra mile to work with our insurance company to get the entire roof replaced (all the other 5-6 roofing companies offered to let us pay $7K of our own money.) He re-measured and immediately contacted our insurance company and received approval for the whole roof in two days. They started work within two weeks (it could have been sooner but we wanted it done during our vacation.) They did a great job which our neighbors raved about how quiet they were, how quickly they roofed, and what a great color it was. Our next door neighbor was so disgusted with their roofer that they had Phoenix Builders quote out & replace their siding and they were extremely satisfied with the job. He completed a total of 5 houses in our neighborhood, months before some of the other houses were even started (I talking 5+ months!) Strongly recommend!