Norblom Plumbing

I'm not home when they come and my wife has dealt with them. I have been very satisfied with them in every way, as far as calling them for scheduling for work to be done. They are a very good company and easy to work with. They offer a reasonable price, but I haven't dealt with a lot of plumbers. The company I work for uses them. They didn't make a mess and the job looked nice when they were done. They are very responsive.

They did a good job and they were professional.

Kris was great, arrived in time explained what he was going to do , cleaned up and was really personable. I will use them for all my future plumbing needs.

We got a water heater. He was making excuses because he had a class that evening and needed to leave in an hour. I called the company thinking we had issue and they spoke with him. This prompted him to yell at me.

Everything went very well. The woman I spoke with on the phone recommended a new water heater when I told her how old my existing one was, which was what I expected. She described several water heaters to determine my preference (cheapest vs. energy efficient vs. top-of-the-line), gave me a price quote (which I thought was just for the heater but turned out to include labor and everything else) and told me a plumber would arrive sometime between 9:30-11:30 the same day. He arrived at 9:20, and though he wasn't particularly friendly, he explained what needed to be done to make the install up to code and how much each would cost above the quote I had already received and then got down to work. I was worried about the mess of hauling out the old heater and getting the new one in and down my my carpeted basement stairs, but the plumber and the delivery guy put down a cover and cleaned up the floor afterward. Once the install was complete, the plumber went over the new heater with me and pointed out a couple other (minor) plumbing issues he had discovered (e.g., the main water shut-off didn't completely shut off the water). Final price was exactly as he had quoted beforehand and was very competitive with what I know a neighbor recently paid for a new water heater and install. Overall, the entire transaction was quick, smooth and easy, and based on this experience I would highly recommend this company.

A bit late of a late start (for the first appt of the day, I think; 8 a.m.), but only about 15 minutes late. Otherwise, he was in quickly setting up, clearing the obstruction, and replacing two parts. Explained everything and was professional and quick throughout. Would definitely use again for smaller jobs.

We asked Norblom plumbing to come over to give us a quote on a tankless water heater because we thought we had a leak in our current water heater. Once they arrived, I explained we had been told we had a leak and due to new specifications we could not replace our water heater with the same model. I asked for confirmation on this and the first plumber agreed that we could not repalce with the same model, but came up with multiple other options for us. Once the installing plumber came, he changed the plans once again. He made some alterations and was able to replace with the same model. We thought we were happy since we hadn't had to pay $5000 for a tankless. However when the leak was still there on Saturday and Norblom returned and told us the water heater had never been the leak we were far from being happy. According to the owner, because we asked Norblom out for a replacement quote and not a diagnosis we were stuck. I, however, feel once it became apparent (ie. within the first 5 minutes of the visit) that this was not something we were just trying to upgrade it becomes the plumber's resposibility to make a diagnosis and not take the word of the previous plumber. If this were a dr, he would be sued for malpractice if he were to take the word of the patient and or another dr and just start treating. Norblom was aware we were under the assumption we had a leak and skipped out on their responsibility and took the word of another plumber and cost us $600.

I am incredibly displeased with my entire experience. I called on Monday, and was able to make an appointment for Wednesday afternoon. The person who answered the call let me know my appointment was from 2-4:00 pm on Wednesday. I asked specifically if the work took longer than two hours, would the tech quit at 4:00, or continue on? I was told the tech would finish the job, and there would be no overtime charges. The person quoted me about 1.5 - 2.0 hours, and estimated around $350 for the job. At 2:05 pm on Wednesday, I called the company, and the same person answered the phone. I asked him if the tech would be out before 2:30, as I had a conference call at that time, and would not be able to work with him on the job. He let me know the tech would be out around 2:45. I asked whether anyone planned to call me to let me know, and he explained that the appointment was a 2 hour window, not expected to start at 2:00 pm. He apologized for miscommunicating to me that the tech would be there BETWEEN 2 and 4:00 pm. He said, "It's my fault for not communicating that. I mis-stated it." I explained that I would need to be on a conference call when the tech arrived, since this was not what I had planned for. He said that would be fine. The tech arrived at 2:45 pm. He was friendly, and understanding about my need to be on a conference call. I quickly showed him around, and he began work, but said we'd have to talk about the gas line. When I was off my call, he told me that the gas line required a permit, and could not be completed, only roughed-in. I would need to have them come out again after, with ANOTHER permit, to finish the installation with a valve. He estimated his work for Wednesday to be about 2 hours, then getting a permit, plus another $200+ to come back and finish the esimation. This is almost twice the cost I was originally quoted. I asked him to proceed with only the water line. I asked why the person who originally quoted me hadn't explained any of this. He said "He wouldn't know." Five minutes later, he came to tell me that the shutoff valve for my external water had broken, and he'd have to replace it. I said "great", until he explained that it would cost me $30 for parts, plus the 15 minute charge he'd have to add to fix it. He "isn't responsible for old equipment breaking." I have just gotten off the phone with Mike. Mike is the manager. When I explained the entire situation to Mike, he let me know that this was not their fault. He said "you told me the ceiling was open, and could be run directly into the kitchen." I explained, it still could. I explained what the tech told me, that "all lines in Eden Prairie need a permit, and he said you wouldn't know." Mike told me that wasn't true, if it was a short run, this wasn't needed. I again explained I could only go on what the tech told me, and that another trip would be required. Mike finally admitted this was his fault, he should have let me know this was a possibility to need a permit. He offered me a "discount" for having the plumber come back out. He said he would waive the trip charge, and it would be as if we had just continued the same appointment. I explained to Mike that this is not a discount, because if he had provided me the proper information the first time, we wouldn't have needed a second trip. Therefore, he was actually just offering me what I should have had in the first place. I explained that he should now also be compensating for the fact that this has turned into an inconvenience, of needing to be home from work, and taking additional time to do the work. I explained to Mike that I would be filling out an Angie's List report, and he said he would also fill his out, and "chalk this up to a misunderstanding." I explained this wasn't a misunderstanding, that he had already admitted fault twice, therefore, it was a mistake. He yelled that this was a misunderstanding, that he had already explained what happened and offered me a "discount", interrupted me multiple times, and would not allow me to speak. I asked to speak with a manager, and he said he was the manager, and there was no one else that could help me. It's unfortunate that poor management will ruin this experience. The plumber was a nice guy, and understanding about the fact that I was upset about the permit conversation. I explained it wasn't his fault, and paid him the $258 to install the water line. I will never hire this company again.

They have come out to install 2 water heaters. We had a pipe break behind the dishwasher on the Thanksgiving evening. They came and replaced all the piping under the sink and behind the dishwasher down till the downstairs area. They have done a number of things for us and we have been very pleased with their service. They are prompt and they are responsive when we call. I think their prices are in line, but they do really good work. The plumbers are always very knowledgeable and they know what they are doing. We are just pleased with them.

They were very prompt, neat, and clean. The price was very reasonable.

Very good experience. I called to ask questions about water heater and which models qualified for any energy rebates. Person on other end of the phone was knowledgable and answered all my detailed questions about types, size, etc. He suggested the best model that would qualify for the Center Point energy rebate. Scheduled appointment next day. Installer, Mark, showed up on time and was very pleasant to work with. Removed old leaking 40 gallon water heater and installed 50 gallon. Cleaned up after himself. Did charge an extra $115 to change the plumbing to fit the different size tank. This extra charge wasn't explained over the phone. Paperwork could have been a little more complete to describe tank model for rebate paperwork.

The work was completed well and in a timely manner. The plumber was knowledgeable and helpful. We would call upon them for future plumbing needs.

Great. I will contact them again for any plumbing service needed in the future.

Everything was fine. We called and they set up an appointment that was convenient and they came out and completed the repair.

Water heater: The work was done quickly and competently. Their pricing was very competitive, and I really appreciated that they pulled the permit. I did not know that this was work that required a permit. My one quibble is that I had to ask the person on the phone what options they had that qualified for the Energy Star appliance rebate. She gave me a bunch of options to start with, none of which related to the rebate.

They were very helpful and they showed us what they fixed so that we could fix it in the future if it became a problem. I would definitely use them again if we needed more plumbing done.

On both occasions they were very prompt, friendly and professional. The staff were quite pleasant both on the phone and in person. I highly recommend them

They were great. I was happy with the quality of the work and the price. We were so happy with the first job that we hired them again for the remodel of the bathrooms.

The problems were all dealt with very well and in a timely fashion.

After a few days, I noticed a lot of water has leaked under the kitchen sink. Called them, they came and fixed it. They had told me if the problem was their fault, the second service call will be free, and if the device is defective, I will be charged. The repair man told me a washer (of the device) was to blame, hence, charging me for the second visit. I have no way of knowing if the fault was with the device or his installation in the first place, and hence I trust his word. But at least I expected him to have thoroughly checked for leakage on the first visit (e.g., by wrapping a towel around the pipes instead of visually inspecting them after the work was done) On the positive side, I originally asked him to place the system in the basement and route the pipes to the kitchen sink, but he noticed that he could place the tank and the filtering deveice behind the kitchen sink on the corner of the kitchen (he opened up the back of the cabinet under the sink). As a result of this, he saved me money (it would have taken longer to install it in the basement)

Mike showed up on time for the original call. We were initially planning on replacing the gas water heater with another gas water heater. Upon Mike's visit we learned that building codes had changed and the replacement was going to require additional structural work. Mike helped us understand all our options. We ended up deciding to go with an electric water heater and this would require an electrician as well. Norblom was just as accomodating and prompt on the second visit when the water heater was installed.

Andy arrived on time at 8 AM and began the de-install of the old water heater. A bit later, Mike showed up for the remainder of the morning to assist. By noon, the old water heater was on their truck and they had the holes cut through my foundation for the vents. A dedicated gas line had to be run because of the high BTU requirements at maximum flow and Andy had that and the water connections completed by mid-afternoon. The air supply lines were installed and the unit was tested. Andy then gave me a walk-through of how it functions and the main components of the unit (it's much more complicated than a simple tank water heater). He cleaned up all the mess made during the work, and everything was done by 3:30 PM. I was very satisfied with his (and Mike's) knowledge and workmanship.

The day we were to leave on vacaton, I noticed leaking under the kitchen sink..there was a huge puddle. I had ordered a new faucet becuase I thought that was the problem but procrastinated in getting it installed. I didn't want to leave the house-sitter with this problem. Norblom was extremely responsive, getting someone out to install the faucet within hours of my call. Additionally, the plumber noted a cracked pipe and problems wiht the shut-off valve position and was able to correct those problems as well as install the faucet - all for close to the same amount as the original estimate for installing the faucet. He got to work immediately, did a fabulous job and really checked to make sure everything was ok. He was more thorough than any other plumber I've ever had come to the house and at a very good price. And I was able to leave for vacation on time with a clear mind.

Jim is excellent! Very professional and friendly and completes quality work EVERYTIME I've had him to the house to do work. He helped us cap off water and remove sink, shower wall that had the faucet, toilet and laundry tub. We're in the middle of demo work in the basement and needed this to complete the demo of the bathroom.

Mike was very helpful on the phone. When I asked for a 40 gallon heater and then realized I had a 50 gallon, they changed the order the day of the installation even though I didn't give them all the info. They really changed gears fast on what was my mistake. They were later than they had planned, but well within the window I was given, due to traffic but they told me that and apologized several times. They did a nice job and cleaned up well and explained details to me. I thought they were great to work with as others had noted on the List. That is why I picked them.