Norblom Plumbing

VERY PROFESSIONAL. THE PERSON SENT TO PERFORM THE WORK, JIM, WAS VERY CLEAN AND LEFT NO MESS WHATSOEVER. VERY POLITE.

I RECEIVED CALL-AHEAD NOTICE. JIM, THE PLUMBER WAS VERY PROFESSIONAL AND POLITE. HE ANSWERED MY QUESTIONS WITH CONFIDENCE AND HAD A TRUSTWORTHY QUALITY.

I HAVE USED NORBLOM PLUMBING ON A FEW OCCASIONS AND HAVE ALWAYS BEEN SATISFIED. VERY PUNCTUAL, VERY FAIR.

THIS COMPANY DID GOOD WORK, BUT I DO NOT FEEL THAT MY EXPERIENCE WITH THEM WAS POSITIVE. A MOUNTING NUT WAS MISSING FOR THE FAUCET INSTALLATION. THE PLUMBER EXPLAINED THAT I COULD EITHER GO BACK TO THE HARDWARE STORE OR HE COULD CHARGE EXTRA FOR ITS DELIVERY. I ASKED THAT HE COMPLETE THE REST OF THE JOB AND I WOULD INSTALL THE MOUNTING NUT MYSELF. I FOUND THIS TO BE BOTHERSOME AND STRESSFUL. I WAS ALREADY PAYING $740 FOR HIS WORK AND FELT IT APPROPRIATE AND PART OF THE JOB FOR HIM TO SUPPLY A MOUNTING NUT NEEDED FOR PART OF THE JOB AT NO COST TO ME. HE HAD ALREADY PLACED AN ORDER TO BE DELIVERED THROUGH HIS COMPANY AND COULD HAVE JUST ADDED THE MOUNTING NUT ONTO THAT ORDER. HE HAS MADE IT IMPOSSIBLE FOR ME TO INSTALL THE MOUNTING NUT. HE FAILED TO DISCONNECT A HOSE THAT WAS NEEDED TO INSTALL THE MOUNTING NUT (IT WAS WAY TOO TIGHT AND I DO NOT HAVE THE APPROPRIATE TOOLS). I HAVE LEFT A MESSAGE REQUESTING HE RETURN AND COMPLETE THE INSTALLATION AND TEST AT NO CHARGE TO ME.

THE INSTALL SEEMED FINE AT FIRST, BUT IT SOON BECAME APPARENT THE PLUMBING GOING AWAY FROM THE UNIT WAS NOT SOLDERED PROPERLY. IT BEGAN TO LEAK. WHEN THEY CAME TO DO REPAIRS, THEY DID NOT TELL US THEY HAD TURNED OFF THE PILOT. THEY DID NOT RELIGHT IT AND IT TOOK A DAY FOR US TO DISCOVER WHAT WAS WRONG AND LIGHT THE PILOT.

VERY SATISFACTORY. THE DOLLAR COST FIGURE IN THE REQUIRED FIELD OF THIS REPORT INCLUDES THE COST OF THE WATER HEATER. I DON'T KNOW HOW MUCH WENT TO THE PLUMBER.

SINCE WE WERE WITHOUT WATER, WE WERE VERY ANXIOUS TO GET THE REPAIRS DONE. NORBLOM WAS ABLE TO SEND SOMEONE OVER THAT VERY DAY. HE ARRIVED VERY NEARLY AT THE BEGINNING OF THE TIME ''WINDOW'' THEY QUOTED. KEN WAS VERY POLITE, PROFESSIONAL AND NEAT. HE QUICKLY IDENTIFIED THE PROBLEM, MADE THE REPAIR, EXPLAINED THE SITUATION, CLEANED UP AND COMPLETED THE BILLING WITH 45 MINUTES. WE WERE VERY PLEASED WITH THE SERVICE AND SPEED.

THEY WERE QUICK AND EFFICIENT. THEY HAD ENOUGH PEOPLE WORKING ON THE JOB TO GET IT COMPLETED IN THE AMOUNT OF TIME THEY SAID. THE YOUNG MAN THEY SENT TO THE HOUSE WAS SO NICE AND POLITE. THEY WERE VERY KNOWLEDGEABLE AND UNDERSTANDING OF OUR WANTS AND NEEDS.

VERY RESPONSIVE AND GOOD TO WORK WITH. WE HAD SCHEDULING PROBLEMS WITH GETTING OUR PIECE OF THE WORK DONE AND THEY WERE VERY ACCOMMODATING IN FITTING INTO OUR SCHEDULE. ON THEY DAYS OF THE APPOINTMENTS, THEY WERE PROMPT. THEY LEFT THE WORK AREA CLEAN WHEN THEY LEFT. WE WILL CALL THEM AGAIN FOR FUTURE PLUMBING JOBS.

I WAS VERY PLEASED AT HOW PROFESSIONAL THE PLUMBER WAS IN EXPLAINING WHAT HE WAS DOING AND WHY. HE ALSO GAVE ME OPTIONS TO CHOOSE WHAT I WANTED TO DO ON SOME OF THE REPAIRS AND REPLACEMENT WORK. HE WAS PUNCTUAL AND VERY POLITE. I TOLD HIM I RECEIVED THE INFORMATION FROM ANGIE'S LIST AND WOULD BE DOING AN EVALUATION ON HIS WORK. HE WAS RECEPTIVE TO THAT! THANK YOU!

WE CALLED FOR AN INSTALLATION APPOINTMENT LAST WEEK. THE OFFICE STAFF GAVE US A COST RANGE FOR THE JOB, AND SET UP OUR APPOINTMENT FOR MONDAY. THEY TOLD US THEY WOULD CALL BETWEEN 7 AND 8 AM MONDAY TO GIVE US AN APPROXIMATE ARRIVAL TIME. THE PLUMBER ARRIVED WITHIN 10 MINUTES OF THE TIME WE WERE TOLD MONDAY MORNING. SCOTT REMOVED THE OLD TOILETS, INSTALLED THE NEW TOILETS WE HAD PREVIOUSLY PURCHASED, AND LEFT BOTH BATHROOMS VERY CLEAN. TOTAL TIME BILLED WAS 1 1/2 HOURS. THE BILL INCLUDED $40 FOR HAULING AWAY THE OLD TOILETS, WHICH WE COULD HAVE CHOSEN TO DO OURSELVES IF WE WANTED. WE ENDED UP PAYING AN AMOUNT WHICH WAS ON THE LOW END OF THE COST RANGE THEY HAD INDICATED. WE WERE PLEASED WITH THE JOB THEY DID AND WOULD USE THEM IN THE FUTURE.

THEY CAME THE SAME DAY AS CALLED, WITHIN THE TIME FRAME STATED, WERE GREAT ABOUT ANSWERING QUESTIONS. CLEANED UP WELL.

PETE WAS GREAT TO WORK WITH. WALKED ME THROUGH THE WHOLE PROCESS AND MADE THE DECISION EASY. HE KEPT ME INFORMED OF WHERE THEY WERE, THROUGHOUT THE WHOLE JOB. WAS VERY RESPONSIVE TO MY CALLS, AND ENSURED EVERYTHING WENT WELL. THE CREW WAS GREAT AND HAD THE AREA CLEAN WHEN ALL WAS DONE. I WOULD DEFINITELY USE THEM AGAIN.

JIM WAS UNBELIEVABLY PROMPT, GAVE GOOD SERVICE, POLITE, AND RESPONSIVE. HE WAS ALSO VERY PROFESSIONAL.

JIM CALLED AND SAID THEY WOULD BE THERE BETWEEN 1 - 3PM. HE ARRIVED AT 1:30 AND FOUND THE PROBLEM RIGHT AWAY. REPAIRED THE LEAK AND ADDED TWO SHUT-OFF VALVES. ALSO NOTICE MY GARBAGE DISPOSAL DRAIN WASN'T SITTING CORRECTLY AND FIXED THE SITUATION. HIGHLY RECOMMENDED, VERY PROFESSIONAL FROM AMY ANSWERING THE PHONE TO JIM THE PLUMBER.

PAUL, THE PLUMBER, WAS VERY HONEST AND OFFERED SUGGESTIONS TO PROVIDE THE LEAST EXPENSIVE SOLUTION. I WOULD DEFINITELY CALL NORBLOM AGAIN. PAUL IS AN EXTRAORDINARILY NICE AND HONEST PERSON AND REPRESENTS THE COMPANY WELL. THIS JOB WAS COMPLETED IN TWO TRIPS. IN THE FIRST TRIP, PAUL REPLACED JUST THE FLAPPER TO SEE IF THIS WOULD TAKE CARE OF THE RUNNING TOILET. HE SAID THAT IF IT STARTED RUNNING AGAIN, HE WOULD PROBABLY NEED TO REPLACE THE FLUSH VALVE ASSEMBLY. HE WANTED TO START OUT WITH THE LEAST EXPENSIVE POSSIBLE SOLUTION.

WE WERE VERY IMPRESSED WITH GARRETT OF NORBLOM PLUMBING. HE WAS ON TIME, DID A GREAT JOB, AND CLEANED UP EVERYTHING. HE WAS ALSO, VERY HONEST, TELLING US THAT WE DIDN'T NEED TO REPLACE A BASEMENT PIPE YET, WHICH WE APPRECIATED. WE WOULD DEFINITELY REQUEST HIM AGAIN. WE WERE A BIT DISAPPOINTED IN NORBLUM, HOWEVER, AS WE HAD ARRANGED TO PURCHASE A MID-RANGE GARBAGE DISPOSAL FROM THEM, AND THEY CALLED LESS THAN AN HOUR BEFORE THE PLUMBER WAS DUE TO ARRIVE TO TELL US THAT THEY WERE OUT OF THE MID-RANGE DISPOSAL AND WOULD GIVE US A DEAL ON A HIGH-END DISPOSAL. THEY DID REDUCE THE PRICE BY $40 -- BUT WE WOULD'VE APPRECIATED BEING TOLD THIS EARLIER, WHEN WE STILL HAD THE OPPORTUNITY TO PURCHASE A DISPOSAL ELSEWHERE. WE ENDED UP SPENDING MORE FOR A DISPOSAL WITH A LONGER WARRANTY, WHICH WE REALLY DIDN'T NEED, BECAUSE OF THE LACK OF NOTICE. OTHER THAN THAT, HOWEVER, WE WERE EXTREMELY SATISFIED WITH THE WORK.

THIS COMPANY WAS VERY HELPFUL AND PROFESSIONAL, INCLUDING EVERYONE WE CAME INTO CONTACT WITH. THE PLUMBER (GARRETT) WAS VERY HELPFUL, GIVING US GOOD ADVICE ABOUT OUR PESKY BASEMENT FLOOR AND TOILET. THE RECEPTIONIST AND SCHEDULER WERE FRIENDLY AND HELPFUL.

PETE WAS AWESOME. THE WORK WAS GREAT!!! ENDED UP BEING CHEAPER. HE WAS ORGANIZED AND WORKED WITH THE MPLS. PLUMBING INSPECTOR TO GET THE JOB RIGHT THE FIRST TIME. HIGHLY RECOMMEND THEM!!!

VERY FLEXIBLE ABOUT SCHEDULING THE WORK. PROMPT, PROFESSIONAL, AND FRIENDLY. GAVE ME ADVICE THAT WILL SAVE ME MONEY IN THE FUTURE (DON'T HIRE A PLUMBER TO INSTALL A NEW SUMP PUMP, A HANDYMAN WILL BE ABLE TO DO IT AND WILL BE CHEAPER). I WOULD CONSIDER HIRING THIS COMPANY DIRECTLY FOR FUTURE PLUMBING NEEDS.

HE HAD THE BROUGHT A FAUCET WITH A 8'' SPREAD AND MY 1961 HOUSE HAD A FAUCET WITH A 6'' SPREAD. THEY SHOULD HAVE ASKED THE AGE OF HOUSE, SINCE TIM SAID 8'' IS NOW STANDARD. IN ORDER TO ALLOW ME HOT WATER IN OTHER PARTS OF THE HOUSE, TIM CUT THE TWO PIPES AND CAPPED THEM, SINCE HE DID NOT HAVE BALL VALUES TO PUT ON THE PIPES. HE GAVE ME A PRICE ON THE 6'' FAUCET AND THEY ORDERED IT. TIM CAME BACK THE NEXT MONDAY AND COMPLETED THE JOB. I WOULD HIRE THEM AND TIM AGAIN. THEY HAD A $75 TRIP COST THAT APPLIED ONCE ONLY. TIM ARRIVED WITHIN 15 MINUTES OF EXPECTED TIME BOTH DAYS. HE WAS CLEANLY ATTIRED, BUT DRESSED FOR THE TYPE OF WORK HE DOES. HE GAVE ME AN OPTION ON HOW HE COULD RE-PLUMB THE WATER LINES WITH THE NEW FAUCET, BUT HE DID IT AFTER HE FIXED IT, NOT USING A PART THAT CAME WITH THE FAUCET I BOUGHT. I AGREED TO LEAVE IT AS IT WAS PLUMBED, SINCE I ALSO DID NOT UNDERSTAND WHAT THE EXTRA PART WAS FOR. HE COULD HAVE CLEANED UP MORE OF THE WALL BOARD DUST BEFORE HE LEFT.

SCHEDULING THE SERVICE WAS VERY EASY TO DO AND MY CALL WAS HANDLED PROFESSIONALLY. IN FACT THEY TRIED TO EXPLAIN OVER THE PHONE HOW I MIGHT RESOLVE THE ONE ISSUE ALL BY MYSELF WITHOUT REQUIRING A VISIT FROM A PLUMBER. THEY ALSO ANSWERED ALL MY QUESTIONS ABOUT WHAT THE ESTIMATED COST OF MY VISIT MIGHT RUN. THE PLUMBER (GARRETT) CAME AS SCHEDULED, WAS VERY PROFESSIONAL, POLITE, CLEANED UP AFTER HIS WORK AND ANSWERED ALL MY QUESTIONS. VERY GOOD EXPERIENCE WITH A SMALL PLUMBING JOB.

THEY DID A FINE JOB. THE CUT OFF VALVES WERE LEAKING UNDER THE SINK AND HE CAME BACK OUT THE NEXT DAY, NO CHARGE. HE WAS REAL CONCERNED WITH THE COST MORE THAN I WAS. TIM STRUSS WAS GREAT ANDS HE WILL BE STARTING HIS OWN BUSINESS SOON.

WE NEEDED A NEW WATER HEATER INSTALLED AND DECIDED TO GO WITH ANOTHER COMPANY FOR THE JOB. AS IT TURNED OUT, THE COMPANY SUB-CONTRACTS THE INSTALLATION JOBS. AFTER ASKING WHICH SUBS THEY USE AND CHECKING THOSE SUBS ON ANGIE'S LIST, WE REQUESTED NORBLOM PLUMBING, AND WE'RE GLAD WE DID. NORBLOM SHOWED UP AT THE PROMISED TIME. THE INSTALLATION CREW WAS QUICK, POLITE, PROFESSIONAL, AND HELPFUL. THEY HAD THE JOB DONE TO OUR SATISFACTION IN ABOUT 1.5 HOURS. THERE WAS A SMALL PROBLEM WITH THE WATER HEATER, IT WAS MISSING A PART ON THE CONTROL MODULE, AND THE CREW FROM NORBLOM DIDN'T LEAVE UNTIL THEY HAD CONFIRMED THAT A SERVICE TECH FROM THE ORIGINAL COMPANY HAD BEEN SCHEDULED FOR LATER THAT DAY TO REPLACE THE PART. WE WILL DEFINITELY CONSIDER NORBLOM FOR OUR FUTURE PLUMBING NEEDS!

CAN'T SAY I WAS THRILLED ABOUT THE REASON, BUT THEY DID A FINE JOB, INCLUDING PUTTING DOWN TARPS TO PROTECT THE CARPETS. THEY WERE THOROUGH AND SPEEDY, BUT STILL TOOK TIME TO EXPLAIN OPERATION OF WATER HEATER, WHAT THEY HAD DONE, ETC. I'M STILL, HOWEVER, WAITING FOR A FULLY ITEMIZED INVOICE (THE ONE I GOT WAS JUST A TOTAL). SUBTRACT ABOUT $55 FROM THE ABOVE ESTIMATE IF YOU DO NOT LIVE IN MINNEAPOLIS.