Norblom Plumbing

Darrin arrived right on time. He couldn't find a place to park due to snow removal, but he was very nice about the situation.  He explored options for getting to my place, and finally found a spot.  When he entered my place, he put on plastic covers on his shoes and then proceeded to ask questions about the leak I was experiencing.  He did an initial visual inspection and then identified several possible causes.  He then began investigating each one, using an effective process of elimination. Ultimately, he was able to find the source of the leak inside the ceiling space, brought in the tools and materials he needed to fix it, and replaced the pipe. 
When he completed the work,  he gave me the name of a contractor I could call to repair the ceiling hole. 
I appreciated the fact that he explained what he was doing every step of the way.  When I asked him about a couple of other plumbing issues I was concerned about, he was happy to check them out and assure me that all is fine.
Darrin was very professional, knew what he was doing, and seemed to genuinely enjoy his work. 
This is the second time I have used Norblom. And the service this time was just as great as the first time.  I have recommended this company to all my friends who have needed plumbing work done.

AMAZING - we had Jim come out twice to our house we recently purchased and just go over a few issues we had. He went way over an above and explained everything about the plumbing of the house. He helped identify a couple of problems we had and provided us solutions. In addition our toilets were working poorly so Jim ordered the parts and came back out and fixed our toilets.

They do everything right - on time, professionally, get the job done right. A pleasure to work with. So glad we found these guys now we can just use them whenever we have a problem with the confidence it will be done right.

Friendly initial phone call to get quote.  Plumber was on-time and the ultimate price was less than the quoted amount.  Would definitely use again.

Fine, no issues. Helpful and answered all questions. Would use again.

Arrived about 2 hrs after I called. Was very neat and cleaned everything up after finishing.

They were very quick to respond. They were at my home 2 hours after call was placed.
Diagnosed quickly and correctly.
Cleaned up after service performed and price was reasonable as far aas most plumbing work I've had done.
Very impressed and will use the next plumbing issue I have.

Very friendly plumber answered all the questions I had as he was doing his work, and he allowed me to watch and explained what he was doing the whole way.

Couldn't be happier with every aspect. Fast, professional service, reasonably priced.

They were prompt, and made sure to clean up after the work was completed.  They did an amazing job, and I will be using them again in the future. 

Time spent one and half hour ,  cost $250 to install a garbage disposal and I am the one that provided the disposal .

also when scheduling I mentioned I was referred by Angie list but the plumber did not know that  and gave me  $12 discount ..wow

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Came back from being out of town to a flooded basement on a Sunday, called roto-rooter and they came out and it was going to be $1k+ for them to even look at what the problem was. Looked on Angies list that night found norblom and they came out on monday morning to check it out. They quickly identified that there were tree branches in the pipe, brought in the machine and fixed it for $140 (including replacing one of the plastic tops that the previous owners had glued to the ceiling. They were super professional, very trustworthy and I will absolutely be using them again in the future.

The first plumber reduced the number of tank bolts from 4 to 2 for no apparent reason. As a result the bowl leaked at the floor. A second plumber worked to fix the leak but it came back quickly.  Norbloom came in March of 2013 after more than a year of living with the leak.  Since we were not in a position to replace the lead bend or the entire bowl at that time, which by then was the only way of getting back to 4 bolts, I asked them to try fix the leak as best they could.  They did the best job they could with the current bend and just two bolts.  There has been no sign of a leak for the last 18 months.  They gave me a good price and included a senior citizen's discount.
Subsequently they did another job for us, replacing a supply valve and line and installing a new fill valve in another toilet in our house. I would have done this job myself but could not separate  the old supply from the fill valve.  I knew if I called Norbloom they would come out quickly and provide superior service.  They came, did the work efficiently, and once again gave me a good price with a discount.

Prompt, professional.  Took away the old toilet.  Perfect installation.

Positives:  easy scheduling, good communication about timing, seems knowlegeable about issues and gave good explanations; carefully measured before putting a hole in the adjacent wall (got it perfect) and did not make an opening larger than was necessary for access (much appeciated)
Surprises:  rounding an hour and a half time to 2 hours; sawing through a tile (and not mentioning it) when the point of going through the adjacent back wall was to avoid damage to the tile ; replacing chrome pipes with plastic in a pedestal sink (I've never seen a pedestal installed with plastic running from sink to wall)
First visit:  Called because a pedestal sink in a main floor bathroom had a blocked drain; a makeup cap fell in and got past the stop bar for the drain stopper.  On first visit,the plumber called (before scheduled time) to advise running a bit late. He looked at the sink and then removed the chrome pipe into wall (he replaced this with plastic.) There was a large clog with grimy liquid in the removed pipes, but he was unable to clear the block  and recommended return visit to access pipes through wall of adjacent room (bathroom wall was tiled) and basement if necessary. He also gave the option of having the drain guy come out, but explained why this might not be the best option.  I scheduled a follow up visit. Invoice shows:  truck arrival 1:39; invoice completed 2:39 and total time 1 hour.  Labor charges $177 (168 with Angie's list discount) and no parts charges.
Second visit:  Called in advance of scheduled time as he was running ahead and wanted to know if early arrival was ok.  Arrived at 12:30, had all pipes replaced and connected and water running through the pipes at 1:30  and left the house just before 2:00.  He had to access pipes by going through plaster wall in adjacent room and did a nice job measuring to get proper placement and keeping hole size small.  Sawed through tile in the bathroom leaving a 2 inch cut line, which I only discovered after he left. Clean up on second visit much improved over first.  Gave a good explanation in response to my concerns about cutting in to pipes in basement.  Invoice shows truck arrival time 12:30; invoice completed time and total time were left blank.  Labor was billed at $337 ($320 with discount) and parts $63.11.

They fixed the water pressure and it is fabulous in the shower. The water heater had started to leak so we replaced. It took about four hours for the shower and a couple hours for the water heater. The gentlemen that completed the jobs were nice and communicated well with us.

The upstairs toilet in my rental house had been leaking for some time, but had rapidly become much worse (in a disgusting way). Norblom put me on their waiting list and was able to send a plumber over the same day I called. Jim did an excellent job and was very polite and professional. I have no idea what the going rate for plumbing is, but there were some complicating factors and he was there working on getting it just right for 2 hours. The bulk of the cost was labor, the charges for supplies seemed very reasonable.

Extraordinarily professional.  Arrived early.  Understood the issues and explained the solutions very clearly.  It is a difficult  task to go through all of the details and to find a clear solution.  Chad was exceptional in helping to solve all of these problems.  Norblom Plumbing should be commended for having such an excellent staff.

The plumber explained that to get to the faucet he would need to knock out some of the plaster ceiling (older house with a basement plaster ceiling.) Instead of that he suggested leaving the old valve there and instead installing a  shut off valve   at another place on the pipe. When he was finished he explained how to operate it.  He also suggested putting the screw which is removed during the winter when the water is not in use into a plastic bag.  He said it was very easy to lose and that new ones don't always fit.