Norblom Plumbing

HAD A VERY FRIENDLY YOUNG MAN THAT WAS WORRIED THAT HE WOULD GET WATER OVER THE FLOOR. VERY CLEAN, PUT CLOTH DOWN OVER THE FLOOR TO COVER THE AREA THE OLD WATER HEATER HAD TO BE DRAGGED ACCOSS. WORKED AROUND MY PERSONAL HOURS.

AFTER WE PURCHASED OUR HOME IN MAY 2004 (BUILT IN 1924) WE QUICKLY ENCOUNTERED A NUMBER OF REMODELING AND REPAIR ISSUES. NORBLOM WAS PROMPT, FRIENDLY AND PROFESSIONAL. PETE T, NORBLOM'S REMODELING MANAGER, ALWAYS EXPLAINED OUR OPTIONS AND THE PROS AND CONS OF EACH COURSE OF ACTION. HE KNOWS HIS STUFF, IS VERY FRIENDLY AND KEEPS YOU INFORMED. HOPEFULLY, WE WON'T HAVE ANY MORE PLUMBING ISSUES, BUT IF WE DO, WE WILL CALL PETE AT NORBLOM.

ALL COMPANY PERSONNEL WERE HELPFUL ON THE TELEPHONE & ANSWERED ALL MY QUESTIONS. THE JOB WAS WELL DONE & WORK FINISHED IN A TIMELY MANNER.

THIS WAS MY SECOND TIME USING THIS COMPANY. THEY WERE VERY HAPPY TO COME OUT AND FIX A PROBLEM THAT ANOTHER LOCAL PLUMBING COMPANY HAD CAUSED. I WAS VERY PLEASED WITH THE QUALITY OF THEIR WORK, THEIR COMMUNICATION, AND THEIR PUNCTUALITY.

THEY DID A NICE JOB OF INSTALLING EVERYTHING AND THEY WERE FAIRLY CLEAN. WATCH OUT FOR EXTRA COSTS THOUGH, SINCE THEY CHARGED US $100 FOR RUNNING OUT TO GET ANOTHER PART (WE WERE SOLD THE WRONG ONE), WHICH TOOK 15 MINUTES TO DO. WHAT MADE US VERY ANGRY WAS WHEN OUR NEWLY INSTALLED SINK PLUGGED UP A WEEK AFTER INSTALLATION (WE USED IT MAYBE 3 TIMES) THEY WERE VERY RUDE ON THE PHONE TELLING US THEY WERE CERTAIN IT WAS NOT THEIR FAULT. THEY REFUSED TO COME OUT AND LOOK AT IT WITHOUT CHARGING. THEY EVENTUALLY CAME OUT AND THEN CHARGED US $120 TO CLEAN IT. VERY POOR CUSTOMER RELATIONS IN OUR OPINION.

WE HAD OUR OWN SHOWER HEAD AND HANDLE THAT WAS SUPPOSED TO BE EASY TO SELF INSTALL IN MINUTES. IT TOOK HIM 3-4 HOURS OF PIPE SOLDERING, ADJUSTING. IT APPEARS INFO ON PACKAGE WAS WRONG. HE HAD TO DO A LOT OF WORK--AND HE IS VERY EXPENSIVE PER HOUR

TECHNICIAN WAS QUICK AND EFFICIENT IN INSTALLATION OF KITCHEN FAUCET REPAIR KIT. I NOW BASICALLY HAVE A NEW KITCHEN FAUCET FOR HALF THE PRICE OF A COMPARABLE NEW ONE, PLUS INSTALLATION. WORK WAS DONE IN THE AGREED UPON TIME, AND THE COMPANY WAS PLEASANT TO WORK WITH.

THEY DID A GREAT JOB. THEY WERE POLITE, WORKED HARD, DID THE JOB WELL, AND CLEANED UP AFTER THEMSELVES. FOR THE SECOND PART OF THE JOB, THEY WERE LATER THAN THEY HAD ORIGINALLY ARRANGED HOWEVER, THEY CALLED TO EXPLAIN THE DELAY (PART PICK UP) AND WERE THERE AT THE NEWLY ARRANGED TIME. THEY ALSO COMMUNICATED EFFECTIVELY WHEN WE HAD QUESTIONS. THEY CHECKED IN WITH US A COUPLE OF DAYS LATER TO SEE THAT THERE WERE NO ADDITIONAL PROBLEMS AS A RESULT OF THE WORK DONE.

VERY GOOD EXPERIENCE. PRICE WAS REASONABLE, $699.00 PLUS $55.50 LICENSE FEE FOR CITY OF MPLS. THEY CAME OUT THE NEXT DAY AFTER I CALLED, WORKED QUICKLY, CLEANED UP, VERY POLITE, ANSWERED ALL QUESTIONS AND EXPLAINED THE OPERATION OF THE NEW WATER HEATER. THEY CALLED AND CAME OVER WHEN THEY SAID THEY WOULD, THEY ALSO GAVE A 2-HOUR TIME FRAME FOR THEIR ARRIVAL, WHILE SOME COMPANIES GIVE A 4-HR OR LONGER WINDOW.

COMPANY WAS GREAT. RESPONSIVE TO MY EMAIL INQUIRY. SUPER HELPFUL, INFORMATIVE AND AWARE OF MY BUDGET REQUIREMENTS. SERVICE CALL WAS EFFICIENT. EVERYONE WAS VERY COURTEOUS. GREAT WORK ALL AROUND. FAST, CLEAN, AND REASONABLE.

JIM C. WAS PROMPT, COURTEOUS AND VERY EFFICIENT IN COMPLETING THE WORK. THE WORK WAS DONE ON MY MOTHER'S HOUSE FOR WHICH THEY GAVE ME A 10% DISCOUNT FOR SENIORS.

ARRIVED MUCH LATER THAN SCHEDULED, AS THE PLUMBER WAS BACKED UP AT ANOTHER JOB. DID CALL BEFORE COMING AS REQUESTED. VERY SATISFIED WITH THE SPEED AND QUALITY OF THE REPAIR WORK, TIDINESS AND PLEASANTNESS OF THE PLUMBER. COST WAS FAIR.

WHILE I HAVE HAD GOOD EXPERIENCES WITH THIS COMPANY IN THE PAST, I FIND IT FRUSTRATING THAT THEY WANT TO CHARGE ME TO COME AND GIVE ME A BID. ONE WOULD THINK THEY WOULD WANT TO COME OUT AND GIVE A BID, SO THEY CAN GET MORE BUSINESS. I WISH I COULD DO BUSINESS WITH THEM FOR THIS PROJECT, BUT I REFUSE TO PAY AN ESTIMATION FEE.

GARRETT DID A THOROUGH JOB OF ESTIMATING THE COST OF THE PROJECT SO THERE WERE NO SURPRISES. DID A GOOD JOB ON INSTALLATION.

THE GUYS FROM NORBLOM WERE GREAT. IT WAS INSTALLED WITHIN 24 HOURS AFTER I FOUND WET CARPET UNDER MY OLD WATER HEATER. THE PRICE WAS CONTROLLED BY MINNEGASCO, NOT THEM. IF I HAD IT TO DO OVER, I'D PROBABLY JUST GO STRAIGHT TO NORBLOM SINCE MINNEGASCO WOULD PROBABLY JUST SUB IT TO THEM ANYWAY.

EXCELLENT WORK AT A MUCH BETTER PRICE THAN OTHER PLUMBERS HAVE CHARGED. I WILL CERTAINLY CALL THEM AGAIN BASED ON THIS EXPERIENCE

THE PLUMBER THAT CAME OUT TO FIX THE PIPE WAS EXCELLENT. HE WAS FRIENDLY AND DID AN EXCELLENT JOB EXPLAINING WHAT HE WAS DOING. I WAS VERY HAPPY WITH THE PRICE TO FIX THE MAIN PIPE. I DID FEEL THE ESTIMATE ON ROUGHING IN THE BATHROOM WAS A LITTLE HIGH. THAT BEING SAID, I WILL USE NORBLOM TO DO MY PLUMBING IN THE FUTURE.

ONCE AGAIN, NORBLOM REFERRED ME TO ANOTHER CHEAPER, SOLUTION BEFORE COMING TO MY HOME. I LOVE THAT.

VERY PROMPT SERVICE. THEY HAD SOMEONE AT THE HOUSE IN LESS THAN ON HOUR. JOSH, THE PLUMBER, DID AN EXCELLENT JOB AND THE PRICE WAS REASONABLE.

IT WAS 6 A.M. ON DECEMBER THE 23RD, WHEN I NOTICED A THIN STREAM OF WATER COMING FROM OUR WATER LINE AT THE METER. I LEFT A MESSAGE WITH NORBLOM AT 6:45 A.M. AND RECEIVED A CALL BACK BY 7:15 A.M. BY 12:45, A PLUMBER WAS AT OUR DOOR AS PROMISED.(THIS WAS DURING A SERIES OF SUBZERO DAYS WHEN IT WAS DIFFICULT TO GET A PLUMBER.) WITHIN 90 MINUTES, HE ARRANGED FOR THE CITY TO SHUT OFF OUR WATER FROM THE BOULEVARD AND COMPLETED THE REPAIRS. THE PLUMBER WAS FRIENDLY, POLITE AND VERY INFORMATIVE. HE EXPLAINED ALL MY OPTIONS AND THE COSTS AND RECOMMENDED SAVING MONEY BY HAVING THE CITY SHUT OFF THE WATER RATHER THAN HAVING HIM USE A SPECIAL FREEZING TOOL. (IT WAS IMPOSSIBLE TO SHUT OFF THE WATER TO THE HOUSE FROM INSIDE BECAUSE THE VALVES WERE SO OLD THEY LEAKED.) THE COST WAS LESS THAN HIS ESTIMATE OF $300. HE LEFT THE WORK AREA CLEANER THAN HE FOUND IT, FLUSHED THE SYSTEM AND LEFT US WITH A CLEARLY ITEMIZED LIST OF THE REPAIRS. NORBLOM'S IS NOW OUR FIRST CHOICE WHEN WE NEED A PLUMBER.

OUR WATER HEATER WENT OUT 2 DAYS BEFORE THANKSGIVING AND I WAS VERY PLEASED THEY COULD COME OUT RIGHT AWAY AND INSTALL A NEW HEATER, CHANGING PIPING AND EXPLAINING WHAT THEY DID. VERY PROFESSIONAL. I WILL DEFINITELY USE THEM AGAIN.

THE COMPANY WAS VERY RESPONSIVE AND ABLE TO GET SOMEONE OUT QUICKLY. THE PLUMBER WAS COURTEOUS. THE CHARGE WAS $75 FOR THE FIRST HALF HOUR AND $50 FOR THE NEXT HALF HOUR, PLUS PARTS. I RECEIVED A 5% DISCOUNT FOR BEING ON ANGIE'S LIST. THE JOB WAS WELL DONE. I WAS HOPING THAT THE JOB COULD BE DONE IN UNDER 30 MINUTES, BUT THE JOB ENDED UP GOING INTO THE NEXT 30 MINUTE INCREMENT. IN ANY CASE, OTHER PLUMBERS AUTOMATICALLY CHARGE FOR THE FIRST HOUR, SO I WAS NOT TOO DISAPPOINTED. I WOULD USE NORBLOM PLUMBING AGAIN.

HE WAS PROMPT AND CALLED BEFORE HE CAME. IDENTIFIED THE PROBLEM QUICKLY.

THE PLUMBER WAS ON TIME. HE EXPLAINED EACH STEP AND WHY IT NEEDED TO BE DONE. HE DID WORK PROMPTLY. HE WAS VERY PROFESSIONAL.

PETE TRUHLAR WAS PROMPT AND PROFESSIONAL. BID WAS REASONABLE, AND THE WORK DONE WAS EXCELLENT. IT PASSED INSPECTION BY CRITICAL ST LOUIS PARK PLUMBING INSPECTOR.